Cons: I am unimpressed with Car Trawler as a third party provider. Very inflexible and very hard to deal with.
28 Jul 2017
Good value and friendly
Pros: The car was clean and the staff were friendly for the most part.
8 Sep 2016
Wrong information provided
Pros: Everything from booking to return was super good
Cons: The amount mentioned in Kayak was in USD but Budget charged in GBP. The website and the email that I received clearly mentioned that I will be charged in USD . Now after return I paid in GBP which costed me more than the initial amount plus the foreign transaction fee for my credit card.
25 Oct 2016
Unhelpful in a pinch
Pros: The car was clean and functional
Cons: The pick up process was slow and confusing. We got a flat tire and there was no spare, no patch kit, and Budget was extremely unhelpful throughout the entire process. Ended up having to pay for a tow truck, and a new tire out of my pocket and then upon returning the vehicle, there was no one that was willing to talk to me about the whole experience and just told me to call the customer service line, which is even worse to deal with, and it was just a terrible rental experience all around. The issue with the tire is still unresolved, and I am spending hours trying to get reimbursed, but to no avail. Worst rental experience I have ever had.
Pros: The car was in great condition, and easy to drive. Friendly staff and good price.
Cons: I had requested a small car, and made my reservation weeks in advance, but none was available so I had to go for the next size up. Not a huge deal, but I would have preferred a smaller car. I also got bad advice on the gas deal.
7 Jul 2017
I got screwed
Cons: Later pick up than expected so car I reserved was let go and I was charged double for a different car. They blamed Kayak. Either Kayak or Hertz should pay me a refund