Recent reviews
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7.6
Cons: We had purchased rental insurance through thinking we were doing the insurance through you but in actuality we later found out that tha insurance agency was a third part called Allianz Global Assistance. The car rental man did not have any record of that so when he asked if we wanted insurance I figured that the earlier transaction for purchase did not go through. In fact I later learned it had gone through and this I was charged for insurance twice.,,once by Allianz Global and a second time by the car rental man. Fortunately I was doing other online banking, noticed the charge from Allianz, disputed the charge with them and was refunded. If you are using a third party for insurance good idea to have open line of communication between you and them so that the customer doesn’t get duplicate charges as in my case.
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10.0
Pros: The manager was great. Not only very friendly, but completely professional. We arrived early, and he was able to juggle to arrange for a car for us, as well as to change the dropoff location for us. The whole experience was totally professional, friendly fast and wasy.
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2.0
i did not get the car
Pros: nothing
Cons: I made the reservation few days before, but I did not get my rental car at store! They said will call me when they available, but I have not gotten the phone call yet.
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6.4
Pros: The car was extremely clean, functional, and the staff in Ottawa were nice and quick!
Cons: The drop-off location I was given on Kayak (and confirmed by the Ottawa pick-up store) for the drop-off service would not accept the car - I had to drive to another downtown location and wasn't given much guidance until I called the Ottawa location.
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10.0
Awesome car rental!
Pros: The personnel was very kind and helpful.
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4.0
Pros: location was handy -
Cons: car was dirty, exterior - windows and mirrors - had to clean ourselves for visibility staff did not do a pre-check with us no pick up or drop off staff - 1 - was ok - but pretty nonchalant - have had friendlier
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10.0
Excellent
Pros: All exceeded expectation
Cons: Nothing
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10.0
Pros: Easy to work with. Let me return vehicle 2 days early free of charge.
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8.0
Pros: did not use due to illness
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8.4
Cons: The cars trunk wont lock, it was broken, this made the experience far less comfortable than we expected.
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4.0
Cons: I paid double the amount than was advertised on Kayak, the image on screen showed a Nissan Duke, but on arrival we were provided with a tiny car that wouldn't fit 5 people in it. We then had to pay an extra $20, and an extra 20% on the advertised price as a deposit. Return desk in Toronto was impossible to locate, and the man at the desk was very unhelpful.
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10.0
First time renter, excellent service!
Pros: When I got to the counter, the man at the desk was more than happy to answer any of my questions. I knew being only 21 I'd be charged more than I was quoted on Kayak, but the final price wasn't horrible sticker shock. The car was new, pristine, and fuel efficient; I drove to Toronto in an SUV on one tank, and still had about 1/4 a tank left. The employee even helped show me how to put the seats down, and start the car (as it was a push to start, something I'm unfamiliar with)
Cons: Absolutely no complaints whatsoever; staff was attentive and helpful.
review from
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10.0
Pros: The manager was great. Not only very friendly, but completely professional. We arrived early, and he was able to juggle to arrange for a car for us, as well as to change the dropoff location for us. The whole experience was totally professional, friendly fast and wasy.
review from
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10.0
Awesome car rental!
Pros: The personnel was very kind and helpful.
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10.0
Excellent
Pros: All exceeded expectation
Cons: Nothing
review from
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10.0
Pros: Easy to work with. Let me return vehicle 2 days early free of charge.
review from
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10.0
First time renter, excellent service!
Pros: When I got to the counter, the man at the desk was more than happy to answer any of my questions. I knew being only 21 I'd be charged more than I was quoted on Kayak, but the final price wasn't horrible sticker shock. The car was new, pristine, and fuel efficient; I drove to Toronto in an SUV on one tank, and still had about 1/4 a tank left. The employee even helped show me how to put the seats down, and start the car (as it was a push to start, something I'm unfamiliar with)
Cons: Absolutely no complaints whatsoever; staff was attentive and helpful.
review from
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7.6
Cons: We had purchased rental insurance through thinking we were doing the insurance through you but in actuality we later found out that tha insurance agency was a third part called Allianz Global Assistance. The car rental man did not have any record of that so when he asked if we wanted insurance I figured that the earlier transaction for purchase did not go through. In fact I later learned it had gone through and this I was charged for insurance twice.,,once by Allianz Global and a second time by the car rental man. Fortunately I was doing other online banking, noticed the charge from Allianz, disputed the charge with them and was refunded. If you are using a third party for insurance good idea to have open line of communication between you and them so that the customer doesn’t get duplicate charges as in my case.
review from
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8.0
Pros: did not use due to illness
review from
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8.4
Cons: The cars trunk wont lock, it was broken, this made the experience far less comfortable than we expected.
review from
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2.0
i did not get the car
Pros: nothing
Cons: I made the reservation few days before, but I did not get my rental car at store! They said will call me when they available, but I have not gotten the phone call yet.
review from
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6.4
Pros: The car was extremely clean, functional, and the staff in Ottawa were nice and quick!
Cons: The drop-off location I was given on Kayak (and confirmed by the Ottawa pick-up store) for the drop-off service would not accept the car - I had to drive to another downtown location and wasn't given much guidance until I called the Ottawa location.
review from
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4.0
Pros: location was handy -
Cons: car was dirty, exterior - windows and mirrors - had to clean ourselves for visibility staff did not do a pre-check with us no pick up or drop off staff - 1 - was ok - but pretty nonchalant - have had friendlier
review from
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4.0
Cons: I paid double the amount than was advertised on Kayak, the image on screen showed a Nissan Duke, but on arrival we were provided with a tiny car that wouldn't fit 5 people in it. We then had to pay an extra $20, and an extra 20% on the advertised price as a deposit. Return desk in Toronto was impossible to locate, and the man at the desk was very unhelpful.
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