Recent reviews
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9.7
Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again! Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
review from KAYAK -
10.0
Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money. Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.
review from KAYAK -
8.0
EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU LOBBY MUSIC VERY LOUD I USED EAR PLUGS
review from KAYAK -
7.7
Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it
review from KAYAK -
9.7
I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments. The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
review from KAYAK -
4.5
Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing. Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
review from KAYAK -
10.0
I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
review from KAYAK -
9.4
Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
review from KAYAK -
10.0
We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences Nothing to dislike
review from KAYAK -
8.0
Our family loved the close proximity to the beach. Taxis were too expensive. There's not enough public transportation.
review from KAYAK -
9.7
Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return. A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
review from KAYAK -
9.7
Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly. Food is so-so and overpriced (no big surprise).
review from KAYAK
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9.7
Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again! Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
review from KAYAK -
10.0
Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money. Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.
review from KAYAK -
8.0
EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU LOBBY MUSIC VERY LOUD I USED EAR PLUGS
review from KAYAK -
9.7
I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments. The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
review from KAYAK -
10.0
I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
review from KAYAK -
9.4
Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
review from KAYAK -
10.0
We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences Nothing to dislike
review from KAYAK -
8.0
Our family loved the close proximity to the beach. Taxis were too expensive. There's not enough public transportation.
review from KAYAK -
9.7
Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return. A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
review from KAYAK -
9.7
Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly. Food is so-so and overpriced (no big surprise).
review from KAYAK
