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2.0
The line to get a car was over an hour long, so we gave up and went elsewhere.Reviewed 26 Mar 2023
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2.0
Stay away from thrifty/ dollar at Honolulu airport, for the money you save over other rentals it's not worth it. Even after a prepaid rental we waited about 3 hours to get our truck even after we upgraded to a larger SUV as the person at the front desk said this one is in stock. Saving a little money is not worth the headache, also our rental was dirty and had damage all over. Rental itself was nice but that's about it. The person downstairs where you pickup the cars from told everyone within earshot that because we were being cheap that's why we have to wait for a car.... The other rental counters were empty and people that went to them were in and out in a normal amount of time.Reviewed 5 Mar 2023
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10.0
Very easy process getting the car and returning it. No surprise fees.Reviewed 20 Feb 2023
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2.0
It took 3 hours to pick up a car from hnl. There wasn’t enough of an inventory so we were all literally waiting for cars to be returned. All of the other brands had zero lines. I would consider another brand than dollar or thrifty which used the same staff from hnl.Reviewed 15 Feb 2023
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2.0
After filling the vehicle with fuel at an airport gas station, before returning the vehicle I was still charged for fuel. Very disappointingReviewed 4 Feb 2023
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2.0
Was charged a $125 cleaning fee for some sand in the vehicle when renting a vehicle in Hawaii.Reviewed 26 Jan 2023
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2.0
Waited in line for an hour to get my car.Reviewed 28 Nov 2022
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2.0
i got to the honolulu airport office and there about 35 folks in line and ONLY 2 STAFF. RIDICULOUS!Reviewed 20 Nov 2022
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2.0
Line up was 45 minutes wait when I arrived. I left and went to a different agency.Reviewed 22 Oct 2022
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4.0
I had to wait 2 hours in line for my car. Because it was managers choice, it was a compact or a full-size suv. I chose the suv, which was a beat up Ford Explorer. I will never rent from Thrifty again. It was like I was driving an original “island car” on Oahu there were so many dings and scrapes on this vehicle. For the amount that I actually drove, I would have been better off getting an Uber.Reviewed 21 Sep 2022
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2.0
At the Honolulu Thrift counter they wasted 15 minutes of my time trying to upsell a car I didn’t want. They went ahead and charged me for the upgrade anyway, without me realizing it. When picking up the car from the lot I realized they were giving me an upgrade which I declined and asked to go back to the car I booked, which they did. Just returned my car today after the trip. The final “auto” invoice had the upgrade charge added. Now I am fighting with Thrifty’s customer service to take the upgrade fee off my invoice (and charge me for the car I actually used)! Very unethical and terrible service.Reviewed 3 Aug 2022
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8.0
Could have had a better explanation of the taxes n fees that were added. Also, a better explanation of the pre-paid fuel charge.Reviewed 17 Jul 2022
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