Overview

Best Western Brook Hotel Norwich

2 Barnard Road, Norwich, NR5 9JB, United Kingdom
+44 160 374 1161

₹ 3,870+

Overall guest ratings

7.5/10 Good
based on 1,883 reviews

Review highlights

  • 9.3
  • 8.4
  • 7.5
  • 5.0

Good to know

  • Friendly service

Nearby

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    About

    The Best Western Brook Hotel Norwich is a 3 Star hotel located on the outskirts of Norwich, ideally situated for both business and leisure travelers, close to the A47 Southern Bypass with the city center only four miles away. All bedrooms are spacious, en-suite and furnished to the highest of standards and are a mix of single, double, twin and family room types. We also have a luxury suite which is ideal for romantic weekend breaks and those extra special occasions. The hotel features a number of conference rooms and can host meetings for up to 200 delegates. Dining at the hotel is a relaxing and enjoyable experience with a choice of dining options available. Free Wi-Fi is provided throughout and the hotel has ample free parking.

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    bestwestern.com

    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Designated smoking area
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    based on 1,883 reviews
    • 9.3 "Terrific location."
      9.4 "Great parking, according to 94%."
      7.3 "Easily accessible by car, said 73%."
      10.0 "100% thought parking was inexpensive."
      9.3 "93% liked the proximity to sightseeing."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.1 "Housekeeping was great, according to 71%."
      8.3 "83% were happy with the room service."
    • 7.5 "Good breakfast."
    • 6.0 "Average comfort."
      6.7 "Beds were acceptable for 67%."
    • 5.5 "Internet is average."
    • 5.0 "Rooms are ok."
      2.6 "74% complained about the bathroom."
      4.7 "53% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
      1.5 "Air conditioning was criticized by 85%."
      3.5 "65% had problems with the shower."
      1.7 "For 83%, the rooms looked old."
      1.3 "87% said the bathroom was dirty."
      3.3 "67% found problems with the furniture."
    • 4.7 "Not very clean."
      4.7 "53% said rooms were dirty."
      1.3 "87% said the bathroom was dirty."
      4.8 "52% thought it was rather dirty."
    • 3.8 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
      4.8 "For 52%, the lobby entrance was sub-standard."
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    Overall rating

    7.5 Good
    based on 1,148 reviews
    • 9.2 "Terrific location."
      9.4 "Great parking, according to 94%."
      7.4 "Easily accessible by car, said 74%."
    • 8.1 "Great service."
      8.8 "88% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      7.6 "76% thought the service was very professional."
    • 7.7 "Good breakfast."
    • 6.3 "Average comfort."
    • 5.1 "Average cleanliness."
      5.1 "Only 51% said rooms were clean enough."
    • 5.1 "Rooms are ok."
      5.1 "Only 51% said rooms were clean enough."
      5.9 "59% thought the minibar was ok."
    • 5.1 "Internet is average."
    • 4.0 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
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    Overall rating

    7.3 Good
    based on 263 reviews
    • 9.4 "Terrific location."
      9.5 "Great parking, according to 95%."
    • 8.3 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 7.2 "Good breakfast."
    • 6.2 "Average comfort."
      6.7 "Beds were acceptable for 67%."
    • 5.9 "Internet is average."
    • 5.8 "Food is average."
    • 4.9 "Rooms are not good."
      4.5 "55% said rooms were dirty."
      2.3 "77% complained about the bathroom."
      0.5 "95% thought they were poorly maintained."
      1.4 "For 86%, the rooms looked old."
      1.3 "87% said the bathroom was dirty."
    • 4.5 "Not very clean."
      4.5 "55% said rooms were dirty."
      1.3 "87% said the bathroom was dirty."
    • 3.8 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
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    Overall rating

    7.2 Good
    based on 470 reviews
    • 8.9 "Location is great."
      9.5 "Great parking, according to 95%."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 7.4 "Good breakfast."
    • 5.8 "Average comfort."
      6.6 "Beds were acceptable for 66%."
    • 5.7 "Food is average."
      6.0 "60% thought the dining experience was appropriate."
    • 5.4 "Internet is average."
    • 4.9 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      4.5 "55% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
      3.7 "63% had problems with the shower."
      1.4 "Air conditioning was criticized by 86%."
      1.2 "88% said the bathroom was dirty."
      1.5 "For 85%, the rooms looked old."
      3.0 "70% found problems with the furniture."
    • 4.3 "Not very clean."
      4.5 "55% said rooms were dirty."
      1.2 "88% said the bathroom was dirty."
      4.4 "56% thought it was rather dirty."
    • 3.2 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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