Guest reviews
Overall rating
6.1
Good
Based on 1,614 reviews
Cleanliness
5.7
Comfort
6.0
Pickup/dropoff
5.4
Value for money
5.9
Pros
"Staff was friendly and informative."
(in 381 reviews)
"Nice car , good prices."
(in 1285 reviews)
"Great price, employees very helpful."
(in 523 reviews)
Cons
"Dirty facility and dirty car"
(in 1356 reviews)
"Long line, car not ready."
(in 271 reviews)
"Poor customer service and very pushy."
(in 187 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
long wait
credit card
car was clean
long line
car available
waited over an hour
car was great
dirty car
great price
wait time
great car
great value
friendly staff
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2.0
Cons: I was never able to get a car. My trip had to be cancelled because of Fox's poor customer service and even worse phone system.
review from
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2.0
Pros: The staff over charged means I am waiting for a refund
Cons: The staff over charged me. Explained that I would get a refund for the difference at the end. I received my bill with out the refund and now I have to file for refund, they did not have the car I wanted. Had to take a bigger car. And was overcharged. Will not use them again
review from
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2.0
Cons: Once you’ve picked up the car there’s no refund for an earlier return. If you’re travel plans change, you’re on the hook for paying for days you can’t even use the car.
review from
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4.0
Cons: When we arrived, they didn't have the car we booked. Ended up with smaller car, wasn't offered a discount. We told them where we were going in the mountains. We reported at time and at return the vehicle was having issues going uphill, especially on left turns. It was given to the next person.
review from
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4.4
Cons: Better cars. I had a car that had a lot of scratches and wasn't fully washed. Not only that, the engine sounded weird as I took off. Could do better on checking the cars before giving them to the next customer
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6.0
Pros: Girl at checkin very nice and efficient. We Iiked that we could cancel if our plans changed.
Cons: Van was little banged up. The left sliding door didn’t seem to have a good seal around the door. We could hear wind whistling while we were driving. Kept thinking one of the windows was open. The car had quite a bit of dings and scratches, but the inside was clean and comfortable.
review from
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2.8
Cons: I had a horrible experience
review from
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2.0
Cons: I did not know that it was a large deposit and the rental amount
review from
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6.0
Cons: The staff tried to give me a dirty car with 50,000 miles on it. They said that’s average and they rent cars with as many as 80,000 miles. They said no other car on the lot had fewer miles. I found a lower mileage, same class car on the lot. They changed cars but didn’t want to. Seems they lied.
review from
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4.8
Pros: It took an hour and 20 min to pick up our car. WHAT???!? In this day and age? When I asked staff about this, they said it is like this every day, all the time. NO GRACIAS.
Cons: WAY too much time spent at pick up.
review from
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8.0
Cons: Woman at check in couldn’t care less about providing customer service. She seemed bored out of her mind She spent more time speaking to her coworker about their drink that they had just ordered from Starbucks. She was slow and not helpful. Other than that, all was great.
review from
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2.0
Pros: The fact that the Fox Rental agent said she would put in the system that "no cars were available" to give me the chance of getting a refund.
Cons: There were no cars in their inventory. Even pre-paid customers were told, there were no guarantees that a car would be made available and that it's rare for third-party vendors to furnish refunds. It's a very predatory system to overbook car rentals, then say you can't have your money back.
review from
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2.0
Cons: I was never able to get a car. My trip had to be cancelled because of Fox's poor customer service and even worse phone system.
review from
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2.0
Pros: The staff over charged means I am waiting for a refund
Cons: The staff over charged me. Explained that I would get a refund for the difference at the end. I received my bill with out the refund and now I have to file for refund, they did not have the car I wanted. Had to take a bigger car. And was overcharged. Will not use them again
review from
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2.0
Cons: Once you’ve picked up the car there’s no refund for an earlier return. If you’re travel plans change, you’re on the hook for paying for days you can’t even use the car.
review from
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4.0
Cons: When we arrived, they didn't have the car we booked. Ended up with smaller car, wasn't offered a discount. We told them where we were going in the mountains. We reported at time and at return the vehicle was having issues going uphill, especially on left turns. It was given to the next person.
review from
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4.4
Cons: Better cars. I had a car that had a lot of scratches and wasn't fully washed. Not only that, the engine sounded weird as I took off. Could do better on checking the cars before giving them to the next customer
review from
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6.0
Pros: Girl at checkin very nice and efficient. We Iiked that we could cancel if our plans changed.
Cons: Van was little banged up. The left sliding door didn’t seem to have a good seal around the door. We could hear wind whistling while we were driving. Kept thinking one of the windows was open. The car had quite a bit of dings and scratches, but the inside was clean and comfortable.
review from
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2.8
Cons: I had a horrible experience
review from
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2.0
Cons: I did not know that it was a large deposit and the rental amount
review from
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6.0
Cons: The staff tried to give me a dirty car with 50,000 miles on it. They said that’s average and they rent cars with as many as 80,000 miles. They said no other car on the lot had fewer miles. I found a lower mileage, same class car on the lot. They changed cars but didn’t want to. Seems they lied.
review from
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4.8
Pros: It took an hour and 20 min to pick up our car. WHAT???!? In this day and age? When I asked staff about this, they said it is like this every day, all the time. NO GRACIAS.
Cons: WAY too much time spent at pick up.
review from
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2.0
Pros: The fact that the Fox Rental agent said she would put in the system that "no cars were available" to give me the chance of getting a refund.
Cons: There were no cars in their inventory. Even pre-paid customers were told, there were no guarantees that a car would be made available and that it's rare for third-party vendors to furnish refunds. It's a very predatory system to overbook car rentals, then say you can't have your money back.
review from
Other suppliers in Oakland scored
Where can I find Fox hire cars in Oakland?
7600 Earhart Road, Fox car rentals
Address
7600 Earhart RoadPhone
+1 510 254 4410FAQs about hiring a car from Fox in Oakland
What is the most popular car hire from Fox in Oakland?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Fox in Oakland.
How many car hire locations does Fox have in Oakland?
Fox has 1 car hire location in Oakland. Take a look at our Fox hire location map to find the best car hires near you.
Does Fox have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Fox offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes