8.0
Beware this Hertz is not accessible from the Honolulu airport terminals. Had to take an Uber/Taxi to and from the Hertz. Kayak/Hertz doesn’t make it clear that this Hertz doesn’t have access to the airport.Reviewed 8 Nov 2022
review from![kayak]()
2.0
The attitude of the branch manager was horrible. My flight was delayed and when I arrived at the store the next day (but within 24 hours), the car was not kept for me. I tried to contact Hertz multiple times but was not able to get in touch. The manager then asked me to pay $100 extra to get a car. It was by far the worst experience I have had for car rental.Reviewed 29 Dec 2021
review from![kayak]()
2.0
Would not accept our Kayak prepayment.Reviewed 16 Dec 2021
review from![kayak]()
6.0
Koapaka St pickup location was about 15 minute walk from Daniel K. Inouye Airport (HNL). Not bad if you know where to go and how to get there. Walk to the Diamond Head end (east) of the terminal, first floor. Follow the street past Dunkin Donuts, and IHOP, or cut across the parking lot of the shopping center across the street, angling NW. Koapaka is the street before Meleluca Store. One option is to leave one person watching the luggage while the one person goes to pick up the car. Took me about 30-45 minutes waiting in line, checking in, and receiving the keys to the car. Dealers choice was a 2021 model with less than 5,000 miles. Overall, good deal for the price if you are willing to walk, catch a taxi, or hook up with a ride sharing company. Either way you are still saving money versus renting a car from the new car rental facility at the airport. Dropping off was faster since there was no one waiting for service.Reviewed 14 Dec 2021
review from![kayak]()
2.0
Even though it’s less than a mile away they don’t pick up or drop off.Reviewed 14 Dec 2021
review from![kayak]()
2.0
Worst experience I have ever had.Reviewed 12 Dec 2021
review from![kayak]()
10.0
This is site is off airport but an easy 10 min walk. Good friendly employees here. Saved over $300 vs airport site.Reviewed 9 Dec 2021
review from![kayak]()
2.0
It was a nightmare, stay away from this location. Airport rental shuttles don’t go there, you have to use Uber/Lyft to get there. They rented out open parking spot and put a temporary shelter for office. Lack of office staffs, no waiting areas, no restroom nothing. It took us for an hour to get the car. When retiring our car, same bad experience. Only one staff covering the entire lot.Reviewed 9 Dec 2021
review from![kayak]()
10.0
Very easy to reserv and pick upReviewed 6 Dec 2021
review from![kayak]()
6.0
We had to take an Uber to get to their lot since this Hertz isn’t the same as the one at the airport. Once we checked in, we waited almost 30 minutes for our car to be ready. We were the only customers there so why wasn’t the car ready to go when we got there? The lot is small but full with cars and ALL of them should be ready to drive away after you check in.Reviewed 18 Nov 2021
review from![kayak]()
2.0
Associate lied about reimbursing me for gas. She gave me the vehicle on empty and told me she will compensate for whatever I added on. Upon return she did no such thing. Do not go to the Hertz in Honolulu regardless of better price. Do the hertz inside the airport instead.Reviewed 10 Nov 2021
review from![kayak]()
10.0
This is a small rental location so had to wait for car to get gassed up down the street. It is about a mile from the terminal but is considered off property so doesn’t offer a shuttle to the airport. You can walk to the airport, which we did, but it was a bit confusing. I would Uber it if doing it again. That said, staff was friendly and efficient and I got a great rental price.Reviewed 20 Oct 2021
review from![kayak]()