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2.0
Never got my car! Was to wait 2 1/2 hour before I could get it! I made a reservation time to pick it up!Reviewed 1 Feb 2023
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2.0
The car was not available and Thrifty couldn't tell me when I would get my car. Very unprofessional staff at the counter. Couldn't have cared less.Reviewed 20 Nov 2022
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10.0
Easy pick up, super easy drop off, good location. Nice employeesReviewed 7 Nov 2022
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2.0
I don’t like the idea that I was not given the category of vehicle I was charged for. Can I have my refund?Reviewed 5 Sep 2022
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2.0
Thirfty never more: they don´t have any car! There were waiting more than 30 people more than 3 hours. I cancel the reservation and rent by Budget, where perfect servis.Reviewed 7 Aug 2022
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8.0
Really nice rental for the price. The car was larger then the requested and we needed to wait 1h30min to get the car from the rental near OAK airport.Reviewed 15 Jul 2022
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4.0
Our check in was awful. We had a 9am pickup time and at 9:45 they said it was be another 45 minutes. Then they up-charged us for a smaller vehicle that was ready and we couldn’t wait because we were traveling with small children that needed to get home for naps.Reviewed 21 May 2022
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6.0
Thrifty counter was unmanned and had to use Hertz counter to be served. Waited for an hour to get a car. Staff was surly. However we ended up with a car a couple grades above compact. Clean good running car that still got 40+mpg. Dropped car off at LAX, so I can’t speak to the drop off experience in Oakland, but it was very straightforward. Drive up, park, and walk away. Zero interaction with people whatsoever. That could be good or bad, depending on your preference.Reviewed 9 May 2022
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2.0
Needed to wait more than I expectedReviewed 2 May 2022
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10.0
Had no problems at all with this rental. From the time the reservation was made to the time the car was dropped off. Extremely easy from pick up & drop-off. Seamless process. The car was ready, clean when picked up, and ready to go. And the value for money was excellent. I shopped directly with several major brands (Hertz, Avis, Budget, etc.) and this was by far the cheapest price.Reviewed 15 Nov 2021
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2.0
Ridiculous wait times at pick up. Ended up having to cancel and get a car from another providerReviewed 13 Nov 2021
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2.0
The service that I encountered during pick-up was most likely the worst I had ever to endure. The Thrifty counter at OAK was closed and customers redirected to the Hertz section. At Hertz we saw two lines -- one for Hertz, the other for Thrifty/Dollar. The line on the Hertz section consisted of 2 people, the other line of 40!! Suddenly, the person assigned to book in Thrifty customers went for lunch (at 10am)!! We were waiting for over 2 hours. When we finally got the car and were leaving the parking lot, only one window was open, the lady at the gate completely incapable of dealing with all the cars, so it took us again 30 minutes to leave the lot. It should be embarrassing to an established rental car company as Thrifty to treat customers so badly. I hope you find a way to ask us for forgiveness. Best wishes, Vsevolod RAHRReviewed 12 Nov 2021
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