Liverpool Hotels

The room was very basic, and for some reason although there was only two of us, they had made another camp bed type thing up, which took up a lot of room, leaving very limited space to move around the room when getting ready for our evening out!

i had a very enjoyable stay here great location great service and great value

A bit too far out from shops etc

Girl at the gym reception extremely friendly and helpful !!

Stroppy receptionist at the main reception trying to over charge us. When asked whether breakfast was included or not, said: "you are expecting too much for that price!!". Car park wasn't included either and it was rather expensive.

Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants.

None really

Conveniently located for theatre break. Clean, well equiped, compact modern hotel. Staff were friendly and helpful. Excellent shower. Good selection at breakfast although sausages/bacon looked a bit undercooked.

Although the shower was excellent the wc is separate from the ensuite and doesnt have a washhand basin and is less convenient than a traditional en-suite. Expensive bar prices.

Ended up goin home early hours in morning as bed was vile had dirty sheets looked like the beds hadnt been changed would never stay their again

we like to go away as many weekends as poss, but not @ £114 per night, which is what we paid. the last time we stayed there early this year we paid £59

Superb Location! Nice modern apartments

You have to give a deposit of £150 upon arrival which we had not been made aware of. We gave this in cash. When checking out a staff member had to check our apartment. She came down and told us that the towels were dirty and that we had been smoking in the apartment. We were not smoking in the apartment at any stage!. We were very frustrated and let down by this accusation as we had used the lovely smoking area which was 10 feet away from our apartment each time we wanted a cigarette. There had been cigarette ash left in the corner of the window sill which was not ours and must have been left there by the people previously staying there. It took 20 minutes to get the message across and we felt like we were being made a spectacle of because we were young. It seemed to us to be a way of making cash out of us. Eventually we were giving back £100 and £59 was kept to wash our towels! (Which had been provided for us ...

Great location, very well designed, lots of space in the living area and rooms were very cosy and they both had tvs in them. Close to all the shops...liverpool one shopping centre just on the door step. Taxi and buses just seconds away, cinema footsteps away. close to everything really. We really enjoyed or stay and would go bk again for def.

Central with good adjacent facilities

Room poorly cleaned

Great location, new modern business hotel

Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.

The whole experience was just great.

The only bad things I found there was the bed, wasn't comfortable at all

Very clean and comfortable. Nice public areas.

The hotel breakfast was disorganized. Not enough plates and cups and tables not being cleared quickly enough. The design of the hotel lacks security in that people can enter the hotel without going past Reception. This was dealt with at night by a member of staff taking the names of the guests at the door, not an ideal solution. The hotel should arrange for discounted parking for guests. We had to pay the full day price of £10 at the Echo Arena Car Park.

The hotel has thought of everything, the rooms are beautiful with the added bonus of a kitchen - perfect!

Directions to the hotel - not being able to find it using a TOM TOM - this must prove very frustrating for staff constantly answering the phone to lost guests!

the staff was efficient ,we were able to check in as soon as we arrived which was great.

finding a toe nail on our bedroom carpet as we entered the room 345

Friendly courteous staff, excellent location 10 min walk to Liverpool One shopping centre. Large room with computer desk/chair, comfy bed, excellent breakfast and enjoyed the evening meal in the restaurant - excellent value. Parking only £9 over stay.

Bathroom & bath was a little small

Great location.Room had fantastic views over the city. Staff were very professional.

Large room

Would give it a miss. Website looks better than reality

very relaxing

the room was lovely, over looking the water. the young girl on reception was very helpful when we asked her where the place to go at night was.

Once out of Lime Street train station, I saw the hotel at the opposite side. That was really handy after 3 hours journey from London. Facilities are very clean, we enjoyed the leisure center. The breakfast was just perfect, no more comment needed! And the staff, I miss words to describe how friendly they were from the reception to the breakfast service up to the check out time. Thanks!

With a mini-bar in the rooms, I think this hotel would deserve 5 stars status. Unfortunatelly there wasn't!

All staff who we were in contact with were extremely polite and very friendly. Location of the hotel was fantastic.

Location was very close to Cavern Club.

Check in was confusing, person at the counter acted as if it was her first hour on the job. Went to lounge for a drink, was hoping to hear beatles music... after all, we were staying at the Hard Days Night Hotel. They were playing beatles music, but it was so soft we could barely hear it (and not because there were so many people talking, there were only 4 people in the lounge). I asked them to turn it up, which they did ever so slightly. Still only soft background music. We were not looking for loud, just something we could hear without straining. Had yet another bad experience with concierge (Kevin). We had purchased tickets to the Cavern Club Beatles tribute band show through the hotel. Asked Kevin when we should plan to arrive for the 8 PM show to be sure we got seats (explaining that I had read on line that seating was limited and you had to arrive early to get seats even if you had purchased tickets). Kevin dismissed my concern, saying we just had to be there at 8 and handed us the tickets. When we got to the room I read the tickets, they also said that seating was limited and that a ticket didn't guarantee a seat. Decided to ignore Kevin's guidance and it was a good thing we did. We arrived at 7, people were already lined up. By the time the doors opened (7:45) the place was full of people lined up to get in. We got a seat, but had we listened to Kevin we would have been standing for the entire show, which ended just after midnight.

The central lokation, the design and the comfort.

The location very close to Matthew Street and the nice bar within the hotel were plus points of this hotel

It has a very good position in the city centre. Very handy for seeing liverpool and close to the rail and bus stations.

On the Sunday night there was a bit of noise from outside in the small hours of the morning from people leaving clubs

The noise , late at night. Our room was right over the Beatles Story, they had no air conditioning and we had to leave our windows open to hear the drunks, etc.

The staff were very helpful, room very comfortable and welcoming. The bathroom clean and tidy, and the shower exellent. When we read that the breakfast was going to be a continental one we thought well ok, but when we came down for breakfast we were very pleasantly surprised to find it was more than that.With hot food, not just a bread roll and cheese. Lots of it and very good quality! Overall a very good stay and would return anytime!

i like everything in the hotel,5stars.

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The location was right in the middle of city centre right next to Lime street railway station,the staff were very hepful& friendly

The location was excellent for many of the venues in LIverpool and the breakfast was excellent

The main reason we choose this hotel was for the Philamonic

I have stayed here before and went back because we knew it was goog value. Only a 10 minute walk to liverpool one and all the shops. We were able to come back in the evening and relax in the nice bar area lookin out at the mersey. A lovely few days away.

There was a lot of noise during the night from a group of friends fighting. Though this was not the fault of the dolby and they did apologise in the morning.

The amazing helpful and friendley staff.

Wierd bathroom

It was central to everything that we needed. Good value for the money we paid.

very quiet, clean and friendly staff.

good breakfast was not included in the price. The extra was too expensive. Most Hotel offers good choice of breakfast and sometimes one evening meal. Well that is in Ireland. But the hotel was not too far from main centre so we found good places. We have even found, offered a big bowl of porridge for only 1.99 £!

great location

all good

Friendly helpfull staff

Not applicable.

I loved the way the hotel was finished from the reception to the rooms. Nothing was shabby and was very tastefully decorated. The staff were so friendly and helpful, breakfast well exceeded my expectations, was fabulous, and even the dining room for breakfast was a superb room. My friend and I decided to have a meal in the hotel restaurant and the menu had a lot of choice on it and both of us loved the meal. I have never stayed here before and would highly recommend staying here to anyone. It's close to the train, city centre and ferry services and is a palace for a 3 star hotel. The red carpet is great for posing on!!!

Nothing!! Well maybe no swimming pool!! Ha ha!! No nothing to change. Everything great, parking a fantastic bonus!

Very friendly staff and welcome at reception. Lovely bedroom, nice decor, crisp, white cotton bedding, good size TV. Big shower, plenty of white fluffy towels. Very good room service menu. Very nice restaurant for breakfast with a good selection, table service and not buffet. Would highly recommend.

Central hotel, close to shops & night life.Front of house staff very friendly & helpful, nothing was too much trouble for them.

Housekeeping did not renew the toiletries in the room. The continental breakfast was on the mean side. Coffee, orange juice,cereal, 1slice of toast, 1 croissant & a slice of brioche on day one, no fruit or yoghurt. On day 2 we did not even receive the fruit juice, apparently, we should not have been given the juice the previous day. We were initially charged the full rack rate even though we had booked through Active Hotels, we were refunded the difference but only after we had pointed it out to them.On complaining about the sparse breakfast, the receptionist immediately refunded us.

The attitude of the staff, the quality of the breakfast and the location in the Albert Dock.

Thought it ws a little overpriced for a supposedly budget hotel. They were painting and decorating the reception area at the main time of check out which was not very convenient.

The hotel was developed within the Albert Dock, a historic warehouse complex, as a result the rooms were not standard, and used the features of the old warehouse ie barrel ceilings, original brickwork etc.

I have stayed here once before and absolutely loved it - but the second time was even better. Staff are helpful friendly and always ready with a smile. Check in and out completely hassle free, Beautiful rooms with excellent amenities. Fab

Liked everything

Huge bed , high ceilings , overall good sized clean and comfortable Very pleasant and helpful staff

It says car parking , which is misleading , there's a multi storey just down the road

Perfect! I haven't a bad word to say about base2stay.

Great value for money very happy with the room

The check in.took about 20mins

Very happy with the hotel. Very central, only a short walk from Liverpool One. Would recommend this hotel to anyone going to Liverpool.