Cons:They don't inform you you need to contact them at the airport to request a shuttle. The only shuttles we found were pay shuttles. Also they seemed to know nothing about the car.
Anonymous, Dec 2015
Cons:1. I was charged in advance by Allianz for the insurance BEFORE I rented the car! I did NOT rent the car and expect a full refund. 2. The description on the listing and confirmation indicates Driving Force auto rental is at the airport terminal. It is NOT. 3. When I arrived, I saw NO signs whatsoever for Driving Force, even at the car rental area. I had to ask another rental company if they knew where they are and I was informed they are NOT at the airport and I needed to call them and they would pick me up, etc. 4. A key factor in selecting a car rental agency was the airport location as I had a meeting 1 hour after landing and had to get through the rental car pickup process quickly.
Anonymous, Jun 2017
Pros:nothing because I ended up cancelling and paying double to go with another rental company, something I could not afford to do.
Cons:they were not at the airport and so had to send a shuttle. it took me almost an hour to find the local number asking around. when I finally got a hold of them they said the shuttle was on its way back to them and because of traffic, it would take an hour or more to pick me up.
Anonymous, Jul 2017
Pros:I saved around 30% or 40% compared to other well know companies and the service and quality of the car was the same.
Cons:They didn’t have enough staff thus it could take some time to get your car. I was lucky to be the first one on the line.
Anonymous, Nov 2017
Pros:newer clean car, quick check in and check out
Cons:shuttle took a while to get to me at each end, and tires were not the best for the weather at the time.
Angeline, Oct 2018
Pros:Friendly staff and quick service.
jeff, Sep 2017
Pros:Took the extra effort to drop me at the airport after the last shuttle left! That's customer service and dedication to the job!
Anonymous, Aug 2016
Pros:Easy pick up at airport, drop off. Vehicle ran well, had a DVD player (even though the rental staff didn't know it, they told me it didn't). Overall good rental experience.
Cons:Hidden charges in contract, such as $5 drop off charge? Really? It would have cost the same to rent on airport.
Anonymous, Jun 2018
Cons:Even though I had made a reservation, I still had to wait in a long line to get the car. Once I did though every other experience was excellent. May I suggest a line for reservations as all flights come in at the same time. Dropoff excellent.
Anonymous, Sep 2017
Cons:They werr out of cars the first day I checked in and the staff initially did not offer any solutions until we gave them some ideas. Horrible service, will never use this car rental again