Holiday Inn Mumbai International Airport

I was sad because it was my birthday and was feeling alone in the morning of 13th March 2020. At around 10 am, I heard a knock at the door and I opened... A waiter was there with a beautiful birthday cake for me and wishing me happy birthday. I was so happy and realized that even my biological family was not there, the Holiday Inn family was there for me. I always use Holiday Inn hotels for all my overseas trip, but this one was exceptional and I shall not be able to forget it. Heena Kanoor, the guest relation executive was just incredible as she was the one who organised the whole surprise for me with her team. I therefore asked her to wait for my friend Dr Kaushik Barot as I have planned lunch with him. We had lunch and then Heena and her team, Kaushik and myself, we cut the cake and everybody wished me happy birthday and took some pictures. This day, every staff I met from the security guards, the waiters, the front desk officers and even the car driver who picked me to the airport knew it was my birthday and they all were greeting me happy birthday. It was a wonderful and unforgettable day for me. I would like to thank Heena Kanoor and her team in her constant endeavour to exceed guest expectations. Thanks also to Jaffar in Henna's team, the two ladies next to Heena in the picture ( I do not know their names) and Mussudin in the restaurant who also showed so much passion in delivering excellent service to me. This is excellent service and congratulations to the HIMIA who has such professionals in their team!!

Most everything

The English breakfast was a bit tasteless

Buffet dinner and breakfast were excellent. Service excellent. Rooms were a good size, very clean and comfortable. Location great for transit. It doesn’t appear to be the most family friendly area though, perhaps Colaba better for young families. Facilities very good.

Pool was full of pigeons! But very nice nevertheless.