Recent reviews
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8.5
For the most part, hotel staff is well trained and professional. Asked to arrange for a taxi at a specific time the following morning. The next morning, the 'taxi' turned out to be a Suburban with some connection to the hotel with an 'unknown' price. When I objected and said that I felt mislead, the staff called a trusted regular taxi service that put me behind schedule.
review from KAYAK -
5.4
Room was clean and Complementary breakfast was good. Staff friendly and helpful. Not informed that the pool and hot tub were not available prior to booking. Ice machine not working on my floor. had to pay addition fees for parking and resort fee. For what? There was no resort!
review from KAYAK -
6.2
The hotel was fine, but the pool was out of order that was NOT noted on KAYAK website. We picked this hotel specifically because the weather was supposed to be bad and it had an indoor pool, so that was a big bummer. The evening reception was nice, free drinks and snacks, and the staff they had working was terrific. Our tub did not work for baths, we asked for maintenance to come by with a plug. they came and looked and never returned or called. So I'd say their staffing was uneven.
review from KAYAK -
10.0
Amazing customer service! Awesome deal for what's included!
review from KAYAK -
2.0
Decor has been updated. People smoking at every doorway. Crazy party atmosphere downstairs. Noise everywhere. Used to bring family here, was never like this. Saw a man outside one of the back entrances relieving himself. Immediately checked out.
review from KAYAK -
10.0
Staff was friendly and attentive. Property was clean and well maintained. Buffets is great but people need reminding not to touch food others will be eating. Especially when you have to tell them please don't pick up my toast that just dropped down the shoot. Perhaps a note. Tong use preferred.
review from KAYAK -
8.5
My room was so far from the front desk if it were any further I would have been in another hotel....other than that it was ok.
review from KAYAK -
9.7
The pool movie nights were great!!!! Breakfast amazing very friendly staff.
review from KAYAK -
7.3
The freshly made breakfast and evening reception were excellent and made the room price an excellent value.
review from KAYAK -
6.3
Breakfast was unbeatable. The suite was perfect for us with seperate sleeping quarters. The suite was large and comfortable, and clean. I did not like the fact that the consierge desk was more of a pressured sales pitch to "Tour our other properties".
review from KAYAK -
7.6
The accomodations are excellent. The made to order breakfast was very good. The nightly cocktail reception was excellent. One bartender on one evening was grouchy and not customer servive oriented.
review from KAYAK -
5.4
Complimentary breakfast is very good.
review from KAYAK -
4.0
The room & hotel facility was good & the size of the room was big, free shatter to all Desniey parks & good breakfast the cleanliness of the room was very very poor they don't clean the room & the bathroom well, the reception stuff was rude
review from KAYAK
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8.5
For the most part, hotel staff is well trained and professional. Asked to arrange for a taxi at a specific time the following morning. The next morning, the 'taxi' turned out to be a Suburban with some connection to the hotel with an 'unknown' price. When I objected and said that I felt mislead, the staff called a trusted regular taxi service that put me behind schedule.
review from KAYAK -
10.0
Amazing customer service! Awesome deal for what's included!
review from KAYAK -
10.0
Staff was friendly and attentive. Property was clean and well maintained. Buffets is great but people need reminding not to touch food others will be eating. Especially when you have to tell them please don't pick up my toast that just dropped down the shoot. Perhaps a note. Tong use preferred.
review from KAYAK -
8.5
My room was so far from the front desk if it were any further I would have been in another hotel....other than that it was ok.
review from KAYAK -
9.7
The pool movie nights were great!!!! Breakfast amazing very friendly staff.
review from KAYAK
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7.3
The freshly made breakfast and evening reception were excellent and made the room price an excellent value.
review from KAYAK -
7.6
The accomodations are excellent. The made to order breakfast was very good. The nightly cocktail reception was excellent. One bartender on one evening was grouchy and not customer servive oriented.
review from KAYAK
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5.4
Room was clean and Complementary breakfast was good. Staff friendly and helpful. Not informed that the pool and hot tub were not available prior to booking. Ice machine not working on my floor. had to pay addition fees for parking and resort fee. For what? There was no resort!
review from KAYAK -
6.2
The hotel was fine, but the pool was out of order that was NOT noted on KAYAK website. We picked this hotel specifically because the weather was supposed to be bad and it had an indoor pool, so that was a big bummer. The evening reception was nice, free drinks and snacks, and the staff they had working was terrific. Our tub did not work for baths, we asked for maintenance to come by with a plug. they came and looked and never returned or called. So I'd say their staffing was uneven.
review from KAYAK -
2.0
Decor has been updated. People smoking at every doorway. Crazy party atmosphere downstairs. Noise everywhere. Used to bring family here, was never like this. Saw a man outside one of the back entrances relieving himself. Immediately checked out.
review from KAYAK -
6.3
Breakfast was unbeatable. The suite was perfect for us with seperate sleeping quarters. The suite was large and comfortable, and clean. I did not like the fact that the consierge desk was more of a pressured sales pitch to "Tour our other properties".
review from KAYAK -
5.4
Complimentary breakfast is very good.
review from KAYAK -
4.0
The room & hotel facility was good & the size of the room was big, free shatter to all Desniey parks & good breakfast the cleanliness of the room was very very poor they don't clean the room & the bathroom well, the reception stuff was rude
review from KAYAK
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