Guest reviews
Overall rating
7.6
Good
Based on 182 reviews
Cleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
7.3
Value for money
7.3
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
38
22
18
11
12
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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10.0
Cons: Car return instructions could have been a bit more defined
review from
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9.6
Pros: The car was excellent. Drop off was very easy.
Cons: Pickup was a little messy, first no lot attendant, then a delay in getting the keys.
review from
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6.0
Pros: drop off super easy, pick up took 30 minutes due to an understaffed counter and a long line
Cons: more desk agents, shorter wait to pick up car
review from
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3.6
Cons: I had to wait over an hour to get a car, as they were out of cars and
review from
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5.6
Pros: Drop off was easy but the shuttle back to LAX airport didnt come for more than 30 mins and I had to take a cab to the terminal. There was no one available to provide any update on the shuttle
review from
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6.0
Pros: Yes
review from
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2.0
Pros: The Thrifty staff was kind but informed me that the Kayak reservation was never placed with them. I had to rebook another vehicle for double the cost.
Cons: The rental I booked through Kayak was never sent to Thrifty. They had no history of my reservation.
review from
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2.0
Pros: No
Cons: Prices suck staff sucks
review from
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7.2
Pros: Easy pickup, easy drop off.
Cons: The car was somewhat dirty when we received it. Something had been splattered on the inside of the windshield. The car itself was dirty. Some cleaning should be done, prior to rental.
review from
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8.4
Pros: Car was great! Drop off was easy
Cons: Picking up with annoying - I paid and filled out my information online, then had WAIT IN LINE to re-enter all my information at the front desk. Why?
review from
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10.0
Pros: Staff was fine. Drop off was extremely easy.
review from
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10.0
Pros: The whole process was very easy.
review from
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Where can I find Thrifty hire cars in Oakland?
Top tips for renting a car from Thrifty in Oakland
- Standard car hires from Thrifty in Oakland are around 44% cheaper than other car types, on average