Excellent
8.0
Pros:
Very clean, stuff is friendly and English speaking. Good breakfast.
Cons:
Very slipping shower. mMy daughter felt inside and got hematoma. We did not goes to make a probs but t you should make antislipping stripes in showers
Excellent
9.0
Pros:
convenient, good food and kind staff
Cons:
nothing
Excellent
9.0
Pros:
location,service although the frontdesk staff was much too busy
Cons:
publuc space computer and printer didn’t work properly and check in was very difficult
Excellent
8.0
Pros:
Very early morning buffet breakfast and check-out allowing us to eat and still catch our 7:00AM flight.
Cons:
A/C and room venting was loaded with Air Freshener which made our stay uncomfortable because of perfume allergies
Excellent
9.6
Nice option 5 min walk from the airport. We had an early morning flight and spent the night here. Hotel is clean and beds were comfortable. Did not get a chance to use/try any other facilities.
Mediocre
3.0
The spa facilities are good, breakfast is excellent! The room was fine. It is possible to make a hot drink, etc. The reception staff, can be replaced with holograms .... I arrived two hours before check-in, the room was ready - but to receive it they asked for an extra 40 €. Respects the procedures of the place and of course I did not accept and went for a walk in the city and came back later.
Excellent
9.0
Pros:
Very close to the airport - 5 minutes walk Nice lobby comfort room
Cons:
bathroom and toilet is a bit worn out. Need renovation.
Excellent
10.0
Pros:
The service, the bar, the restaurant were excellent. It was right across the street from the airport and there was a shuttle every 15 minutes. The room was well appointed. Overall best airport hotel experience I have had.
Cons:
The bathroom is open to the bedroom and the pillows were not the best.
Excellent
8.0
Pros:
The breakfast was very good
Cons:
With the hard surface floors it sounded like the neighbors were in our room.
Excellent
8.0
Convenient to airport, though make sure you know how to pickup the hotel shuttle as Uber and Taxi drivers don't want to drive you as it is so close. Restaurant was surprisingly good for dinner. Breakfast buffet was so so.
Excellent
10.0
Pros:
Walk to airport. Wonderful breakfast.
Cons:
Dinner in the restaurant was a little pricey and there were no alternatives within walking distance.
Okay
4.0
Disabled? Don’t go there. I felt nothing short of ridiculed that I might struggle walking w heavy luggage w my child from the airport when I requested a shuttle, free shuttle and accessibility being the only reason I booked there. They responded by email the day after checkout with empty information. At the desk, woman who checked me in was nothing short of caustic. Really unpleasant! We were tired but not in a bad mood initially when we entered the hotel. No I couldn’t get free shuttle service for our 5:30am flight. She handed my daughter cookies and I asked if sin gluten/gluten free/ without wheat and was told they were gluten free. They had wheat. More wheat cookies in room. My daughter is very allergic. We decided to stay in rather than spend our last night out at dinner in the city and relax in the pool. Or so we thought. At 7pm we spent 30 or 40 minutes attempting to order room service at restaurant/bar so they got the order right and we could get changed and use spa after dinner. Called after waiting an additional hour for food and they said they’d send it right up. Sent the wrong dish for my daughter. Too late by then to use spa. Up all night with noise of sirens at airport. Awful experience. The spa looked nice. Too bad we couldn’t use it. Wish we’d slept in airport. Still angry. They asked me if everything was ok at checkout, I said no, explained. The clerk went back to presumably ask his boss how to deal w it but came back and said sorry to hear that. Ruined our last day of vacation. Awful.
Excellent
10.0
I enjoyed my stay. Location is great. I walked from the airport. Took a shuttle in the morning. Leaves every 20 minutes. Room was great, spacious and clean. Restaurant is good. BreaKfast is average with a buffet. Since it is included it was sufficient. Only complained I have, there was no hot water. Just a bit warmish. More cold then warm. But things can happen.
Excellent
8.0
Pros:
1. Its location within walking distance to terminal 1 and the subway to Lisbon. 2. The comfort of its beds. 3. The variety and quality of the food and beverage offered at the free breakfast. 4.The hotel's soundproofing. 5. The excellent free shuttle.
Cons:
1. The toilet and shower not being in an enclosed bathroom thus a lack of privacy. 2. The room's dim lighting. 3. Our inability to control the room's heat level.
Excellent
9.6
Very good location, storoom luggage after check out for free, very clean room, very rich breckfast
Excellent
8.0
Check-in was rough. The first room was situated over the freeway. The second room, wasn't cleaned. Bed slept in and bathroom not clean. They upgrade me to a suite which was lovely. I went down to the bar, and there was a great selection of food and drinks, reasonably priced for an airport hotel. Breakfast had an amazing selection, and the free shuttle was easy and prompt. You don't really need the shuttle as the hotel is 50 m from the airport. I will give it a second try next time in Lisbon.
Excellent
8.0
Pros:
Very easy access to airport so good location marks for that. Unless you have huge luggage, would recommend the 3 minute walk rather than waiting for the shuttle, even at 4AM. Buffet breakfast was good. Good sound insulation generally.
Cons:
It's located at the corner of a freeway and main airport access road so a little noisy if window is open, but otherwise sound insulation was quite good. We maybe received a more noisy room in the hotel (2nd fl, SE corner) so try for a room on NW side.
Excellent
9.6
Great Hotel, right next to the airport, free shuttle to and from the airport, with a eat in bar and a restaurant. Very convenient if you’re taken an early flight.
Good
6.0
Toilet and bathroom don't jave privacy. Cannot check in before 12 pm so of you arrive at 7am you must wait. One of The elevator doesn't work
Okay
4.0
Pros:
The hotel was clean and location (steps away from the airport) was convenient
Cons:
Staff was standoff-Ish, bar full of rowdy travelers late at night trying to get me to drink, and the room smelled SO STRONGLY of this musky air freshener covering cigarette smoke
Excellent
10.0
Close to airport,clean,good breakfast
Excellent
10.0
Pros:
This is THE BEST hotel located right next to the airport (a 5 minute walk with no luggage, 5 minute Shuttle ride if you do). My favorite location to fly and stay in & out of Lisbon airport. The Metro station is in the airport complex.Great breakfast too
Cons:
Sometimes the AC didn¿t cool as much as we would like. Thankfully we¿re able to open the window for air circulation. The fans on HIGH don¿t seem to blow any better than low.
Excellent
10.0
Staff was so helpful with directions and printing out Covid results. Having the train station right there was a plus !!
Excellent
9.2
With the changes and uncertainties in travel these days, being a short walk from the terminal was crucial. The staff was also wonderful. But they’re not fully up to speed. My taxi driver didn’t know where they were and I had to walk 15 minutes with my bags. The wifi didn’t work in my original room and they had to switch me. But those are the only glitches. I’d eagerly stay there again.
Excellent
10.0
Pros:
locaton to airport (walked)
Excellent
10.0
Pros:
The staff!!
Cons:
No
Excellent
10.0
Pros:
Very freindly and helpful staff, great food and great facilities! Indoor and outdoor pool, spa, and fitness center. Wish I was staying longer but was only in transit for less than a day!
Excellent
10.0
Great breakfast, bar food is good and rooms are comfortable and curtains DARK for jet lagged travelers
Excellent
10.0
We flew for 24 hours from SFO to LIS and only had to walk five minutes to a super comfortable, perfectly restful room. We also ate at the bar and the food was great and very affordable for an airport hotel. Strongly recommend!
Excellent
10.0
Pros:
clean and near the airport
Cons:
no
Poor
1.0
Cons:
A booking was made online and the occupant received a confirmation number via email. When he arrived at the hotel, they told him he could not use the online booking because he did not have a booking number, and he was forced to pay for an additional room
Excellent
9.7
Pros:
The location is fantastic. We walked safely to the airport at 3 am, well lit walkways.
Cons:
For an airport hotel in Europe, there was little to improve on.... as expected the rooms were small, and not perfectly well lit, but overall a fine place to stay near the airport.
Poor
1.0
Pros:
Nothing.
Cons:
location. location. location. bar. room. amenities. restaurant. decor. atmosphere.
Okay
5.0
Pros:
Walking distance to the airport and subway. It is also a somewhat modern design.
Cons:
The toilet in our room, had not been totally cleaned. The toilet bowl smelled of urine. You had to buy a shower cap, to use the indoor pool. This is the first time, I see this.
Good
6.0
Pros:
Location
Cons:
I did not like how there is only a drape between the bathroom and the bedroom. No privacy at all. Also I made one phone call for a minute and the hotel charged 20 euro
Okay
4.0
Pros:
Close to the airport.
Cons:
no coffee for the in-room machine dinner was cold breakfast buffet was all cold except for the hot milk
Poor
1.0
Pros:
The hostess at the restaurant she was very nice the time man who tested was rude. The overall hotel was clean and bright and pleasant. And again the hostess was fabulous
Cons:
IT took 45 minutes for the shuttle and there was a family with small children when we tried calling the hotel we were hung up on repeatedly
Poor
1.0
Pros:
Easy walk to airport
Cons:
We booked due to all the amenities. However, both the indoor and outdoor pools were closed as was the hot tub. It was 100% the reason we selected this hotel. Utterly disappointed.
Poor
1.0
Pros:
Location - close walking distance to airport.
Cons:
Extremely overpriced. Rooms were dark and/or facing the highway or gas station. Wanted to transfer to the cheaper hotel next door (same owner) and they would not allow it.
Excellent
8.0
Pros:
great breakfast buffet selection. short walk to airport but if you have a lot of bags a free shuttle is available
Poor
1.0
Pros:
It was right next to airport
Cons:
Customer service was the worst I had ever experienced in a hotel. The man who drives the van to get u from the airport was rudest person ever. He was too busy engaged in conversation with another employee to even help me. The this hotel was horrible
Okay
5.0
Pros:
Proximity to the airport.
Cons:
Stayed at this hotel because I was catching a flight back to the states the next morning. Since none of the staff bothered to mention that Portugal was Springing Forward at midnight, we missed our flight. Cost me an extra $1200 to get home.
Good
7.0
Pros:
Convenience
Cons:
Small room. Little light
Excellent
9.3
staff were very helpful and accommodating when travelling with a baby. Very convenient airport location, short walking distance.
Good
6.2
Pros:
Clean rooms; nice staff
Cons:
Shuttles to airport don't run 24/7; restaurant inside the hotel was expensive and food did not taste good
Excellent
10.0
Pros:
Next to airport for layover.