The front desk personnel were not very nice when I checked in. My digital check-in wasn’t working. The woman was unnecessarily curt. Stood out as different from most hotels’ personnel.
3 stars
Hilton Mystic
Photos of Hilton Mystic
Overview
This 3-star hotel is just a short walk from Mystic Aquarium and Institute for Exploration and Old Mystic Village. It is also steps from Mystic's popular attractions and landmarks.
Guests can enjoy relaxing or working out in the hotel's indoor pool and fitness centre. For a quick and effortless check-in and departure experience, guests can take advantage of the express check-in/check-out feature.
The rooms feature a refrigerator and wireless internet access. They are also fitted with a microwave and a hair dryer.
Hilton Mystic has an on-site restaurant, perfect for guests preferring to dine in. In sunny weather, guests are invited to enjoy their meals alfresco on the outdoor patio.
Groton-New London Airport is under a 15-minute drive from Hilton Hotel Mystic. Foxwoods Resort Casino is an easy car ride away.
Latest deals for Hilton Mystic
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hilton Mystic
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Hypoallergenic
- Allergy-free room
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by lift
Services and conveniences
- Conference rooms
- ATM on-site
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24-hour front desk
Dining
- Special diet menus (on request)
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
General
- Family rooms
- Interconnected room(s) available
- Telephone
- Carpeted
- Tile/marble floor
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Streaming service
- TV
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
Things to do
- Gift shop
- Beach access
- Bicycle hire
Workspace
- Fax/photocopying
- Desk
Family friendly
- Kids meals
- Indoor play area
Parking and transportation
- Free parking
Outdoor
- Terrace/Patio
Health and safety
- Safe
Fitness
- Fitness centre
Reviews of Hilton Mystic
8.1
Very good
1250 verified ratings
Wonderful
594
Very good
196
Good
156
Okay
93
Fair
100
Mediocre
47
Poor
64
Summary of reviews
Guests say
Guests appreciated the hotel's great location and friendly service, highlighting the beautiful ambiance and comfortable rooms. However, there were several complaints regarding cleanliness, with some rooms not being properly cleaned, and issues with amenities such as room service and internet access. Overall, while many enjoyed their stay, improvements in these areas would enhance the experience.AI-generated from customer reviews
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Score by provider
8.1 out of 10
904 reviews
8.2 out of 10
202 reviews
8.9 out of 10
9 reviews
8.6 out of 10
8 reviews
All reviews
Pros (+) Outdoor fire tables
Cons (-) Shower
Pros (+) Room was very comfortable. Bathroom and shower were great. Service staff in the restaurant were extremely customer service oriented. Really over the top to provide an enjoyable experience
Cons (-) The pillows are uncomfortable. Could really revisit the product and upgrade.
Pros (+) clean, large, modern, free parking, free wifi, free coffee, short distance to Mystic, starbucks across street,
Cons (-) not enough entrances for such a large place, thus long walk from full parking lot-- needs keyed entries in the back.
Pros (+) The hotel was conveniently located, check in was easy. Room was spacious and clean. Bathroom and amenities were appropriate. Would stay again.
Pros (+) Very child friendly hotel next aquarium.
Pros (+) Nice Hotel. Great Value.
Cons (-) No one volunteered to help with bags at check in or checkout. Other guest patrons were noisy and no attempt by staff to quell the situation. No complimentary breakfast.
Cons (-) The pool
Location
20 Coogan Boulevard, Mystic, CT 06355-1900
What's nearby
- Mystic Aquarium214 m
- Olde Mistick Village281 m
- Denison Pequotsepos Nature Center1.2 km
- Charles W. Morgan1.3 km
- Mystic Seaport1.5 km
- Mystic River Bascule Bridge2.2 km
- Mystic Museum of Art2.5 km
- Fields Of Fire Adventure Park3.5 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hilton Mystic
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to city centre | 2.2 km |