2.0 Mediocre13 Jun 2022
No pick up from airport. Not to mention they look for ANY wear and tear from regular driving on the roads in Montreal (that are in rough condition) to have you pay for “their” choices in vehicles with low profile tires etc. They expect SHOW ROOM condition upon return! We have never experienced such problems with the larger company’s, so beware!!
8.0 Excellent16 May 2022
I liked the car cleanness and quality with regard to comfort and fuel consumption but the most disturbing point is that at the time of booking the kilometres were unlimited, but at the time of pickup the clerk changed it to 200km/day and justified that being non-tourist and the unlimited kilometres are for tourists only!!!!!!!! I could not cancel the booking at that time because I had a long trip and 5 people were waiting for the travel to the conference. In addition, he insisted that the limit was in miles and extra miles would cost 0.2$ but when the bill was finalized it was in Km!!!!!!!! I believe these people should increase their transparency rather than showing a lower price than the market but compensating that in different ways. so disappointed with that.. Abubakr 5149697022
2.0 Mediocre25 Apr 2022
No shuttle service. Forced me to get there insurance when I already had paid for some on kayak!
2.0 Mediocre29 Jan 2022
Got a smaller car then we had spoken suddenly new expenses came up ended up paying double than what was written on the contract
10.0 Excellent25 Dec 2021
Great end to end service provided: nice car and economy budget. Though I am satisfied with the final cost of the rental, I would have appreciated more clarity between the following 3 billing phases: 1) on the web site / internet (1 month before the actual rental); 2) on the signed contract ($ wise) during actual rental; 3) on the received final bill (1 day after having rendered the car). They do not seem in synch.
2.0 Mediocre25 Dec 2021
Showed up and they were out of cars, now fighting to get my money back for days. Don't use economy.
2.0 Mediocre21 Dec 2021
Very unprofessional behavior, and this company is already have a reputation in scamming a lot of customers, they haven’t return $500 that took it as deposit,,and also yesterday they got a extra $31 charge to my card, that I don’t know why, I am disputing this charge, and also I find you responsible for this situation, because you make deal with scammers, plus very miserable treatment from the gut in the office, first he refused to pick me up in the airport, telling me that they stopped pick up customers, because Covid, that was a lie, and also yesterday when I went to return the car , he refused to let me used the toilet, never been so humiliating and treated like a garbage, VERY MISERABLE TREATMENT, AND YOU ARE RESPONSIBLE FOR TGIS, THAT MADE ME TO DEAL WITH IT, , THE WORSE EXPERIENCE EVER,,,I AM VERY UP SET, DISGUSTING EXPERIENCE,
1.9 Horrible10 Oct 2021
This company, known as Economy Car Rental, A.K.A. Trans Canada Car Rentals, A.K.A.Jet Car Rental is a scourge on the travel industry. DO NOT RENT FROM THEM. If you want to get screwed, lied to, forced to take insurance, and be overcharged, use this auto rental company. Don't take my word for it, look at the hundreds of scam reviews on these websites: https://www.trustpilot.com/review/www.economyrentacar.com https://bestcompany.com/rental-car/company/economy-rent-a-car https://www.yelp.com/biz/economy-rent-a-car-orlando-14 https://www.yelp.ca/biz/economy-rent-a-car-mississauga https://www.tripadvisor.com/ShowTopic-g150805-i7-k4323535-Economy_Rent_a_Car_America_Car_Rental_Subsidiary_Cancun-Yucatan_Peninsula.html https://www.tripadvisor.com/ShowTopic-g1-i12290-k10595966-Economy_Car_Rental_Scam-Bargain_Travel.html https://www.tripadvisor.com/ShowTopic-g155019-i55-k10643353-Economy_Rental_Car_a_Scam-Toronto_Ontario.html AND HERE IS THE CLEAREST ONE YET, An IN DEPTH INVESTIGATIVE REPORT FROM THE CBC, Canadian Broadcasting: https://www.cbc.ca/news/business/marketplace-car-rental-ripoffs-1.5442260 AND Better Business Bureau: https://www.bbb.org/us/fl/clearwater/profile/auto-renting-and-leasing/economy-rental-cars-llc-0653-90146773/complaints
1.9 Horrible9 Oct 2021
This office was NOT at the terminal. When I arrived at the terminal, the office was closed already. I was stranded for 19 hours, no cars available the next morning. Will never use Kayak for ental car ever again. Going forward, I will use by phone reservation, the good old fashion way.
2.0 Mediocre2 Dec 2019
Never rent from them