Best Western London Queens Crystal Palace Hotel

122 Church Road, London, SE19 2UG, United Kingdom
+44 208 653 6622

Cheapest
rate per night

7.4

Good
based on 2,978 reviews
Best Western London Queens Crystal Palace Hotel - London, England, United Kingdom
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
TripAdvisor ₹ 2,512
Expedia ₹ 2,788
KAYAK ₹ 2,954
TripAdvisor
Expedia
KAYAK

Good to know

Value for money 7.6
Distance to city centre 9.8 km
Location rating 6.9
Nearest airport London Gatwick
Distance to airport 29.5 km

Rooms

Check-in
Check-out

Standard rooms

₹ 3,292+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
₹ 3,292 per night
IMAGE
Unknown
₹ 5,026 per night
IMAGE
Unknown
₹ 7,354 per night

Double rooms

₹ 2,512+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
₹ 2,512 per night
IMAGE
Unknown
₹ 2,788 per night
IMAGE
Unknown
₹ 2,954 per night
IMAGE
Unknown
₹ 3,168 per night
IMAGE
Unknown
₹ 3,965 per night
IMAGE
Unknown
₹ 6,497 per night

Executive rooms

₹ 6,483+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
₹ 6,483 per night
IMAGE
Unknown
₹ 6,944 per night

Reviews

Traveller rating

327
423
317
153
1

Time of year

Traveller type

Show reviews that mention

+
building site in 97 reviews
clean room in 647 reviews
comfy bed in 234 reviews
crystal palace in 27 reviews
flights of stairs in 47 reviews
great value in 124 reviews
newly renovated in 24 reviews
nice hotel in 277 reviews
pay for parking in 85 reviews
pay for wifi in 112 reviews
room was very small in 617 reviews
staff were friendly in 462 reviews
  • Good
    Aug 2019
    6.3

    Nice old house, charming

    Room was quite small for a family room

  • Okay
    Aug 2019
    5.5

    Very rude staff at reception, staff at bar and restaurant was nice

  • Okay
    Aug 2019
    6.0

    The room and bathroom were clean and nice

    There wasn’t WiFi or signal in the room

  • Good
    Aug 2019
    7.0

    The decor, bed was comfortable, it was well located.

    One of the lights was broken so to have all the lights off we had to take out the keycard to sleep. Staff didn’t seem bothered when we told them. So this was quite annoying when wanting to lie in bed and watch tv before bed.

  • Okay
    Aug 2019
    5.0

    The location of our hotel due to the event we were attending in streatham common was super easy to get to in an Uber.

    So myself and 2 friends stayed at this hotel during the last weekend of July. When we arrived I asked if we had been given a room on one of the floors above reception as I had been communicating with the hotel prior to arriving and requested for this. We had been given a room higher up but it did not meet our expectations luckily we had been told we could move rooms the next morning. After travelling all day and being delayed all we wanted to do was shower and sleep but much to our surprise we were supplied with a room with a faulty shower and lights. The room itself didn’t look nothing at all like the photos we had been given when we were booking our stay. The lights gave my one friend a rude awakening on the Saturday morning when they began to leak with liquid down on-top of her as she slept. I went down to reception and requested to swap rooms, kindly they offered me to go and look at another room which I did , it wasn’t half as spacious compared to the first room or above reception but we were happy to be somewhere where the shower and lights worked sufficiently. The rest of our stay was somewhat pleasant until another rude awakening took place on the day of our departure , around 8.50am bare in mind this doesn’t seem so early we had around 4-5 hours travelling to do on a hot day. We were woken by extremely loud banging at the door, I understand confidentially has to be breached when it comes to emergencies but the coincidence that my name was somewhat similar to the name the service was looking for at the moment in time was a horrible way to be woken. I can confirm all we were given by the hotel was apologies although they have told booking.com we were offered breakfast which we turned down, although no breakfast was offered. I will not be returning due to the simple fact that the hotel have lied against my name.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company – French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria. Our updated rooms all come with contemporary décor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV. Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you’re looking to do a spot of sightseeing while you’re here, you’ll find the major attractions of central London around 8 miles from the hotel.

bestwestern.com

more

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.4 Good

based on 2,978 reviews

7.9

Cleanliness

7.4

Comfort

7.4

Staff

7.6

Value for money

Check in

14:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Business centre
Laundry service
Meeting/Banquet facilities
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Safe
Designated smoking area
Storage available
Free Wi-Fi
Lift
Hairdryer
Free Internet
Pets not allowed
Parking (surcharge)
Linens
Towels
Express check out
Disabled access

Photos

Best Western London Queens Crystal Palace Hotel - London - Building Provided by ICE Portal All photos (82)
Best Western London Queens Crystal Palace Hotel - London - Bar Bar (3)
Best Western London Queens Crystal Palace Hotel - London - Bathroom Bathroom (8)
Best Western London Queens Crystal Palace Hotel - London - Buffet Buffet (8)

Location

Most popular landmarks

  • Palace of Westminster 9.7 km
  • Westminster Abbey 9.8 km
  • Westminster Bridge 9.9 km
  • Big Ben 9.9 km
  • Tower Bridge 10 km
  • London Eye 10.1 km

London travel guide

Learn about London on KAYAK

Getting around

London City 13.5 km
London Heathrow 26.6 km
Crystal Palace, Greater London 0.9 km
Sydenham Hill, Greater London 1 km

Nearby hotels

Closest

8.7 Excellent (483 reviews)
2.56 km
₹ 5,998+

Cheapest

8.7 Excellent (483 reviews)
2.56 km
₹ 5,998+

Most recommended

8.7 Excellent (483 reviews)
2.56 km
₹ 5,998+