Book Alamo hire cars in Lihue

Reviews for Alamo in Lihue

Recent reviews

Traveller rating

Wonderful

24

Very Good

5

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

1

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pick up and drop

10.0

Easy pickup & dropoff. Great car. Courteous service.Reviewed 14 May 2023

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8.0

Friendly staff and efficient pick-up and drop-off. The vehicle was not thoroughly cleaned with sand on the seats and floors, a deteriorated rear wiper blade and smearing on the inside of the windshield.Reviewed 3 Mar 2022

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10.0

Convenient and efficient.Reviewed 12 Feb 2022

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8.0

The car was available and worked great the whole trip. However, it took a very long time to check in, find a car and leave when we picked up. I was not picky at all. The car they decided to give me changed 3 times before I could leave. Then it turned out that the person who sent me off with the car didn’t complete the paperwork properly, so I had to wait in the office for someone to fix it and print me a receipt. Not the end of the world, but not the smoothest experience I’ve had, by far.Reviewed 9 Jan 2022

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10.0

Fast and easyReviewed 5 Jan 2022

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10.0

AlohaReviewed 7 Dec 2021

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10.0

Quick pick up and drop off!Reviewed 11 Nov 2021

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10.0

Better car options for the deals. Our car service light came on. Little nerve racking, not no issues. The people make the difference here. Handling COVID well.Reviewed 3 Nov 2021

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10.0

Easy rental. Clean car. Convenient.Reviewed 30 Oct 2021

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8.0

The check in/out employees were very friendly. The car interior was dirty with a layer of dust over everything, and the floors were poorly vacuumed.Reviewed 25 Oct 2021

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4.0

When I went to pick up the car at the Lihue Airport on Kauai on Sunday October 10th at 1:30 PM HST, the Alamo staff screwed up the contract three times. They first failed too hand me a written contract before sending me to find the car. Then, they took 20 minutes to come up with a contract with $1,877 estimated total charges, which was roughly $500 higher than the correct total of $1,344 based on the reservation I had made on line at Alamo{s website over a month earlier. After I pointed out the error, they took another 20 minutes to produce a contract showing $2,880 estimated total charges! I then asked the Alamo staff to let me speak to their manager. He acknowledged the series of errors and apologized for the long delay, and took another 15 minutes to produce a contract with $1,366 in estimated total charges. By that point, my family and I had been sitting in the car at the exit gate. A few hours later,I discovered that they had put both a $2,880 and a $1,877 pending charge on my credit card. When I attempted to call several times between 3:30 and 4 PM for an explanation, I was unable to have my calls answered by a live person rather than recordings, none of which provided an option to talk to someone about a billing issue. I finally reached someone at Alamo{s national 800 numbers, who promised to have an answer from a live person at Alamo{s airport se tal office call me in the morning. The person who called me understood the problem but explained that the $2,880 pending charge had been removed, but said he couldn’t correct the other $1,877 pending charge without deleting the old contract and creating a new one. I had him confirm that he had put a note in your system about the error, and guaranteed that I would not be charged more than $1,344 as long as I returned the car on time without any damage. About 24 hours later, both pending charges had been removed from my credit card, and I was indeed charged only $1,344 when I returned the car at approximately 10:15 AM on Sunday October 20th. Although everything worked out in the end, I am still dumbfounded by the inability of the seemingly completely inexperienced and incompetent Alamo staff at Lihue Airport that day (except for the manager) to produce a contract that was correct and conformed to the reservationI had made on-line over a month earlier.Reviewed 21 Oct 2021

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10.0

The pick-up and drop-off was very easy. The staff was friendly, and so far, I have not seen any surprise charges. Although I wish the full price were cheaper, it was the cheapest option I had found in Lihue. Will definitely use Alamo again!Reviewed 12 Oct 2021

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• What is the most popular car hire from Alamo in Lihue?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Alamo in Lihue.

• How many car hire locations does Alamo have in Lihue?

  Alamo has 1 hire location in Lihue. Take a look at our Alamo hire location map to find the best car hire near you.

• Does Alamo have a car hire location at the airport: Lihue airport (LIH)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Lihue airport (LIH)?

  Yes