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2 locations in East Austin
Filters
Reviews
10.0 Wonderful
Jan 2024
10.0 Wonderful
Sep 2022
2.0 Poor
May 2021
Cons:
Had to call 18 times for them to even answer the phone.10.0 Wonderful
Feb 2020
Pros:
Friendly staff and easy8.8 Very Good
Feb 2020
Cons:
Well, I like a clean vacuumed vehicle especially in the inside. My trunk was dirty, the back seats needed wiping down and someone should check that. Other than that, everything else was excellent. Thank you Shelly for your help with my needs.10.0 Wonderful
Oct 2019
Cons:
Easiest car rental experience I’ve ever had.One location in East Austin
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Reviews
2.0 Poor
Apr 2024
2.0 Poor
Nov 2021
2.0 Poor
Nov 2021
2.0 Poor
May 2021
Cons:
I booked and got a confirmation number, what car I was getting (or something similar if they were out), a time for pick up, etc. When I get there they say they have no cars for me. Why allow me to book and say they'll have a car for me when they didn't. I stopped searching for a car because I was told I would have one. If they simple didn't allow me to book or told me there was no available, I would have help looking. It's a poor system and the people helping me just told me a script when it was their fault for booking me.2.0 Poor
Mar 2021
Pros:
Nothing!Cons:
The site let me book even though they had nothing available at time of pickup!!!!2.0 Poor
Feb 2021
Pros:
Staff was friendly.Cons:
Car smelled horrible and had trash under the seat. Drop off location address sent to my email was closed so we had to drive around looking for the drop off.3 locations in East Austin
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Reviews
9.6 Wonderful
Sep 2019
Pros:
The staff at both ends was great. Friendly, pleasant, very helpful. We had a bit of a problem locating Enterprise at the Dallas Love Airport because we hadn't driven far enough for car rental return.Cons:
We had no complaints. It was a good experience.2.0 Poor
Nov 2018
Cons:
When they checking they demanded for my passport since i do not have a US driving license, If this is a mandatory requirement, mention it somewhere ! while checking out, they said they would send me the invoice. i have not got it yet.2.0 Poor
Mar 2017
Pros:
They told me they didn't have a car for me when I showed up to pick it up at 2:15pm on Sunday. Told me they may not be able to get me a car by the time they closed (3pm on Sunday), because they ran out of cars as a result of people not returning them when they were supposed to.. They told me to call another location in the city to see if they had one. I asked them to do this for me, and they wouldn't. When I did, the other city location did not have cars to rent either. There were 10 other people experiencing the same problem. At 3pm, they told us all to get into one of their vans and that they would transport us 30 minutes away to another location that had cars. When I got there, they provided me with a Hyundai Veloster, which is a compact car even though my reservation had it confirmed with an intermediate car. Moreover, this car was very dangerous to drive as a result of its extremely limited visibility in the rear and the sides. Not only did I had to drive my car 30 minutes out of the way as a result of this inconvenience, but I also used my gas to do so. Never had an experience like this before and I have been renting cars for more than 35 years. Very unprofessional.6.4 Okay
Jan 2017
Cons:
Car was in poor condition. Multiple windshield dings, dents, and the bumbper was not attached completely!10.0 Wonderful
Dec 2016
Pros:
Easy pick up, cheap upgrade and easy drop off. Couldn't ask for more.7.6 Good
Oct 2016
Pros:
Waited an hour for vehicle to show up. Finally given a smaller car with a slight reduction in the price.Cons:
Staff was friendly and apologized for delay.2 locations in East Austin
Filters
Reviews
10.0 Wonderful
Apr 2020
Pros:
Shelia was very nice, made it very quick and easy!Cons:
Nothing! Great customer service, great car, easy process, great price!10.0 Wonderful
May 2018
Pros:
Reasonable price for drop off at different location. No charge for 2nd driver ( spouse)7.2 Good
Mar 2018
Pros:
Good location, good service.Cons:
Dropoff location did not have a key-drop. This led to an unnecessary trip the next morning to drop off the car.2.0 Poor
Dec 2017
Cons:
My reservation was not created or not on record when I arrived in Austin. Luckily the people at Avis were able to help me out but I need to be contacted by your customer service to resolve any charges made to my CC.9.2 Wonderful
Nov 2017
Pros:
Staff were super-friendly6.0 Okay
Jan 2017
Cons:
Could not get a hold of customer service!One location in East Austin
One location in East Austin
Yes. Based on our information, FOX in Chestnut is the cheapest car hire location in Austin. It is located at 3819 Presidential Boulevard.
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