Nairobi Serena Hotel
Top Business Hotel

Kenyatta Avenue / Processional Way, Nairobi, Kenya
+254 202 822 000

₹ 12,749+

Check in
Check out

Overall guest ratings

8.7/10 Excellent
based on 359 reviews

Review highlights

  • 10.0
  • 9.5
  • 6.6
  • 6.5

Good to know

  • Good fitness area
  • Great reception
  • Friendly service


    show all


    A stay at Nairobi Serena Hotel places you in the heart of Nairobi, walking distance from Central Park and Uhuru Park. This 5-star hotel is within close proximity of Teleposta Towers and Kenyatta Mausoleum.


    Make yourself at home in one of the 183 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.


    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).


    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Steam room
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    Guest reviews

    Overall rating

    8.7 Excellent
    based on 359 reviews
    • 10.0 "Perfectly clean."
    • 9.5 "Terrific location."
    • 9.3 "World class service."
    • 8.8 "Very nice wellness & sports facilities."
    • 8.6 "Very good internet connection."
    • 6.6 "Breakfast is mediocre."
    • 6.5 "Rooms are ok."
    • 6.4 "Vibe was decent."
    • 6.0 "Average comfort."
    • 6.0 "Bar is ok."
    View all review categories

    Overall rating

    8.6 Excellent
    based on 50 reviews
    • 9.2 "World class service."
      9.3 "93% found the staff to be very friendly."
    • 6.8 "Breakfast is mediocre."
    • 6.4 "Rooms are ok."

    Overall rating

    8.8 Excellent
    based on 21 reviews
    • 9.2 "World class service."
    • 7.9 "Tasty food."

    Overall rating

    9.2 Excellent
    based on 25 reviews
    • 9.4 "World class service."
    • 8.3 "Food is delicious."
    • 6.8 "Rooms are ok."

    Overall rating

    8.4 Excellent
    based on 262 reviews
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 9.6 "Terrific location."
    • 9.3 "World class service."
      9.1 "91% found the staff to be very friendly."
    • 9.1 "Excellent pool."
    • 8.5 "Very nice wellness & sports facilities."
      8.3 "top-notch fitness area, thought 83%."
    • 6.5 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
    • 6.2 "Average comfort."
      6.7 "Beds were acceptable for 67%."
    • 6.1 "Breakfast is mediocre."
    • 6.1 "Vibe was decent."
    • 3.6 "Value below average."
    View all review categories
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Good fitness area"
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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