Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pick-up truck |
3.6
Mediocre
109 reviewsCleanliness
3.9
Comfort
4.2
Pick-up/Drop-off
3.4
Value for money
3.6
3 locations in Crestview
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Reviews
2.0 Mediocre
Dec 2021
2.0 Mediocre
Nov 2021
10.0 Excellent
Jul 2021
2.0 Mediocre
May 2021
Cons:
This location was horrible. The customer service was the worst. The "manager" didn't even answer the phone in a professional manner and it just got worse front there. He was rude and very very unhelpful. They charged our card with extra days because they didn't show up to cancel out the contract. There is no way to contact corporate, if there were they would hear a whole lot from me. Horrible...I will never rent from Hertz again!10.0 Excellent
May 2021
Pros:
How well and easy everything went.Cons:
More lively employee? At drop off he seemed kind of dead. Nice guy though, but could do better as far as customer support.4.0 Okay
May 2021
Cons:
All you had was a huge van which was too big for me to feel comfortable driving6.3
Good
32 reviewsCleanliness
6.0
Comfort
6.3
Pick-up/Drop-off
6.0
Value for money
6.6
4 locations in Crestview
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10.0 Excellent
May 2021
Pros:
Customer serviceCons:
Have more car options2.0 Mediocre
May 2021
Pros:
did not pick up car at all.Cons:
it didn't happen.2.0 Mediocre
Apr 2021
Pros:
I believe it's a product of the pandemic, but they cancelled my reservation when I got off the airplane. They didn't have a car. There is a Seinfeld episode that immediately came to mind. Seems like car rental agencies sold off quite a bit of their fleets during the pandemic. I ended up taking a Lyft to a local Uhaul and renting a pickup truck from there. So... a little hard to write a review.Cons:
Better, earlier communication that there could be trouble. I've since learned that car agencies running out of cars has common as we come out of the pandemic. Even with 24 hours heads up I could have done something better to solve this.10.0 Excellent
Aug 2020
Pros:
Pick-up and drop off was a breeze. I loved the car.Cons:
Nothing that I can think of at the moment.10.0 Excellent
Oct 2019
Pros:
The rental service was excellent, but the previous page of the survey does not work.10.0 Excellent
Jul 2019
Pros:
YesCons:
Nothing5.5
Okay
12 reviewsCleanliness
5.6
Comfort
6.3
Pick-up/Drop-off
5.3
Value for money
5.3
5 locations in Crestview
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2.0 Mediocre
Apr 2021
Pros:
Rental companies were not honoring third party reservations and prices. Kayak allowed me to book a car only to have the rental car reach out to me to say they have no availabilities.Cons:
Know what your partners have in stock.10.0 Excellent
Oct 2020
Pros:
Staff was amazing during pick up and drop off. The car we rented was perfect no issues -excellent service provided.Cons:
Great job especially during this time.5.2 Okay
Sep 2020
Pros:
N/ACons:
If I reserve a sub-compact or economy car, then that is what I want and expect --- and not to to be 'up-sized' to a bigger car - regardless of rate. Valuable vacation time was wasted on this issue. Honor the reservation !10.0 Excellent
Aug 2019
Pros:
staff was very friendly and helpfulCons:
clearer information about dropping off after hours10.0 Excellent
Feb 2017
Pros:
Ben at Enterprise gave me a free upgrade and made my trip that much better. Also the check in and drop off process was so easyCons:
N/a10.0 Excellent
Oct 2016
Pros:
Extremely friendly staff! Car was brand new and worked great for my needs!5.0
Okay
29 reviewsCleanliness
5.3
Comfort
5.1
Pick-up/Drop-off
6.3
Value for money
4.1
4 locations in Crestview
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6.0 Good
May 2021
Pros:
Got a pickup truck since they ran out of sedansCons:
Estimated total. Total everywhere on kayak for $387 when I left it was $410. A surprise $23 fee out of no where and Avis wouldn’t change it for the total I quoted6.0 Good
May 2021
Pros:
Staff was wonderful.Cons:
Car was filthy on the inside when I picked it up, I informed the employee. Also I was at the gas station for 20 minutes and couldn’t figure out how to open the gas cap, very frustrating and more expensive then needed2.0 Mediocre
May 2021
Cons:
Ordered the car and THEY TOOK my money, but when I showed up they said I didn’t have a car or that my name was even on the reserved list. Wouldn’t recommend to anyone.8.0 Excellent
Apr 2021
Pros:
yesCons:
doing more to ensure vehicles are available in the city4.0 Okay
Jan 2021
Cons:
They tried to give me a much smaller car than reserved. I canceled the rental.2.0 Mediocre
May 2019
Pros:
N/ACons:
Be clear on the pickup location. I selected Airport Blvd and the pickup was downtown and not the Airport. Could not use the reservation and had to pay for the third party insurance.Priceless
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Crestview