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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.7
Nothing was good at Alpina Phuket Nalina Resort! I think this hotel should be 3 star not 5 stars as stated. Its not worth being 5 star! It ruined the last 2 nights of my perfect vacation. The rooms were very dirty and not maintained properly, I was staying at the Grand Suite and found lots of ants and spiders and the room was full of spider webs! The breakfast was very poor and the restaurant was very bad. Staff were not freindly at all, except the singers at the bar and one of the guys who works in the restaurant. Spa was very bad and massage rooms were filled with insects. Wi fi services are exteremly bad and the connection was very poor, i complained to reception but they never fixed it for me. Jacuzzi was not working in my room and no hot water for jacuzzi. I asked reception to clean my bathroom from insects they said they will do so in the morning, which they never did!
review from KAYAK -
5.0
Centrally located in a beautiful part of the world. Adjoining rooms for kids enabled us to effectively have one large family room. Whilst just off-season, the competitive room rates made two rooms easier to budget for. Breakfast was of poor standard, and one of the hotel's restaurants was closed as off-season. Bathrooms badly designed a prone to leakage from above.
review from KAYAK -
7.0
Staff were very helpful and extremely friendly. Hotel and surrounds were beautiful and well maintained. Bed was a little too hard for my liking.
review from KAYAK -
8.0
relaxing,quiet,friendly,clean,partly private and beautiful i cannot say,my expectations were met.
review from KAYAK -
6.8
The swim out from our room was a real bonus and we used it a lot. No need to go to main resort pool.Last week of low season so resort was very quiet as all the Europeans had not yet arrived. It was very peaceful but food choices in hotel were limited due to seasonal closure.
review from KAYAK -
6.7
the key do not work on the last day morning.even after i when to receiption to fix it ! have run up and down few time ,the staff not apologetic at all, like nothing happen.
review from KAYAK -
8.0
The staff were really friendly and the pool access room was excellent. Very enjoyable
review from KAYAK -
7.6
The rooms were very nice and big, the pool was lovely and the service great. The hotel was a little far from the beach and the free service could've been more regular.
review from KAYAK -
7.6
very helpful staff, large rooms, plenty of local amenities, good value for money, staff speaks good English, good spa services bar slightly overpriced
review from KAYAK -
6.4
Loved it because it was quiet. Gym did not open till 8am with no good reason not to open it earlier. On check out which was stated as 1pm we were threatened with a 200bht fine for not being out at 12 noon. She was quite rude even when I showed her our confirmed check out time. Almost spoiled an otherwise great resort which we loved.
review from KAYAK
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7.0
Staff were very helpful and extremely friendly. Hotel and surrounds were beautiful and well maintained. Bed was a little too hard for my liking.
review from KAYAK -
6.8
The swim out from our room was a real bonus and we used it a lot. No need to go to main resort pool.Last week of low season so resort was very quiet as all the Europeans had not yet arrived. It was very peaceful but food choices in hotel were limited due to seasonal closure.
review from KAYAK -
6.7
the key do not work on the last day morning.even after i when to receiption to fix it ! have run up and down few time ,the staff not apologetic at all, like nothing happen.
review from KAYAK -
7.6
The rooms were very nice and big, the pool was lovely and the service great. The hotel was a little far from the beach and the free service could've been more regular.
review from KAYAK -
7.6
very helpful staff, large rooms, plenty of local amenities, good value for money, staff speaks good English, good spa services bar slightly overpriced
review from KAYAK
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2.7
Nothing was good at Alpina Phuket Nalina Resort! I think this hotel should be 3 star not 5 stars as stated. Its not worth being 5 star! It ruined the last 2 nights of my perfect vacation. The rooms were very dirty and not maintained properly, I was staying at the Grand Suite and found lots of ants and spiders and the room was full of spider webs! The breakfast was very poor and the restaurant was very bad. Staff were not freindly at all, except the singers at the bar and one of the guys who works in the restaurant. Spa was very bad and massage rooms were filled with insects. Wi fi services are exteremly bad and the connection was very poor, i complained to reception but they never fixed it for me. Jacuzzi was not working in my room and no hot water for jacuzzi. I asked reception to clean my bathroom from insects they said they will do so in the morning, which they never did!
review from KAYAK -
5.0
Centrally located in a beautiful part of the world. Adjoining rooms for kids enabled us to effectively have one large family room. Whilst just off-season, the competitive room rates made two rooms easier to budget for. Breakfast was of poor standard, and one of the hotel's restaurants was closed as off-season. Bathrooms badly designed a prone to leakage from above.
review from KAYAK -
6.4
Loved it because it was quiet. Gym did not open till 8am with no good reason not to open it earlier. On check out which was stated as 1pm we were threatened with a 200bht fine for not being out at 12 noon. She was quite rude even when I showed her our confirmed check out time. Almost spoiled an otherwise great resort which we loved.
review from KAYAK
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