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4.0
Couldn't find the Payless counter at Atlanta airport. Signs said it was on the second floor. After looking for 30 minutes I somehow figured out it was being run out of the Avis counter with no signage on a different floor.Reviewed 20 Mar 2023
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2.0
I was given an electric vehicle without being notified. It was not charged, I had to find an EV station which there are very few in rural Georgia, and best of all, when I finally found one, the car would not take the charge. I had to pay an uber to get back to the airport and leave the car behind and rent another one with a different provider. I expect to be compensated for this.Reviewed 9 Mar 2023
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2.0
When I arrived in Atlanta to pick up a vehicle that I already paid for I had to wait in a 1.5 hour line just to see a representative then after that I had to wait another hour for them to get a car for me in total I waited 2.5 to 3 hours to get a vehicle. The worst service I have ever experiencedReviewed 7 Mar 2023
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2.0
All badReviewed 29 Jan 2023
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2.0
I booked my rental car two weeks in advance and was denied a car at the rental counter because they didn't have any cars available to drop off at a different location. The staff at the desk was very unhelpful and left me stranded in the Atlanta airport late at late for over two hours as I made my way to five other rental car counters.Reviewed 11 Nov 2022
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2.0
No car; nobody at the counter. Total tragedy if an experience.Reviewed 23 Oct 2022
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10.0
The employee responsible for checking us in did a great job. She was helpful and friendly. Made sure my 80 year old mother wasn’t taken care of.Reviewed 15 Aug 2022
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8.0
Better directions for drop offReviewed 8 Jul 2022
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2.0
I prefer paid for a compact and was forced to pay for a full size car at pick up.Reviewed 4 Jul 2022
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2.0
We made a reservation, however, there were no cars available.Reviewed 28 May 2022
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10.0
The quickness of registering, pick up, and drop off was exceptional. I don't think anything could have been better.Reviewed 25 May 2022
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2.0
I made a reservation 2 months in advance, but when I arrived at my scheduled time to pick up my car, I was informed they didn't have the car and had to wait 3 hours until one was available. The car they eventually had wasn't the correct size, and I still had to pay the difference for a larger vehicle, getting charged more. Once I had the keys, when I arrived at my spot, the car was not there. So, the gentleman valeting vehicles found me another and told me I was good to go. When I got to the garage gate to leave, they said I needed my reservation number, which was not included in any of the email communications I had received about my reservation or written down on my paper by the agent, it was only a "confirmation" number that I had. So, I had to repark the car, go all the way back into the terminal on a torn ACL and knee brace, get the number from the agent and re-enter the queue to exit the garage. Not to mention, a gentleman behind me in line when they initially informed us there were no cars had said he was going to the same city and I could ride with him. While I'm sure he had good intentions, as a single woman traveling alone, I politely declined. I wouldn't have taken the offer even if it was a little old lady. After all, I should have my own reservation and vehicle, right? The agent still felt a need to comment on my decision, as well as share it with the other team members through the walkie talkie, and went so far as to tell me "he wouldn't have done anything to you." This company needs to figure out its logistics and stop overbooking when they clearly cannot deliver for travelers. I would have happily found other arrangements if I had just known in the first place.Reviewed 6 May 2022
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