2.0
The rental agency refused to honor the reservation price. My wife was offered a pickup truck at 60% premium to our original booking for a compact car. Only under the threat of cancellation did the provider magically "discover" a compact SUV that suddenly become available for a smaller premium. We elected to cancel anyhow and were met with a hostile response. Avoid Hertz in Kelowna!Reviewed 7 Jun 2023
review from![kayak]()
10.0
Good service, would use again. Signage to return area could be more visible.Reviewed 13 May 2023
review from![cheapflights]()
10.0
Everything was smooth. Thanks a lot. Made travelling in Kelowna very easy.😊Reviewed 17 Apr 2023
review from![kayak]()
10.0
The guys were great from beginning to end can’t praise them enoughReviewed 7 Apr 2023
review from![kayak]()
6.0
Pickup instructions were completely wrong, causing us to be 30 mins later then what we should’ve been. Thankfully we weren’t in a rush to get anywhere, but it was super inconvenient.Reviewed 28 Mar 2023
review from![kayak]()
10.0
Good staff Car Very cleanReviewed 20 Mar 2023
review from![kayak]()
2.0
Booked it and they called just before coming that they do not have any carsReviewed 8 Feb 2023
review from![kayak]()
10.0
I cannot think of anything that could be better. The company was true to it’s word. As a seldom user of car rentals I am always suspicious of their business ethics, (ie charging for damage to the car that I am not responsible for). I have experienced this in the past with two separate car rental companies. Bravo Hertz, easy pick up/drop off, reasonable rate and friendly staff.Reviewed 30 Jan 2023
review from![kayak]()
8.0
At time of booking it was not clear that I was not getting insurance directly with Hertz. At pick up, they tried to upsell me on the insurance again, even tough I had paid for it. They had no records of the insurance being paid. Also, not impressed that there is a surcharge on winter tires in WINTER in CANADA. Winter tires are required to drive over mountain passes, so in my opinion it seems like a money grab that is not disclosed up front. Doing the minimum legal requirement just looks bad in my opinion.Reviewed 19 Jan 2023
review from![kayak]()
10.0
We had a great clean car and had full value for the priceReviewed 19 Jan 2023
review from![cheapflights]()
2.0
I seriously can’t believe that Hertz charges on top of the rental price a $13 per day charge for the driver. Like what? The car was provided parked in a snow bank with 6 inches of frozen snow and rain on top of it and came with a broken scraper and poor tires. (Well worn). Customer service upon return of the car had nothing to say about the poor service. Apparently that is their standard! Will never rent from Hertz again and will be happy to tell everyone I o ow to go elsewhere!Reviewed 3 Jan 2023
review from![kayak]()
10.0
Appreciated the excellent service by the staff at Hertz Kelowna Airport!Reviewed 15 Oct 2022
review from![kayak]()