10.0
Nice staffReviewed 28 Jan 2026
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2.0
When I showed up to pick up my vehicle, the Budget agent informed me that he had no one-way rentals available even though I had made the reservation 10 days earlier through Kayak. He told me that they are a franchise, that he cannot control Kayak or it’s website, and that if I wanted a one-way rental, I would need to go to the airport. I explained that I intentionally made the reservation at an off-airport location so as to avoid the airport hassle. By Budget not informing me of this dilemma the time I had made my reservation 10 days earlier, my hands were strapped, and I had to instead purchase a one-way flight at the last second to go home (from LAS to PHX on Southwest for $279 and a day later). It appears that Kayak and Budget have a communication malfunction, and as a result, I have zero confidence in ever trying to rent from Budget again. If Budget would offer me a free 3-day rental to win back my trust and make amends for the unplanned expense and hassle that they caused me, I would consider giving them another chance. I will not accept a token marginal discount.Reviewed 25 Jan 2026
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2.0
It was a terrible experience. I’d called Budget on November 17th ( if they record their phone calls, you can verify that I had this conversation) and asked to upgrade my vehicle to a premium SUV. The person at budget said that it would be no problem. When I got to the counter, the person at the counter said I had booked a 15 seater van. They told me there were no premium SUVs available and the person behind the counter suggested I go ask the other rental car companies if they had a vehicle for me. The lady behind the counter offered me a Chevy Traverse for $500 more than I’d been quoted for the premium SUV. There was nothing I could do but accept it, we had to get on the road and drive to our destination. If Budget is willing to do the right thing and reimburse me for the overage that they charged me, I’d consider using Budget again otherwise, that’s the last time I’ll be using Budget in the future.Reviewed 14 Jan 2026
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10.0
Great. Quick, and friendly.Reviewed 5 Jan 2026
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10.0
Easy pick up and drop off. Fairly easy to find the shuttle at the airport. Great value.Reviewed 4 Jan 2026
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10.0
Had a scare as they called and texted and told us they had no cars!!! Then we went to the airport and everything went great! Tell Budget to NOT scare customers like that!!!Reviewed 26 Dec 2025
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8.0
I enjoyed my rental car with budget. It was a good value and the car was clean. Drop off was easy and convenient. The center is a decent ways away from the airport but the shuttle was a good option. I had a to wait longer than I would have liked for my car to be ready (30 minutes) but when I picked it up it was clean and washed.Reviewed 7 Nov 2025
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8.0
Car was delayed not on timeReviewed 14 Aug 2025
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6.0
VERY UNHAPPY WITH THE VEHICLE I WAS FORCED TO GET. Everything relating to the reservation indicated I was getting a Hyundai Accent or similar. When I arrived at the pickup location (that I had to Uber to from the airport) I was told they don't have that kind of vehicle at that location and all they had was a Jeep Compass. I chose my vehicle based on unlimited mileage and MPG. The Jeep has an estimated highway MPG of 32 and the Hyundai has an estimated highway MPG of 41 - the 9 MPG difference cost me an estimated $35 more in gas purchased. Additionally, not being accustomed to driving a larger vehicle made it uncomfortable when maneuvering. If I had known what Budget was going to stick me with, I would have selected a different rental car company.Reviewed 13 Aug 2025
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2.0
I was not informed that the location closed early. It’s Las Vegas and most places are open 24 hours. When my flight arrived and we got to the pick up location, it was closed. Upon calling customer service, they wanted to charge me more than $400 to get another vehicle at another location. I ended up renting with another company and was unable to get the Budget vehicle that I had previously reserved.Reviewed 30 Jul 2025
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6.0
Pick up was very poor. We were sent to a space that Didn't exist. The written instructions involving a barcode didn't make sense in the verbal instructions of the staff person didn't help.Reviewed 28 Jul 2025
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10.0
It was quick, efficient and very pleasant. My drive to my destination was great. However, upon arriving to my destination, the computer lit up and said engine failure. I called the 24 hour road assistance phone number. The woman asked me a few questions, she put me on a very brief hold, she had a tow truck on its way to pick up the vehicle. He was there in less than 30 minutes and gave me a ride to the nearest airport. He escorted me to the counter and spoke with manager. He left and I got a replacement vehicle and I was on my way in 20 minutes. I was so impressed with the efficiency and no hassles. This entire process was less than 2 hours including drive time. Bravo to your entire team from beginning to end. I am your customer for life. I will share this experience with my friends and family. It was stress free and amazing. You couldn't have done any better. It was perfect.Reviewed 27 Jul 2025
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