Cons: No one at the airport knew about ACE. Had to call up a US number to get a local number to find a person that could help me find out which other car rental company had the ACE franchise. Later out it turns out that the insurance I purchsed online did not really cover and thus I needed to purchase a new one
26 Jul 2017
Disorganized and overcharged
Cons: We could not find the rental agency. Employees of other car rental agencies helped us find ACE.
They overcharged us and tacked on additional fees after we dropped off the car.
Pros: The car itself was great.
Spacious, clean and nice to drive.
Cons: Having received a quote from Kayak.com we were led to believe that our car rental for two days in Croatia would total at $149. There were no damages to the car, we returned it on time and with EXTRA fuel in it than at pick-up, yet $398 has been charged to my credit card.
There are so many hidden fees, both from Kayak and Avis that we will never use either companies again!
We initially hired the car to save on flights but it has worked out much much more expensive.
To top it all off, there was huge confusion at pick up with both members of staff at the Dubrovnik branch. We were almost charged for one weeks hire by the desk assistant and then we were almost charged for a full tank of fuel when the car was given to us with half a tank in it. Ridiculous!