Traveller reviews
Overall rating
7.3
Good
Based on 196 reviews
Boarding
7.5
Comfort
7.3
Crew
8.3
Entertainment
6.7
Food
7.0
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Fiji Airways information
| IATA code | FJ |
|---|---|
| Routes | 78 |
| Top route | Auckland Intl to Nadi |
| Airports served | 33 |
| Top airport | Nadi |
Fiji Airways traveller reviews
Pros
""On time, nice crew, clean aircraft""
(in 25 reviews)
"More leg room and comfortable seats"
(in 4 reviews)
""Helpful crew, good food, professional.""
(in 26 reviews)
Cons
"The seats are very uncomfortable."
(in 4 reviews)
"The entertainment options were really limited."
(in 9 reviews)
"Horrible service bad food no class"
(in 2 reviews)
Recent reviews
Traveller rating
211
110
69
49
2
Find reviews that mention:
food service
international flight
food was good
crew was great
checked bag
friendly staff
entertainment options
leg room
required us
middle seats
even eat
one came
seats are uncomfortable
allow one
seats were not comfortable
bad food
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10.0
Flight would have been more comfortable but it was very cold in the plane. Also food was average but airline food isn’t usually very good.
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10.0
Need to up great head phones
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10.0
Comfortable flight
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6.0
Seat comfort , crew service could be better
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6.0
Seat comfort , crew service need to improve
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8.0
Everything was pretty good except the food could've been better.
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10.0
better headsets with noise cancelling option.
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10.0
More variety in movie choices
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8.0
The crew was great. We got food and I wasn't expecting that and it was OK. The flight was pretty smooth.
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2.0
The flight was moved up 30 minutes and 1. I was never told and 2. It meant I had to get through customs and get my bag in 30 mins. I managed to get there 45 mins before the flight but they couldn’t ticket me and said the flight was completely booked. I then had to spend an extra 9 hours in the airport to take a later flight. For partner airlines, this should NEVER happen.
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10.0
check-in at sydney was a bit disorganized. one well-dressed woman appeared to be in charge, staring at others who were not ready and checking in passengers. one person at business class check-in, was sarcastic and only mentioned the gate assignment, no bother to mention the lounge access etc... the crew on board was stellar. so polite, helpful and respectful. the meals were great, endless beverages, and the a350 is spectacular with the seat/bed, amenity kit, television, bedding, headphones. first time flying fiji airways- honolulu- fiji-sydney, and sydney-fiji-los angeles, all in business class. their fares are much more affordable than other carriers. hopefully, one day, they will use a widebody aircraft from honolulu- fiji, since it is a nearly 7-hour flight and the 737-max 8, although comfortable, would be better with a widebody plane.
review from
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2.0
The canceled the flight without notifying me in any way. Even the day before the flight I got an email notifying me of the still old (and no longer accurate) flight itinerary. When I arrived in Auckland to find out I no longer had a flight out of there, I felt stranded. I was told normally they would offer standby for the next flight (which would’ve been fine!) but they didn’t have any to Dunedin that day. I had to buy another $325 flight though another airline day of that they did not cover. Would not recommend. .
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8.0
We waited outside at Honolulu airport. There's no restaurant or vending machines. Once you boarded, everything was closed inside the airport. So make sure to eat before coming.
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10.0
Fabulous airline e and great lounge!
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10.0
Excellent service all staff where very friendly patient and efficient solved a boarding problem for me due to me not being able to access the visa portal for the USA.
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2.0
I never went and I’ve tried calling to cancel the flight see if I can postpone for another date but every time they’ll transfer me to another personal.
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8.0
The Bula experience
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8.0
The Plane is spectacular. Immaculately clean like showroom clean. Beautiful interior etc etc. However it took 45 minutes for the first drink to come out and nearly two hours for dinner to be served. On a flight that took off at 10.45 that is not fun. I actually fell asleep eating my main course. The food is just OK. Really needs work. Drinks where tiny pours so constantly needing filling up. The new where very very sweet people but there was this air of confusion about them. As if it was their first flight. It didn't install confidence in me if there was an emergency. I actually flew on to Sydney with the airline on the same plane and the crew where totally all over it!! Super on the ball, so I may have just got an inexperienced crew?
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7.6
Pros: Nice crew, clean aircraft, on time departure.
Cons: Entertainment system.review from
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7.2
Pros: On time, nice crew, clean aircraft.
Cons: Check-in agt at bag drop was a sour puss. She could've been a bit nicer.review from
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6.6
Pros: Crews were wonderful. Seat space could be better.
Cons: Leaving on time could be better.review from
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9.6
Pros: A plane I could sleep on...very comfortable!
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10.0
Pros: Great crew!
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10.0
Cons: Enjoyed it very much. Great crew and clean plane!!
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7.3
Pros: Friendly attendants; a lot of service available.
Cons: Movie selection was minimal and mostly outdated; food was small portions and less than interesting choices.review from
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9.3
Pros: Crew was so helpful
Cons: Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvementreview from
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8.6
Pros: The crew was amazing, and the bula plus seats are worth the money.
Cons: The entertainment on board is very dated and doesn’t have that much to choose from.review from
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5.0
Cons: Older plane with very small and uncomfortable seats. Staff wasn’t nearly as attentive as in previous flights. Several mechanical glitches with the plane itself and with the food service
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7.6
Pros: Plane was nice, seats were very comfortable and staff were very friendly and attentive.
Cons: Boarding was chaoticreview from
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3.6
Pros: Nothing
Cons: Seats are uncomfortable. Service was not very kind on either of our Fiji air flights. I honestly will avoid flying with Fiji air in the future—much better airlines to choose from.review from
Fiji Airways FAQs
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Flight status
Fiji Airways route map
Top airports served by Fiji Airways
- Nadi Airport (NAN)
- Suva Nausori Airport (SUV)
- Labasa Airport (LBS)
- Savusavu Airport (SVU)
- Taveuni Island Matei Airport (TVU)
- Sydney Kingsford Smith Airport (SYD)
- Auckland Intl Airport (AKL)
- Melbourne Airport (MEL)
- Apia Faleolo Airport (APW)
- Los Angeles Airport (LAX)
- Brisbane Airport (BNE)
- Nuku‘alofa Fua'Amotu Intl Airport (TBU)
- Kadavu Island Kandavu Airport (KDV)
- Port Vila Bauerfield Airport (VLI)
- San Francisco Airport (SFO)
Fiji Airways contact information
- FJ IATA code
- +679 672 0888 Call
- fijiairways.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.