Recent reviews
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- Negative
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5.7
Pros: Good breakfast and evening drinks
Cons: Cleanliness not upto my expectations
review from
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8.5
Pros: For the most part, hotel staff is well trained and professional.
Cons: Asked to arrange for a taxi at a specific time the following morning. The next morning, the 'taxi' turned out to be a Suburban with some connection to the hotel with an 'unknown' price. When I objected and said that I felt mislead, the staff called a trusted regular taxi service that put me behind schedule.
review from
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5.4
Not worth money spent-false advertising
Pros: Room was clean and Complementary breakfast was good. Staff friendly and helpful.
Cons: Not informed that the pool and hot tub were not available prior to booking. Ice machine not working on my floor. had to pay addition fees for parking and resort fee. For what? There was no resort!
review from
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6.2
Pool is out of order
Cons: The hotel was fine, but the pool was out of order that was NOT noted on KAYAK website. We picked this hotel specifically because the weather was supposed to be bad and it had an indoor pool, so that was a big bummer. The evening reception was nice, free drinks and snacks, and the staff they had working was terrific. Our tub did not work for baths, we asked for maintenance to come by with a plug. they came and looked and never returned or called. So I'd say their staffing was uneven.
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10.0
Pros: Amazing customer service! Awesome deal for what's included!
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2.0
Not what we remembered
Pros: Decor has been updated.
Cons: People smoking at every doorway. Crazy party atmosphere downstairs. Noise everywhere. Used to bring family here, was never like this. Saw a man outside one of the back entrances relieving himself. Immediately checked out.
review from
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10.0
Pros: Staff was friendly and attentive. Property was clean and well maintained.
Cons: Buffets is great but people need reminding not to touch food others will be eating. Especially when you have to tell them please don't pick up my toast that just dropped down the shoot. Perhaps a note. Tong use preferred.
review from
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8.5
Cons: My room was so far from the front desk if it were any further I would have been in another hotel....other than that it was ok.
review from
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9.7
A great place to stay!!!!
Pros: The pool movie nights were great!!!! Breakfast amazing very friendly staff.
review from
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8.5
Pros: For the most part, hotel staff is well trained and professional.
Cons: Asked to arrange for a taxi at a specific time the following morning. The next morning, the 'taxi' turned out to be a Suburban with some connection to the hotel with an 'unknown' price. When I objected and said that I felt mislead, the staff called a trusted regular taxi service that put me behind schedule.
review from
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10.0
Pros: Amazing customer service! Awesome deal for what's included!
review from
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10.0
Pros: Staff was friendly and attentive. Property was clean and well maintained.
Cons: Buffets is great but people need reminding not to touch food others will be eating. Especially when you have to tell them please don't pick up my toast that just dropped down the shoot. Perhaps a note. Tong use preferred.
review from
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8.5
Cons: My room was so far from the front desk if it were any further I would have been in another hotel....other than that it was ok.
review from
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9.7
A great place to stay!!!!
Pros: The pool movie nights were great!!!! Breakfast amazing very friendly staff.
review from
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5.7
Pros: Good breakfast and evening drinks
Cons: Cleanliness not upto my expectations
review from
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5.4
Not worth money spent-false advertising
Pros: Room was clean and Complementary breakfast was good. Staff friendly and helpful.
Cons: Not informed that the pool and hot tub were not available prior to booking. Ice machine not working on my floor. had to pay addition fees for parking and resort fee. For what? There was no resort!
review from
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6.2
Pool is out of order
Cons: The hotel was fine, but the pool was out of order that was NOT noted on KAYAK website. We picked this hotel specifically because the weather was supposed to be bad and it had an indoor pool, so that was a big bummer. The evening reception was nice, free drinks and snacks, and the staff they had working was terrific. Our tub did not work for baths, we asked for maintenance to come by with a plug. they came and looked and never returned or called. So I'd say their staffing was uneven.
review from
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2.0
Not what we remembered
Pros: Decor has been updated.
Cons: People smoking at every doorway. Crazy party atmosphere downstairs. Noise everywhere. Used to bring family here, was never like this. Saw a man outside one of the back entrances relieving himself. Immediately checked out.
review from
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