Overview

Heritance Tea Factory
Top Luxury Hotel

Kandapala, Nuwara Eliya 0, Sri Lanka
+94 522 229 600

₹ 14,657+

Overall guest ratings

8.5/10 Excellent
based on 764 reviews

Review highlights

  • 8.9
  • 8.6
  • 6.5
  • 6.4

Good to know

  • Great menu
  • Friendly atmosphere

Nearby

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    About

    Located near a train station, Heritance Tea Factory is a great choice for a stay in Nuwara Eliya. You can visit the spa to be pampered with massages or body scrubs, and Kenmare Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and a fitness center, and rooms at this luxurious hotel offer 24-hour room service and LED TVs.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Car hire
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Playground
    • Terrace/Patio
    • Business centre
    • Concierge service
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    based on 764 reviews
    • 8.9 "Great service."
      9.1 "91% thought the service was very professional."
      9.1 "91% said the recreation staff was great."
    • 8.6 "Bar is amazing."
    • 7.9 "Good breakfast."
    • 7.9 "Good location."
    • 7.7 "Good amenities."
      7.2 "72% thought the building was wonderful."
      9.7 "97% found the grounds to be nice."
      8.6 "86% thought the architecture was beautiful."
    • 6.5 "Vibe was decent."
    • 6.4 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.7 "Beds were acceptable for 57%."
    • 5.5 "Pool is mediocre."
    • 3.3 "Not very comfortable."
      2.3 "77% said rooms were small."
      2.6 "74% thought it was too noisy."
      4.5 "Air conditioning was criticized by 55%."
      1.3 "87% criticized the small bathroom."
    • 1.5 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    8.6 Excellent
    based on 519 reviews
    • 8.9 "Bar is amazing."
    • 8.7 "Great service."
      7.2 "72% said the reception staff was great."
      8.8 "88% thought the service was very professional."
    • 8.1 "Breakfast is good."
    • 7.7 "Good location."
    • 7.0 "Good vibe."
    • 6.4 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
      6.0 "Only 60% said rooms were clean enough."
    • 4.1 "Value below average."
      4.7 "The price was too high for 53%."
    • 3.6 "Not very comfortable."
      2.6 "74% thought it was too noisy."
      2.4 "76% said rooms were small."
      4.6 "Air conditioning was criticized by 54%."
    • 1.6 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    based on 191 reviews
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.2 "Breakfast is good."
    • 8.0 "Location is great."
    • 7.3 "Good amenities."
      9.6 "96% found the grounds to be nice."
    • 6.5 "Vibe was decent."
    • 6.2 "Rooms are ok."
    • 4.1 "Value below average."
    • 3.0 "Quite uncomfortable."
      1.9 "81% said rooms were small."
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    Overall rating

    8.3 Excellent
    based on 53 reviews
    • 9.1 "World class service."
      7.4 "74% said the reception staff was great."
    • 8.1 "Location is great."
    • 8.0 "Food is delicious."
    • 6.5 "Rooms are ok."
    • 6.2 "Vibe was decent."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great menu"
    "Friendly atmosphere"
    data provided by TrustYou

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