Would you like to save as your currency permanently or for this visit only?
Too many broken down elevators
Rooms are bare bones--no coffeemaker or mini fridge. Convenient location for skiing, and for gambling if that's your thing.
The room smelled odd. The shower barely worked - super low flow and the hot water didn't last long at all. The heater in my room broke and they could not fix it or move me to a better room so I was freezing cold the entire time. No customer service to make up for the poor quality and experience I had. Overall just an awful experience. Should have stayed at Harrah's and paid the extra $100 for their hotel. Not happy at all.
Cleanliness of the hotel was consistent. I had to stay at two nights in two different rooms in the 18th floor which they gave me a perfect view of the fireworks during the opening of the gold tournament. Especially the cleanliness of both rooms was satisfied. I loved the valet free parking except tips only. The second night I thought the front desk would rush the room to be ready within the time I checked out the first night but they called after fee hours. Also no one ever answered the front desk when I called from the room in the morning.
Cleanliness and Friendliness of the hotel
Close to concert. Great room with a view of Lake Tahoe. Starbucks conveniently located close to the elevators. Bed was not very comfortable. We stayed across the street at Harrahs last time and the bed was better. However, we liked the room much better at Harvey's.
Came through in a pinch, perfect location, good amenities Room was dirty, loud, we could hear everything
Location & staff. The resort fee was 25% more than what was specified on my reservation. The parking enclosed parking lot could use a makeover.
We liked everything. Rooms were awesome with comfortable beds, very clean and updated bathrooms, food was excellent, gambling was great, and a perfect location for shopping or to do anything around the lake. Can't wait to stay again.
Loved it A bit pricey
Great location, close to shopping and other activities Hotel room has no fridge or microwave, only hotel I've ever stayed at that dudnt have both in the room
Poor check in service. No comps.
The rooms were a great value, clean and comfortable. Having two full baths in one room was very nice. They accommodated our request to have each room on the same floor. The Forest Buffet - Seafood was a great value. Our room was closer to the elevator and that was a slight distraction. One family member had to call security twice for rowdy neighbors.
The location is great. A bit run down.
room and view were pretty good the house keeper ignoring the "do not disturb sign", ringing the door bell, walking in and walking me up at 830am. the counter agent ignoring this complaint and not even offering a discount or anything more than "i'm sorry sir, how would you like to pay the resort fee?"
My boyfriend and I stayed in a newly renovated room! It was lovely and we loved that it had two bathrooms. They asked for a $50 deposit and I've never had that at a hotel which I thought was odd.
Nothing Room smelled like smoke.gym was outdated.
The hotel was very accommodating and allowed us to do a late check out and change rooms due to an unpleasant odor. The original room may have just had a family stay and there was a lingering smell of diapers. But our room was changed immediately and the hotel happily accommodated my request to be on a high floor away from the elevators. The room was clean, large and comfortable. The two bathrooms was actually a huge help in getting ready. The view from the bar on the top floor for cocktails was lovely. I think my cons have more to do with my own selection. I wish I had chosen a smaller more boutique style hotel because this one and its brother Harvey's are behemoths along the lake. If you are looking for something really romantic this probably isn't it. Every room is identical and blah design. But if you know what you're going for, it's perfectly acceptable.
Great room with 2 full bathrooms. No complimentary coffee or water in the rooms.
The hotel rooms are very nice and newly renovated. Most of them come with 2 bathrooms and a couch. Very nice with beautiful views. It's a very convenient location to the heavenly village. The cigarette smoke in the casino can be pretty overwhelming.
Location Horrible service
I loved the my stay! Everything is offered right inside the hotel, staff was amazing! Casino was super fun! Dinner at the Forrest buffet was great and the hotel had tons of extras (pool, arcade, bar, etc) I would def recommend this to any family and friends wanting to visit Tahoe
Upgraded to an amazing suite had a wonderful dinner at Friday's steakhouse.
Nothing *Spartan room - bed + bathroom and not much else. Nowhere to sit - 1 chair only. No Coffee making. No refrigerator. Acrobatics required to get int the shower. Gloomy corridors. Everything was designed to get you to spend money - in room facilities were lacking. The restaurants food was awful and disproportionately expensive. Corridors were dark & gloomy. We'd never stay there again.
Within walking distance of restaurants, gambling and night life. Housekeeping staff were very helpful Room did not have a seating area or bath tub
1.Location. 2. Modern room design. 3. Comfy beds. 4. Great Bell Desk Service. 5. Indoor pool. 6. Good menu selection in Buffet, unfortunately only Thursday to Sunday. 1.Understaffed: - waited more than for 40 minutes to order in-room dining - Cafe del Soul is the only restaurant open Monday to Thursday... 20 minutes wait to be seated, 40 minutes to get food. 2. Dark and cramped arcade rooms. 3. Coffee maker in the room is too small and low quality. 4. Refrigerator was extra $20 a day per room
The updated room and the price We were in the room next to the elevator shaft.
Newly renovated rooms are spacious, high-end vibe, and don't smell like smoke (as a non-smoker,that's always a concern of mine staying at a casino)! This is a great spot for a weekend of skiiing at Heavenly: walking distance to the gondola,a fantastic hot tub, and even a Starbucks inside for a cheap breakfast! Very affordable if you're sharing the room with friends. Customer service was slightly lacking...the front desk often didn't pick up when we called and check-in was a bit hectic. It felt like they couldn't handle large surges of people checking in along with people getting coats from coat check. In that respect it felt like they were prioritizing the casino over the hotel...
It's was good hotel I think I liked it a lot
Casino was decent although table minimums were incredibly high for this area. I mean on the strip in Vegas it's common to see $15 tables at nicer hotels but $25 here at Montbleu is a joke especially for the level of service! Staff was incredibly rude and offered no help to guests! A member in our party paid for early check in and was told his room would not be available until 10:00PM! They said they would refund the resort fee (which let's be honest..what the hell is the resort fee really for) and his room NEVER became availble. He slept on our couch. Unacceptable! They said there were only 2 housekeepers on staff to clean rooms and that they were going as fast as they can. No managers were available to speak to for 2 1/2 days (they told us they had too much OT so no one was here except the hotel manager, which ignored all guests requests to speak to him.) Unfortunately we were not alone...there were at least 25 other parties in the same situation as us!
We had to call multiple times because the room next to us was partying from 9pm-130am and only finally stopped because we called for the 3rd time. At one point we couldn't even get they to anyone from the hotel and ended up having to call on our cell phone to reach security. We could also smell smoke from there room too. Our air conditioning also didn't work and we were so uncomfortable and hot all night. the jacuzzi had so much chlorine in it it was stinging our eyes and we had to get out.
When we arrived they did not have our reservation in the system. They told us to have a seat for 15 mins while they manually enter the reservation. When we got to our room it had not been cleaned from the prior guests including beer that was stilllaying around. They offered to come empty the trash but could not confirm if the bedding and towels had been changed out. If you make a reservation I would call and confirm they have the reservation and have cleaned the room.
Spacious rooms. Smoking allowed in casino. Lingerie shop in elevator hallway.
Rooms were nice with a view of the lake. Lagon pool area was nice. Waited in line for 20min with about 10 other people to check in. That wasn't the problem, a group of African American women come barking up making a big fuss about their room and step right in front. The staff didn't tell them to wait like everyone else they just helped them out first. At montbleu you shouldn't wait like eveyone else, just be loud and obnoxious and you'll get what you want. Won't be staying there again
They were overbooked so they had to send us somewhere else to stay. I am waiting on my refund.
The rooms have recently been updated and were nice. The location is convienent to all the stateline casinos and restaurants. No mini fridge in the room is pretty unacceptable for the caliber of hotel they are trying to be. The casino and rest of the the areas downstairs can really use an update as well. The noise is an issue, really loud all night and early morning.
Great location and price. Very clean and the indoor pool is great for the kids in Winter. Complimentary breakfast was good for the whole family. Perfect room with King bed in bedroom, hide-a-bed in living room for kids. Two sinks in room made it easy for everyone to get ready in the morning. Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.
Great location, cleanliness, and price Tiny body towels in bathroom after shower, it would be nice if they were bigger
The free breakfast The overly expensive room service
Free hot breakfast. room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.
Very nice and clean beds Pool to chlorinated and cold
Hot tub, free breakfast, spacious rooms. Slow / unreliable internet, especially during busy weekends.
Close to restaurants, entertainment and gondola to Heavenly resort
The staff I've encountered were very nice. The free breakfast was great and better than just a continental breakfast so I was happy. Bed was comfy. Room decent sized and definitely a good value. Excellent location. Walkable to Heavenly and right across a tiny street from Stateline casinos. Slow wifi. Carpet seemed a little dirty in some spots. Room didn't have great lighting. The restaurant was hit or miss. Thin walls.
1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.
- Nice location near heavenly village, hotels and attractions - Horse carriage ride just outside the hotel (not affiliated to the hotel) - Very clean room. - Got excellent view of the lake and mountains. - Good room service. - Very courteous staff all around including front desk, valet, bell desk, concierge and breakfast. - Safe area around where you can walk around even late in the night. - Breakfast was excellent with good choices. - Room had a separate living room and bedroom with 2 queen beds. No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.
All around agreeable Unaccompanied kids in pool
Clean and nice. Was impressed with service and the people Nothing. They did a great job!
The restaurant staff were very pleasant and courteous. There is no AC. This point cannot be stressed enough. Our room also had a hole in the wall and was missing basics like shampoo and coffee for the coffee maker. This "resort" is sort of tired - it is in need of updating all around. Everything looks about 10 years past due for maintenance or replacement.
I don't like this place too much.just stay one night.
Room was great and comfortable. The day of check out. Room service started knocking on our door at 9 am, knocked again at 930, then at 955 they decided to just walk in without knocking. Very disrespectful
Beautiful property, nice staff, great views. They didn't honor my preferences for extra pillows. Didn't refill shampoo. Front desk closes at night. We left our room key in the room and had to track down Security who was very nice, to let us in.
Nice view No air conditioning. Cooled down at night with fan and window cracked. Wind comes from resort side and we were on valley side which gets no breeze. They would not move us to other side.
The Tahoe Ridge is our favorite spot in South Lake. It's quiet, very clean and we look forward to our annual trip each year. There isn't anything negative to say about The Tahoe Ridge.
After checking in at the main building, the room was not ready. The house keeper was still cleaning the room. My family had to wait over an hour to get settled in. It was a horrible experience.
Great price! Great bed, good space in room. Free shuttle down to casinos and back was an awesome perk! Very happy! Only thing I didn't like was 10 AM checkout. Other than that great place to stay for business or leisure.
Various on site activities and you don't have to leave if you don't want to. The Ridge has it all from swimming to basketball and on site skiing. Plus, a free shuttle unto Tahoe if you want to get away easily. They don't give you any shampoo or conditioner, so if you forget it the nearest fix is their overpriced store! Also, hate the 4:00 check in which doesn't make sense with the 10 am check out time!
The views, locations, the rooms and some staff members. Check in too late and check out too early.
The room was ready on time, very clean, and everything in the room was in great condition. The staff was friendly and courteous and we had a wonderful stay. We didn't use the hot tub or any of the communal facilities because we were too tired from spending all day at Lake Tahoe. When we go back to Tahoe, we would happily stay here again. The thermostat in our room didn't work, but we didn't complain to maintenance as we were just there for a couple of nights and could open the window. The view was pretty terrible because it overlooked the basketball court.
The convenience. Park your car and never have to leave. Free shuttle service to ski lifts which is conveniently located at even walking distance. Free shuttle service dropping off and picking up in town. After a day of boarding/skiing, heated pool, jacuzzi to soak up in. Restaurant and spa. Fully furnished condos with stocked kitchen, everything you can possibly need to cook homemade meals. Cozy fireplace. I look forward to returning There's nothing negative I can think of. Very satisfied with stay
Location Some supplies (shampoo) were not replenished on a daily basis.
The location is great as it is within walking distance of South Lake Tahoe. It is a timeshare that is available for nightly rental. The unit we had was nice and large with a sitting area and kitchenette. We enjoyed the spa after our long bicycle ride.
The hotel was really good. The staff was very friendly. The pool was out of order.
interior. Fact that it has kitchen and living room. It feels like home. Exterior
Location and price! Tahoe! Parking lot is small!
Great layout, private, homely
The unit was spacious, clean & well laid out. We had a nice nature view. Nice choices of activities to relax: movies for your room, pool table, munchies, etc. Decor was also nice in lobby areas. There is an elevator with covered access from covered parking drop off. Rules, rules, rules. When we walked into the lobby/entry, loud pop music was playing. Obviously for staff & never lowered when we entered.@ aprox. 8pm on Sat. night. Young man at desk was almost rude in his manner of greeting. He proceeded to tell us he had to read us what was on a laminated page (again, sounding like he'd rather be doing something else!). Then we were told we HAD to fill out a review of the facilities when we checked out. What he didn't tell us were the additional rules in the room: Don't use the dishwasher unless full; wash dishes & leave clean on the counter, and to strip linens & put in laundry hamper or you would be charged $35! FYI, we were staying less than 24 hrs! At check out, we addressed with nice lady at counter who told us those were out dated rules that were going to be updated. She also told us that as we were booking.com guests, the rules were for owners-not us....but that they needed to update those too. She said to disregard as they were for owners only & were old. We told her we have been in many timeshares (and mine is associated with this one) + I am a travel agent & never seen rules like those. She said she would bring it up at their staff meeting. I doubt my evaluation card will ever made it to the timeshare exchange for whom it was intended.
Would like to see king beds?
wonderful staff, beautiful hotel, great location, nice decor and amenities, awesome value! we had a very pleasant stay, thank you!
This hotel will be my only choice for my Tahoe trips! It was soooo clean, everything was tip top, even the utensil drawer was organized! The fireplace was such a nice touch, and there were even two flat screens to watch the world series on! The price was equivalent to motel 8 but this hotel was by far a five star on my list! Loved the kitchenette and dining area! All I can say is amazing, fantastic, wonderful!!!!
Clean comfortable accommodations. Close to skiing. Very good value for money.
This was our third stay. We wen for a birthday celebration and introduced the lodge to three other couples. Like us, they will book again I wish the spa was available (not your fault) and when it is complete it will be wonderful
That I checked out early.. The room smelled terrible. The staff charged me 80 extra for bringing my pup..and downgraded me to a smoking room! I booked non smoking!
Great food! pleasant room, comfortable bed. Plenty of towels. convenient free bus pickup for skiing Heavenly Valley. Tiny bathroom, tiny bathroom counter.
Everything is perfect even staff very helpful
The room was quiet, had two beds, and ample room to move around; however it was very dated, the bed spread was old, and seemed very dirty. We took it off and laid it aside. the nite shade was old and had holes in it. However the restaurant attached to the Inn was amazing, we have eaten there several times, even on drives through the area, a plan that will not change even though we may never stay there again.
The parlor room was spacious. Our 2nd story room had water-stained exposed ceiling beams. My husband worried about mold. I woke up with a lot of itchy bites and wondered if the previous room occupant had a flea ridden dog in there.
Nice location, clean, simple room. No wifi, fair casino, facility.
Timber house restaurant was so much better then "timbers". Food used to be so much better such a shame
Great price for the room
Phone did not work during our stay and was never repaired. Fan blades rattled in air conditioner and took 2 days to fix. in general the entire facility meet upgrading. Casino and restaurant however are good.
Due to the staffs clerical errors charging us over $200 in room service fees which were not ours "but looked close to our room number" caused an embarrassing and uncomfortable situation when our credit card was declined at lunch, due to the staffs eronious errors, and also not having access to our money for 2 days which is an extreme inconvenience when you are traveling.
Perfect location on the beach and in town. There wasn't sugar or creamer provided for the coffee, and there weren't any wash cloths.
You can't beat the beach access! With two young sons, having the pier, pool, beach and bar (for mommy & daddy) all within footsteps of our hotel room was amazing. Convenient and SO much fun. The grounds are great. We sat around the fire pits and ordered dessert one night:-) Love everything about this place. Oh, and it's affordable!
I like the location, very clean and exciting, the room setting was nice and comfy, the pool my children loved! and enjoyed and landscaping was very nice maintance plus, the beautiful fire pit in the evening my family and I seat around and talked and enjoyed. Also the walk way to the beach close to the pier! beautiful view! We had our fur baby and he loved it just as much as we did! so happy the retreat is pet friendly great Plus
Location on the lake front was excellent. Hammocks to enjoy the views and outdoor. Dock excellent for watching the sunsets. Buildings are old. We stayed on 1st floor and heard every creak and Crack as the people above us walked around. I was aware of their bathroom and showering habits. Our room was not the cleanest. Walls had lots of spots on it, smelled like bug spray but they tried to cover up with lemon scent. Our bed was extremely firm and so we're the pillows. With the noise from above and the uncomfortable bed it was difficult to get a good night's sleep.
Great staff and location. Very close to the water and shopping. Clean accomodations overall. Very small rooms, rather cramped spaces, and no complimentary breakfasts. The drinking water carried a $3.00 charge, ridiculous. At night the jacuzzi party was allowed to carry on until very late, noisy.
Great location, right on the beach. Great views. centrally located. Very good value for the cost.
Close to everything and even has its own beach with a pier and restaurant. Rooms desperately need to be updated.
The staff made our stsy Rooms were a little small but with the fireplace and deck made up for the room size.
The staff was very nice and accommodating! Since we decided to not stay there for our vacation they let us cancel without any pay! Our room was next door to house keeping. Washing machines were right next door which were very loud. Outside our door was the delivery dock with lots of confusion. The beach was not as groomed as I was expecting from a resort. Dog poop and cigaret buts. The water there was full of algie which I'm not sure if that is due to the dock? The Ticki bar was full of people which is great for young party kids. But we were looking for a resort with a pleasant, clean and family friendly!!
Loved being right at the beach! We went midweek and pretty much had the beach to ourselves! The rooms were nice. The staff was great! The only thing I didn't like was the smell of the soap, shampoo, etc. provided. It had a weird medicinal smell.
Loved the fireplace in the room. Loved the efforts made to save - with the shampoo, conditioner, body wash, hand wash, and lotion. Also, loved that we had the option not to have towels and sheets changed to save on water. The staff was very friendly and helpful!
Location to Heavenly Ski resort is great, and the accommodations were nice. I've stayed at 2 different locations and in both found that the sofabeds at each location were terrible for our child to sleep on.
Great views, very spacious, comfortable amenities and everything in between! Spa on the roof with a sauna. Indoor pool and spa at the clubhouse. This is a must stay!!!! Having to check in at another site
We liked the location and friendly staff plus enjoyed the gym there. We were disappointed that the check- out was 10:00. We travel a lot and have never had such an early check-out. We called valet for our car and it wasn't ready for us and waited 30 minutes for it. I think that was due to all checking out at the same time that usually doesn't happen at other hotels we have stayed in. Also they did not have anyplace to eat breakfast in.
The location Parking was not included in the price. It usually is.
Everything was great The couch/sofa bed could be little softer to sit and sleep on
Great location and beautiful rooms. Really nice having shops and restaurants in walking distance. Very pricy for a room. Although very nice I feel like for the rates there should include more amenities like free meals or parking or free or discounted gondola ride.
Loved the convenience of being right at the Gondola and Heavenly Village. Front desk, valet, and staff were super courteous and helpful. The rooms are great, clean, and very convenient when traveling with kids. We used the kitchen to prepare breakfast and simple meals. Would definitely return because overall it was comfortable. Housekeeping came by at 8am, and we had not left yet (typical when babies and toddlers are involved), and they did not come back later. We were later told we have to call and request that. When we did at 5pm they said it's too late for the day even though we just bumped into two housekeepers outside our room in the hallway. We asked them but they said we had to call front desk. They just got out of doing the work. The mattress springs gave in and was pretty soft. Probably due for replacement. Didn't like the 10am checkout. Should be 11 or 12 like other places.
The staff all was amazing. They even took the overnight parking fee off my tab when they realized I was waiting 30+ minutes waiting for valet service. I wasnt even asking for anything as I knew they were all buzy as it was raining and it was checkout time. It was a great place, will be back again! I cant complain. Everything was great.
Great Village atmosphere. Lots of music at restaurants nearby, decent bar scene, right at base of gondola. Gondola was shut down for one day. so it was a drag to take a bus to the california base; especially when you're paying for the primo location next to the gondola. Oh well. Great skiing, one or two blocks to casinos, comfortable 3BR unit with washer/dryer. All good.
All was perfect Except the restaurant
The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
Friendly and helpful staff. Clean, well-kept, great location, quiet, and overall I enjoyed my stay. They upgraded me too, as there was a problem with my original room... If you can afford it, get a suite. Sooooooo awesome. Also, everything you'll need is within walking distance. Pet friendly, but I think there's an extra charge. You can rent a DVD player for $5 a day if you forget your Xbox/PS4, and there's a Redbox at the Raileys a few blocks away. Ceiling fan sounded like a 747 about to take off. At first I thought "Oh cool, retro-steampunk kinda thing"... But no. It was just really really old. Looks like they do update and renovate often and honestly, a fan isn't a big deal in early November. The fireplace worked just fine!!
Location, quiet, The parlour suite had a very small kitchen and oddly placed table in living room posing as a dining table. The wall paper did not fit the rustic wood feel.
Really comfortable bed, annoyinh ladies staying next to us, needs a recycling program and updated carpet and cabinetry.
The rooms were spacious and remodeled. There is an extra table with 2 chairs at the foot of the bed, which seem out of place and not necessary. Better to put in the corner of the room. The location is great! Walking distance to the beach and to the village, the stores, etc. Bed was comfortable, but the pillows were a brick. jacuzzi was nice and spacious. Really liked the 2 tier jacuzzi. According to Priceline, the check in was at 3pm. We got there at 3:05 and our room was still not ready. The staff said check in was not til 4pm, and they would call us when it was available. There were 2 other families that got their room keys right after us, which is off putting. I gave them my number and NEVER got a call. We decided to go back to the hotel around 5:45pm and the room had JUST gotten done they said... this is not acceptable. The next day, we left the room early to go do daytime activities around 8:30am. We left the tag for room service and when we got back at 5:30pm, our room was still not done. As we were leaving for the pool, the housekeeper came and asked us if we wanted room service. I guess she was behind schedule, I don't know. The parking can be difficult if the hotel is full. Towels were like sand paper. Not really a "resort" feel.
I like The rooms Not enough parking
I like the fact that everything was cleaned daily during our stay and had all the amenities needed. We were able to cook and had plenty of room for guests and entertainment. The manager took care of all our needs. They had a bit of a bug issue but you could tell it was being treated. We brought out boat and trailer so parking was a bit of an issue.
The location was perfect for our short trip to Lake Tahoe and allowed for walking to most of South Lake Tahoe's points of interests. The hotel is an authentic mountain lodge motel with cute, updated decor and well-maintained grounds. The staff was very friendly. We really enjoyed the outdoor hot tub on a cool fall day. The parking was very limited and we were unable to find a spot at all on two occasions. The mattresses in our room were far too worn, although the bedding was fresh and quite clean. We were also kept awake multiple times as the floors/walls are quite thin- you could hear the people above talking and walking in their room. (This is probably a reflection of the age of the building, but was distracting nonetheless.)
The front desk manager is super rude. Our request was not at all heard. This attitude towards customer is not helpful. The parking lot allotted to us was already taken. The internet wifi service kept dropping every 5 minutes. The courtesy to listen to customer and to come up with a solution. Blaming customers in a rude manner. The wifi never worker for more than 5 min. Yahoo is accessible but google services are not. The parking allotted is already assigned to someone else.
Excellent location, walking distance from beach and facilities. Although the room had a full kitchen, it had almost no equipment/utensils and no place to sit for meals. It would take very little investment for them to improve this. Our room was on the first floor and we could hear footsteps from the room above. Luckily our upstairs neighbors where quiet! We stayed at this hotel 10 years ago and the worsening conditions were noticeable.
Accidentally booked the wrong day, was willing to pay for a more expensive room to cancel the wrong night. Manager Anastasia hung up the phone on both me and priceline.com
Got acces to private beach which was close by and also very close to the village and casinos. Nothing that I didn't like.
Pool and jacuzzi , great clean comfy king bed , private balcony , friendly staff Didnt realize was dog friendly, you can tell by the smell of the room there have been pets. Room was clean but had lingering pet odor.
Very clean, friendly staff and you can't beat the location. Also dog friendly.
The owners are so welcoming and always remember us! It is has a nice home like feeling. It is a short walk to the casinos and in summer there is a private beach, which is also a short walk/drive. Each cabin comes with table,chairs, queen bed, tv, mini electric fireplace And heat. It just a overall relaxing great place to stay it.
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
Good value for money but the cleaning was not up to scratch. I don't think the sheets on our bed had been changed. Hairs on the sheets when I have inspected before bed. There were hairs on the bathroom floor. Carpets were worn in areas. Bedding looked about 20 years old. Just felt a little yukky
The fact that is was right on the water The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets
The free shuttle was great- we never waited for more than 5 minutes for a ride. It was nice to have the continental breakfast as an option. Service was great and everyone was very friendly. Having a kitchen was great. Room (especially the bathroom) was kind of cramped.
The Condo was lovely and clean. The proximity to the sandy beach at Lake Tahoe and the South Shore casinos is excellent. Also, the grounds are beautiful with all of the lovely pine and redwood trees on the property. We had a wonderful relaxing visit, and I will definitely recommend Aston Lakeland Village to my friends Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.
Access to beach is great. Shuttle service on demand is excellent. Staff is friendly and helpful. Parking was tight, but we were there on 4th of July. Our suite was clean and the kitchen was well stocked with dishes, silverware, etc. (though we didn't need a kitchen for a one night stay). Would stay there again, but book a room earlier and request a room that is located as far from Hwy 50 as possible. Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.
We enjoyed the swimming pool First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!
This was everything we needed for a weekend with my son and his family! The unit we were in is a three storey condo with three bedrooms (one in the loft) and two baths, full kitchen, living room and laundry. And the kids (and I'm including my grown son here) really enjoyed the wood fireplace! Beautiful surroundings, right on the beach. We decided to buy groceries and stay in the first night. ..a very good choice as the kitchen was well appointed. There are even board games! ! Just be aware that the loft gets really hot if you use the fireplace in the evening.
Location is perfect BBQ grills on property are nice Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
Staff was wonderful! Best service I have ever had! From beginning to end!
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
The staff was great, very helpful, and friendly. Nice room with a chalet feel. Fast valet service. Great location. Strong commercial air freshener smell initially in the room, cracked open the window and it was fine. They need a better air freshener when recycling the rooms.
This is the 3rd trip that my husband and I have made to Fantasy Inn, it is a fun place for couples, our visit this time, was not as great as it has been. There was very noisy room above us, and they made noise most of the night, I did call front desk and it lessened but did not stop...we booked thru Kayak, and expected to get one of the theme rooms, but because of some strange problem between hotel and booking site, the hotel staff, can't assign a them room, and don't have the info to call the hotel guest to assign room # for theme room...so bottom line we showed up and paid for theme room and got "regular room" this was huge disappointment...overall I like the rooms, large tub, show, and mirrors....those features are fun...the down side, is that carpet needs to be replaced in the rooms, they have redone carpet in halls...the staff and front office area could do with more updating and more features to enhance the experience... noise, paying for a theme room when booking and then note having it available ....carpet needs to be replaced very badly in the room, front desk area could be updated ...
I was worried the shower and hot tub in the room would be outdated or dirty, but it was actually very luxurious, clean, and HOT. Two shower heads allowed us to both stay warm while showering, and then we got into the steamy hot tub. Just what the body needed after a day on the mountain. I also really loved the tv was on a swivel so we could watch from our bed, or the hot tub. The king bed was clean and pillows were full. I'll definitely stay here again.
No complaints here. Stayed in one of the standard rooms. Very spacious with a BIG jetted tub. Staff was all very nice and helpful. Location was great, and parking was easy.
The mirrors were great . Rooms are being updated . Looking forward to another getaway .