Cons:Within 20 minutes (or less) of picking up our van the back tire went flat. Clearly it was going flat when we got the van. We called AVR and they said they would be sending roadside assistance right away. We waited 2 hours, and a man with two kids and a dog in his vehicle showed up (not that this necessarily bothered us, just kind of strange). He put the small, temporary spare on and said nothing more. We were on a busy conference schedule, so the next day we called AVR to ask how we were to drive around Chicago for 3 days on a spare only good for 35 miles. We were then told that we were responsible to find a certified Dodge dealer, have the tire replaced, and pay for it! We did not do this, as our 3 day trip to Chicago was to attend classes, not maintain their vehicle. When we returned the van with no time to spare before catching our flight, we were told that we needed to come inside to fill out claim paperwork for our insurance/our responsibility to pay for the new tire. When we said we didn't have time to do this, the manager snapped back that he would just report that we REFUSED to complete the paperwork. We didn't refuse to do anything, and were concerned what this would result in if we were to just leave for our flight. After expressing this concern to another employee, we were finally given the paperwork to take with us and send back, but are still being held responsible for the cost of a tire that went flat within minutes of picking the van up. Never again.