Value for money
Distance to city centre
Distance to airport
|"Very friendly and helpful staff."||(in 232 reviews)|
|"Fantastic hotel, clean, comfortable, great location."||(in 200 reviews)|
|"Fantastic location with great views."||(in 47 reviews)|
|"Terrible parking and so outdated"||(in 34 reviews)|
|nice room||in 567 reviews|
|staff were very friendly||in 515 reviews|
|great location||in 490 reviews|
|comfortable bed||in 438 reviews|
|room service||in 258 reviews|
|great service||in 219 reviews|
|harbour view||in 175 reviews|
|breakfast included||in 172 reviews|
|gym and pool||in 167 reviews|
|valet parking||in 113 reviews|
|great restaurants||in 91 reviews|
|coffee machine||in 60 reviews|
|mini bar||in 20 reviews|
|sky tower||in 18 reviews|
|international flight||in 17 reviews|
|airport and the bus stop||in 1 review|
|close to the airport||in 1 review|
|double room||in 1 review|
|friendly hotel||in 1 review|
|metro station||in 1 review|
|public transport||in 1 review|
Pool and gym are well maintained.
Lacks the small personal touches that other top hotels provide. Staff were reactive rather than proactive.
Convenient and contemporary
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
the view was awesome
service was pretty average.
Service and people. They wanted to help.
clean and near to the city also the casion
Loved the little cocktail bar off the hotel lobby
Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.
The staff was very friendly and helpful.
They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money
bit austere lobby
Location was great ,shopping , casino ,entertainment
They took my floor towels but did not replace them . its miner
Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service.
We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.
Location was good,Standard was good,service great,food excellent,Enjoyed our stay.
Broken bench in sauna
The hotel was within easy reach of all the places we wanted to visit
The shower was nice. Concierge was great.
Incompetant booking staff and rude reception staff.
Service was excellent - faultless
Ideally situated in the heart of Auckland, with many of the citys most impressive attractions and eateries literally on our doorstep, The Grand by SkyCity offers guests a truly five-star experience. Whether your stay is for business or pleasure, our friendly and attentive team is here to attend to your every need. Experience the Deluxe Rooms, enjoy FREE Wi-Fi for guests with no data cap or time limit^, the tranquil East Day Spa plus a number of award-winning restaurants and the iconic Sky Tower just on the door step of the hotel. Subject to network availability. Acceptable use policy applies. Free Wi-Fi offer available until further notice.
based on 3,165 reviews
Value for money
Policies vary by room type and provider.
The Grand By Skycity is located at 90 Federal Street in Auckland CBD, 0.6 km from the centre of Auckland. Sky Tower is the closest landmark to The Grand By Skycity.
Check-in time is 15:00 and check-out time is 11:00 at The Grand By Skycity.
Yes, The Grand By Skycity offers free Wi-Fi.
No, The Grand By Skycity does not offer free parking.
No, The Grand By Skycity does not offer free airport shuttle service.
The Grand By Skycity is 17.5 km from Auckland Intl. The Grand By Skycity is 92.4 km from Great Barrier Island.
No, pets are not allowed at The Grand By Skycity.
Yes, The Grand By Skycity has a pool on-site.