Car Rental Ottawa

Cons: Selected airport Enterprise location while booking. Somehow my car was at an off-site location and cost an additional $50 to get me to my car. Apparently, their "We'll pick you up" slogan only applies to certain people, not from Enterprise to Enterprise locations only ten miles apart.

Cons: They didn't send me the receipt via mail, though they promised to do it.

Cons: Waiting time on long weekend

Cons: Maybe the car could be a little bit cleaaner, inside.

Cons: The price was different.

Cons: None

Cons: Everything

Cons: The gas tank was half full when I picked it up and ended up returning it 3/4 full, which means they pocketed 1/4 tank of gas on my dime. I tried estimating how much gas I had to put in, but overshot.

Cons: Not all cars have winter tires, which isn't acceptable in February. Strange requirement to post the last gas fill up receipt to windshield when returning the car - why should I trust you if you won't trust me? Hard to find the office.

Cons: Absolutely no complaints whatsoever; staff was attentive and helpful.

Cons: I paid double the amount than was advertised on Kayak, the image on screen showed a Nissan Duke, but on arrival we were provided with a tiny car that wouldn't fit 5 people in it. We then had to pay an extra $20, and an extra 20% on the advertised price as a deposit. Return desk in Toronto was impossible to locate, and the man at the desk was very unhelpful.

Cons: The cars trunk wont lock, it was broken, this made the experience far less comfortable than we expected.

Cons: American made cars.

Cons: They just don't care. no effort. Hertz: never again

Cons: The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.