Guest reviews
Overall rating
7.1
Good
Based on 2,869 reviews
Cleanliness
8.1
Comfort
7.8
Pickup/dropoff
7.4
Value for money
7.4
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
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8.4
Pros: Car was great! Drop off was easy
Cons: Picking up with annoying - I paid and filled out my information online, then had WAIT IN LINE to re-enter all my information at the front desk. Why?
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10.0
Pros: Staff was fine. Drop off was extremely easy.
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10.0
Pros: The whole process was very easy.
review from
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9.2
Cons: Extra fee charged once I got there, I didn’t expect that.
review from
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7.6
Pros: Friendly staff, nice car, great value.
Cons: Waited over an hour for a car to become available.
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8.0
Pros: Very friendly staff.
Cons: Took a while to reconcile the reserved price vs the price that showed up on the computer. The car was somewhat underpowered, but was clean and new.
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10.0
Cons: Car smelt like smoke
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5.6
Cons: The staff took half an hour to bring the car, after I had already checked out inside. They just waited around to call the person to bring the car around, then to see if the person would respond, then finally looking for them, then they still had to get it ready, then parked it far away. Ridiculous
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4.0
Reservation Time Meant Nothing
Pros: The car was new and clean.
Cons: I didn’t like the inefficiency of the pickup of the car. I was told that I would have to wait a half hour for my car despite having a pre-scheduled reservation time and was told the delay was due to it being busy because of the holidays. I wound up waiting an hour and then my car arrived without the infant car seat I requested which then I needed to wait another 15 minutes to receive. There was no apology from the Thrifty associates, but more of an attitude as if I should have been grateful I got a car as quick as I did.
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10.0
Best Rental Company
Pros: The customer service was amazing and super friendly! The service was quick and efficient! And the deposit witheld was lower than other companies!
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10.0
Great service
Pros: Friendly employees
review from
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8.8
Pros: Friendly staff. Easy service. Clean and reliable car.
Cons: On expensive side. A little difficult to find the location.
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10.0
Pros: Staff was fine. Drop off was extremely easy.
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10.0
Pros: The whole process was very easy.
review from
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9.2
Cons: Extra fee charged once I got there, I didn’t expect that.
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10.0
Cons: Car smelt like smoke
review from
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10.0
Best Rental Company
Pros: The customer service was amazing and super friendly! The service was quick and efficient! And the deposit witheld was lower than other companies!
review from
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10.0
Great service
Pros: Friendly employees
review from
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8.8
Pros: Friendly staff. Easy service. Clean and reliable car.
Cons: On expensive side. A little difficult to find the location.
review from
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8.4
Pros: Car was great! Drop off was easy
Cons: Picking up with annoying - I paid and filled out my information online, then had WAIT IN LINE to re-enter all my information at the front desk. Why?
review from
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7.6
Pros: Friendly staff, nice car, great value.
Cons: Waited over an hour for a car to become available.
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8.0
Pros: Very friendly staff.
Cons: Took a while to reconcile the reserved price vs the price that showed up on the computer. The car was somewhat underpowered, but was clean and new.
review from
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5.6
Cons: The staff took half an hour to bring the car, after I had already checked out inside. They just waited around to call the person to bring the car around, then to see if the person would respond, then finally looking for them, then they still had to get it ready, then parked it far away. Ridiculous
review from
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4.0
Reservation Time Meant Nothing
Pros: The car was new and clean.
Cons: I didn’t like the inefficiency of the pickup of the car. I was told that I would have to wait a half hour for my car despite having a pre-scheduled reservation time and was told the delay was due to it being busy because of the holidays. I wound up waiting an hour and then my car arrived without the infant car seat I requested which then I needed to wait another 15 minutes to receive. There was no apology from the Thrifty associates, but more of an attitude as if I should have been grateful I got a car as quick as I did.
review from
Other suppliers in Oakland scored
Where can I find Thrifty hire cars in Oakland?
7600 Earhart Road, Thrifty car rentals
Address
7600 Earhart RoadPhone
+1 877 283 0898FAQs about hiring a car from Thrifty in Oakland
What is the most popular car hire from Thrifty in Oakland?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Thrifty in Oakland.
How many car hire locations does Thrifty have in Oakland?
Thrifty has 1 car hire location in Oakland. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Thrifty offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes