Cons:They don't inform you you need to contact them at the airport to request a shuttle. The only shuttles we found were pay shuttles. Also they seemed to know nothing about the car.
A
2.0 Bad
Anonymous, Dec 2015
Cons:1. I was charged in advance by Allianz for the insurance BEFORE I rented the car! I did NOT rent the car and expect a full refund. 2. The description on the listing and confirmation indicates Driving Force auto rental is at the airport terminal. It is NOT. 3. When I arrived, I saw NO signs whatsoever for Driving Force, even at the car rental area. I had to ask another rental company if they knew where they are and I was informed they are NOT at the airport and I needed to call them and they would pick me up, etc. 4. A key factor in selecting a car rental agency was the airport location as I had a meeting 1 hour after landing and had to get through the rental car pickup process quickly.
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2.0 Bad
Anonymous, Jun 2017
Pros:nothing because I ended up cancelling and paying double to go with another rental company, something I could not afford to do.
Cons:they were not at the airport and so had to send a shuttle. it took me almost an hour to find the local number asking around. when I finally got a hold of them they said the shuttle was on its way back to them and because of traffic, it would take an hour or more to pick me up.
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10.0 Excellent
Anonymous, Jul 2017
Pros:I saved around 30% or 40% compared to other well know companies and the service and quality of the car was the same.
Cons:They didn’t have enough staff thus it could take some time to get your car. I was lucky to be the first one on the line.
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8.0 Great
Anonymous, Nov 2017
Pros:newer clean car, quick check in and check out
Cons:shuttle took a while to get to me at each end, and tires were not the best for the weather at the time.
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9.2 Excellent
Angeline, Oct 2018
Pros:Friendly staff and quick service.
J
10.0 Excellent
jeff, Sep 2017
Pros:Took the extra effort to drop me at the airport after the last shuttle left! That's customer service and dedication to the job!
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8.0 Great
Anonymous, Aug 2016
Pros:Easy pick up at airport, drop off. Vehicle ran well, had a DVD player (even though the rental staff didn't know it, they told me it didn't). Overall good rental experience.
Cons:Hidden charges in contract, such as $5 drop off charge? Really? It would have cost the same to rent on airport.
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9.2 Excellent
Anonymous, Jun 2018
Cons:Even though I had made a reservation, I still had to wait in a long line to get the car. Once I did though every other experience was excellent. May I suggest a line for reservations as all flights come in at the same time. Dropoff excellent.
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3.6 Poor
Anonymous, Sep 2017
Cons:They werr out of cars the first day I checked in and the staff initially did not offer any solutions until we gave them some ideas. Horrible service, will never use this car rental again