Guest reviews
Overall rating
7.5
Good
Based on 189 reviews
Cleanliness
8.0
Comfort
7.7
Pick-up/Drop-off
7.2
Value for money
7.3
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
39
23
19
11
13
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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10.0
Pros: Staff was helpful. I actually had to extend the rental and that was easy.
Cons: Nothing.
review from
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2.0
Cons: No one was there to assist
review from
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5.2
Cons: Car smelled like cigarette smoke, after unpleasant air freshener wore off.
review from
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6.4
Pros: Staff was nice.
Cons: Took way too long between paperwork/payment and actually getting keys. Toll policy is bad. Especially since covid prevents cash payment of tolls.
review from
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10.0
Cons: Car return instructions could have been a bit more defined
review from
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9.6
Pros: The car was excellent. Drop off was very easy.
Cons: Pickup was a little messy, first no lot attendant, then a delay in getting the keys.
review from
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6.0
Pros: drop off super easy, pick up took 30 minutes due to an understaffed counter and a long line
Cons: more desk agents, shorter wait to pick up car
review from
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3.6
Cons: I had to wait over an hour to get a car, as they were out of cars and
review from
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5.6
Pros: Drop off was easy but the shuttle back to LAX airport didnt come for more than 30 mins and I had to take a cab to the terminal. There was no one available to provide any update on the shuttle
review from
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6.0
Pros: Yes
review from
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2.0
Pros: The Thrifty staff was kind but informed me that the Kayak reservation was never placed with them. I had to rebook another vehicle for double the cost.
Cons: The rental I booked through Kayak was never sent to Thrifty. They had no history of my reservation.
review from
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2.0
Pros: No
Cons: Prices suck staff sucks
review from
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Where can I find Thrifty hire cars in Oakland?
Top tips for renting a car from Thrifty in Oakland
- Standard car hires from Thrifty in Oakland are around 44% cheaper than other car types, on average