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6.0
The desk was slow and under staffedReviewed 21 Mar 2023
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10.0
Got a free upgrade to a mustang convertible! Suppliers choice for the win!!Reviewed 17 Mar 2023
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2.0
There wasn’t an employee at the desk until 20 minutes after we arrived. Our car choice wasn’t available and was given a car that does not match the same category or higher. The employee tried to push his companies insurance, saying the third party insurance via this site would not cover damages.Reviewed 14 Mar 2023
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2.0
We had a reservation to pick up the car at 2pm at Las Vegas location and arrived at 2:05 to be told they had just returned from lunch and the car was not ready and had to be cleaned. We were asked to wait in the sitting area while the lone staff member at the counter stared at her phone. 5 minutes later I had to ask why we couldn't be doing the paperwork while we waited. She seemed completely uninterested or unwilling in providing any kind of positive interaction. Do these people not take any kind of Customer Service training? When the paperwork was finally complete and the not very clean car made available to us it was almost 3:00 and we were the only customers there. On the plus side the car, although not clean, was fine, the price was good and the drop off in Palm Springs was very fast. Given a choice we would not rent from Dollar again.Reviewed 13 Mar 2023
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2.0
The rental car was actually for a pick up outside the airport.... and at a time when that facility was already closed. Really a rip off. We never picked the car up.Reviewed 12 Mar 2023
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6.0
Being Las Vegas is a major tourist area you would think your cars would have GPS. Closing at 4 pm is inconvenient unless you’re flying early in the day.Reviewed 11 Mar 2023
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6.0
They release a car if you don't reach in one hour your booking time window. It shouldn't be the case.Reviewed 27 Feb 2023
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6.0
Arrived to find the offices closed for 1 hour for lunch. Then waited another 30 mins for the car. No after hour drop off. Staff was friendly and a good price but if you are on a tight time schedule may consider renting elsewhere. Car was very clean. Did not have “no freeze” wiper fluid so had to drain and refill myselfReviewed 26 Feb 2023
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2.0
I was contracted for one price. When I went to pick up the car, they were out and sent me to another location who more than doubled my charges. Their only response was "You can cancel if you want" I made a claim 2 weeks ago and am still waiting for a response.Reviewed 24 Feb 2023
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2.0
No car available when we got there at 9:30pm Saturday!!!! Do you realize how difficult it is to find a rent car that time of night???? Never again will I go through a third party to rent a car, hotel or flight!!!!!!Reviewed 23 Feb 2023
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2.0
We booked and paid 1 month in advance showed up an hour before pick up figured we were early. They said they're was no car and over booking was the norm. We were stuck I. Las Vegas checked out of our hotel room and had paid 2k a night for our villa in L.A. which we got to at midnight and paid three ti.es for a rental carReviewed 23 Feb 2023
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8.0
Pickup could be fasterReviewed 11 Feb 2023
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