Recent reviews
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9.1
The breakfast was bomb af and they gave us a late checkout which was so clutch. The Sheraton is where its at! I didnt like how hard it was raining but theres nothing the hotel can do about that.
review from KAYAK -
10.0
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
review from KAYAK -
6.2
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
review from KAYAK -
10.0
They actually have great cable, very friendly staff, just overall a great experience!
review from KAYAK -
6.0
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
review from KAYAK -
10.0
great service and excellent hotel
review from KAYAK -
7.1
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
review from KAYAK -
10.0
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
review from KAYAK -
6.0
It is in the ghetto. Don't plan on leaving the hotel at night.
review from KAYAK -
2.0review from KAYAK
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7.1
Hotel was clean. There is a good restaurant and a bar inside the hotel. There was no mini fridge or microwave in the room. a lot of empty space in the room which needed some furniture, perhaps an extra chair, or a small table. e
review from KAYAK -
3.4
The fire alarm went off at 2:00 a.m. This wouldn't have been a problem in and of itself; however, there were NO STAFF MEMBERS around to direct guests or inform guests on when it was clear to enter. The only person around to answer questions was a security guard with an unbuttoned shirt. The next day, I expected some type of acknowledgement or apology for the inconvenience. Nothing. When I checked out a few days later, the front desk attendant laughed about it. The staff here is probably the most apathetic group I've ever seen at a hotel. The bed was LUMPY. No matter which way I positioned myself, there was a lump in the mattress. The shower drain was slow to clear. Overall, I wish I had stayed at a different hotel.
review from KAYAK -
7.3
Under renovation, I couldn't easily find it at night. It didn't have a sign due to recent name change. Room was not well lighted.
review from KAYAK -
8.3
Newly renovated rooms, new fixtures and linens, comfortable beds, easy in-room temperature control, nice front-desk staff, very nice and helpful support staff. Hotel still under renovation (September 28, 2014) causing inconvenience in access. Due to the sloping sides and inadequate non-skid texturing in the tub, I decided it was too dangerous for my elderly mother to use the shower - not ideal for a two-day stay.
review from KAYAK -
6.3
the bed was new very comfortable the staff was great very helpful there are under construction the name on the hotel was not the 4 points I guess there going to be. but not yet the elevators are old the one on the far right felt like it was going to fall at any moment! in fact it moved as we stepped in we all most fell down
review from KAYAK -
5.3
Convenient to SJC airport Being remodeled, dated. Small bathroom, an outdated bathtub. Would not recommend for a family.
review from KAYAK -
7.0
Very close to San Jose airport and downtown. Free parking and wifi. Good retaurant. This was not a Four Points by Sheraton, as mentioned in Kayak search. This was San Jose Airport hotel, which is being renovated to be converted into Four Points sometime in mid-September 2014. So, did not get an SPG points etc. for staying here.
review from KAYAK -
6.6
The bed was comfortable Older building and older AC System. In my first room, the AC was broken, but I was moved to another room where it was working. They have sleep number beds, but probably not the easiest things to use. Overall, it was ok. Not the nicest hotel I've been in, but better than average.
review from KAYAK -
8.3
Bed was nice and comfortable. Staff was nice. It's in the middle of a transformation from San Jose Airport Hotel to a Four Points by Sheraton Hotel. Listed on Kayak as Four Points by Sheraton San Jose Airport but when I arrived the front desk could not find my reservation and said I was at the wrong hotel because they are not yet a Four Points By Sheraton. Once I confirmed the address they agreed I was at the correct hotel but that I needed to call Orbitz/Kayak and get them to fax over the reservation information including the method of payment. I spent about 30-45 minutes in the lobby making multiple calls to Orbitz/Kayak to get it resolved.
review from KAYAK
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9.1
The breakfast was bomb af and they gave us a late checkout which was so clutch. The Sheraton is where its at! I didnt like how hard it was raining but theres nothing the hotel can do about that.
review from KAYAK -
10.0
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
review from KAYAK -
10.0
They actually have great cable, very friendly staff, just overall a great experience!
review from KAYAK -
10.0
great service and excellent hotel
review from KAYAK -
10.0
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
review from KAYAK -
8.3
Newly renovated rooms, new fixtures and linens, comfortable beds, easy in-room temperature control, nice front-desk staff, very nice and helpful support staff. Hotel still under renovation (September 28, 2014) causing inconvenience in access. Due to the sloping sides and inadequate non-skid texturing in the tub, I decided it was too dangerous for my elderly mother to use the shower - not ideal for a two-day stay.
review from KAYAK -
8.3
Bed was nice and comfortable. Staff was nice. It's in the middle of a transformation from San Jose Airport Hotel to a Four Points by Sheraton Hotel. Listed on Kayak as Four Points by Sheraton San Jose Airport but when I arrived the front desk could not find my reservation and said I was at the wrong hotel because they are not yet a Four Points By Sheraton. Once I confirmed the address they agreed I was at the correct hotel but that I needed to call Orbitz/Kayak and get them to fax over the reservation information including the method of payment. I spent about 30-45 minutes in the lobby making multiple calls to Orbitz/Kayak to get it resolved.
review from KAYAK
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7.1
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
review from KAYAK -
7.1
Hotel was clean. There is a good restaurant and a bar inside the hotel. There was no mini fridge or microwave in the room. a lot of empty space in the room which needed some furniture, perhaps an extra chair, or a small table. e
review from KAYAK -
7.3
Under renovation, I couldn't easily find it at night. It didn't have a sign due to recent name change. Room was not well lighted.
review from KAYAK -
7.0
Very close to San Jose airport and downtown. Free parking and wifi. Good retaurant. This was not a Four Points by Sheraton, as mentioned in Kayak search. This was San Jose Airport hotel, which is being renovated to be converted into Four Points sometime in mid-September 2014. So, did not get an SPG points etc. for staying here.
review from KAYAK -
6.6
The bed was comfortable Older building and older AC System. In my first room, the AC was broken, but I was moved to another room where it was working. They have sleep number beds, but probably not the easiest things to use. Overall, it was ok. Not the nicest hotel I've been in, but better than average.
review from KAYAK
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6.2
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
review from KAYAK -
6.0
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
review from KAYAK -
6.0
It is in the ghetto. Don't plan on leaving the hotel at night.
review from KAYAK -
2.0review from KAYAK
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3.4
The fire alarm went off at 2:00 a.m. This wouldn't have been a problem in and of itself; however, there were NO STAFF MEMBERS around to direct guests or inform guests on when it was clear to enter. The only person around to answer questions was a security guard with an unbuttoned shirt. The next day, I expected some type of acknowledgement or apology for the inconvenience. Nothing. When I checked out a few days later, the front desk attendant laughed about it. The staff here is probably the most apathetic group I've ever seen at a hotel. The bed was LUMPY. No matter which way I positioned myself, there was a lump in the mattress. The shower drain was slow to clear. Overall, I wish I had stayed at a different hotel.
review from KAYAK -
6.3
the bed was new very comfortable the staff was great very helpful there are under construction the name on the hotel was not the 4 points I guess there going to be. but not yet the elevators are old the one on the far right felt like it was going to fall at any moment! in fact it moved as we stepped in we all most fell down
review from KAYAK -
5.3
Convenient to SJC airport Being remodeled, dated. Small bathroom, an outdated bathtub. Would not recommend for a family.
review from KAYAK
