8.0
I reserved an SUV and when I got there they tried to give me a van I insisted on the SUV and within 3 minutes they went and got an SUV. They (counter employee) charged my credit card $250 as a deposit, I returned the car yesterday and haven’t seen my credit for $250Reviewed 21 Apr 2023
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10.0
Very easy to pick up and return! Job well done thanks again! Will see you on my next trip. Thanks againReviewed 7 Dec 2022
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6.0
The windows and mirrors were so water spotted, it was dangerous driving in the sun. I had to go pay to have it cleaned before I could feel safe operating the car. Not right.Reviewed 22 Oct 2022
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4.0
asked to drive it to Houston and leave it there and they wanted to charge a $2300 drop fee!Reviewed 30 Jun 2022
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8.0
There wasn’t a person at the Payless pick up window. There wasn’t a sign saying go to Avis. I stood there wondering if someone was going to come to the counter, if I needed to call someone or what. Eventually someone at a different counter told me to go to Avis. Everything was excellent after that. The customer service was amazing to pick up and drop off process was very easy and simple.Reviewed 20 Mar 2022
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6.0
Older car. Back-up camera didn’t work. Couldn’t call airport desk and kept getting a call center who couldn’t answer my question about early drop and said I couldn’t drop early but when I got to airport at 5am I was able to park it and a person was there in the garage who accepted it. Military cut my orders short and I wasn’t able to receive a pro-rated rental.Reviewed 15 Nov 2021
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2.0
Van was dirty and the inside smelled like the van had hauled a bunch of livestock. Very disappointed and embarrassed to carry my family from out of town. Never againReviewed 1 Nov 2021
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10.0
Cons:Excellent service. Start to finishReviewed 27 Jun 2021
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10.0
Cons:Really great service.Reviewed 13 May 2021
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8.0
Pros:priceCons:there is only one person in the office to make the contract. had to wait 30 minutos in lineReviewed 7 May 2021
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10.0
Pros:Value for rental fee was great. Car was clean and worked great.Cons:Dropoff was quick, but could not get attendant's attention to give me a receipt.Reviewed 4 May 2021
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4.0
Pros:Staff was friendly when we got to them, but note that in San Antonio, Payless doesn't have their own staff. They use AVIS staff.Cons:The wait to get the vehicle was ridiculous, it was unclear at first that we had to go to the Avis counter because there was NO ONE at the Payless counter.Reviewed 27 Apr 2021
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