Pros: Easy and nice service at pick up and drop off. Good price of rental.
Cons: The acceleration capacity of the car was rather low and the gas tank as well. Otherwise a good car.
22 Sep 2017
Terrible customer service
Pros: John at the Austin Oak Hill location was very friendly and helpful.
Cons: Everyone I encountered at the Austin airport Hertz rental counter were rude and unhelpful. No luck with customer service over the phone either. I flew into Austin on business and needed a car to drive 2 hours away, only to be told I wouldnt be able to rent a car by multiple people who seemingly hate their jobs. I've never been treated so badly by any service company.
That all changed when I arrived at the Austin Oak Hill branch where John was extremely friendly and helpful. I was able to rent a car and finally be on my way.
I will never rent with Hertz again, and neither should you.
22 Sep 2017
Cons: When I arrived at Hertz, they said they did not have any record of my reservation!? However my credit card was charged the full amount ! They said to call Kayak. I did. Kayak doesn't have customer service reps that work weekends!?!? will never use Kayak again.
22 Sep 2017
Misleading and hidden costs.
Cons: When I arrived at the Austin airport Hertz counter and was told I needed to take a taxi to an off lot pickup and return that cost me $35 each way, or a $34 "drop off" charge I was livid. This is as close as you can get to fraudulent marketing. Never again will I book a car through KAYAK.
11 Feb 2017
Cons: I booked to pick up in Austin and when I arrived at he airport they said it was a reservation for the downtown location. Why would the default Austin location not be the airport? Perhaps you should put a warning so it's more clear.
24 Feb 2017
Pros: Got a car I ordered, a compact.
Cons: I flew into Austin and found out car was across town. Be careful to double check location. Still had to pay for first day rental even though i could not pick up ultil the next day, as they were closed when i landed. Had to take taxis which added significantly to my total bill. Had to pay extra fee to return to airport. Car was pretty well beat up but got the job done for the rest of the trip.
7 Mar 2017
Cons: My credit card was charged but no reservation was under my name when I got to the airport.
7 Mar 2017
Pros: Customer service was great. They went above and beyond!!!
10 Mar 2017
Cons: When I made the reservation it said that the Hertz location was at the airport in Austin. But when I got there, it said the location was mies away and it wouldn't rent me the car at the rate that was advertised. I didn't end up renting a car.
28 Mar 2017
Resist the up sell
Pros: I liked driving the car. It was small and clean and in good condition.
Cons: The agent tried hard to up sell me to a larger car. I declined and was glad I did. The small car was perfect.
Pros: Car was clean and ready to go when we arrived.
Cons: There were many dings on the car that I had to note before accepting it and then I had to track an employee down to note all damage to vehicle prior to driving away with it.
27 Oct 2015
Horrible roadside assistance! Avoid Payless
Pros: Car in good working order, comfortable and well maintained
Cons: Worst experience dealing with roadside assistance. I damaged the car hitting something in the road. 100% my fault. Called at 8pm to arrange a tow truck to swap out cars. 9:30am THE NEXT MORNING the facility finally got the car in and wanted to send me another car. Useless telephone support: Unable to get a hold of the branch. Was passed back and forth with nothing getting done.
My $150 "PayLess" rental car cost me over $300 because of taxis I had to pay for because the car swap they promised me never happened.
Avoid this company!!!!!
22 Nov 2015
Pros: Long line at pick-up, couldn't hear the clerk and thus got charged an extra $30 for roadside assistance (which I already have through AAA).
Cons: 1) The staff person at the counter repeatedly tried to bait-and-switch me from a car to an SUV at 50% greater cost. She would not give up, saying that they were short of the cars, but had plenty of the SUVs. In fact there were numerous identical cars (down to the color) in the lot.
2) The scratch and dent form was not filled out. The Payless attendant refused to fill it out, and told me to have the exit attendant fill it out. The exit attendant was bemused when I told him what the Payless attendant told me to do. He did so with some bewildered cheer.
3) Both the counter and the lot were located at the furthest and most inconvenient locations among the rental agencies.
4) I was promised a Ford Focus with the reservation, but was given a Chevy Impala.
5) The staff were generally colorless and indifferent -- except for the initial agent who was more simply antagonizing.
18 Dec 2015
Pros: Very Good car for the rental rate
Cons: Messed up paperwork @ outset causing delay from garage.
30 Dec 2015
Cons: When we arrived at the airport, they were closed, that was about 1900.
I will never consider using Payless again, and I will make sure everyone in the military is aware of their service (or lack there of).
30 Jan 2016
Pros: No issues, fast friendly service. I was pleasantly surprised..
1 Feb 2016
Pros: Nice service. Processed through three people in line very quickly. Car was in decent shape.
17 Feb 2016
Pros: Price, car worked really well for needs, great service.
Cons: Marking up existing damage to the car with a highlighter and then giving me a copy without the markup for me to verify with the car. Seems like a recipe for insurance/damage fraud although I did not seem to have any problems.
Pros: This was the only rental co. that still had cars available in AUS, and there was no drop off fee for returning in SAT
Cons: The signs in AUS direct you to the third deck in the parking garage( a long walk) and then a short, dour woman informed me that I had to go back to the rental counter, complete the contract, and return for my car. Every other customer (3 that I saw) did the same thing. Very annoying!
Trying to find the car return in SAT was another ordeal. They are WAY off airport and the signs are hard to follow.
10 Nov 2015
Too much pressure to purchase upgrades
Pros: Car worked
Cons: WAY too much pressure to purchase upgrades.
11 Jan 2016
Pros: Everything was reserved and in the system. The rental car facility in the airport at Austin was great, easy in and out.
5 Feb 2016
Get the toll road package
Cons: Be sure to get the toll raod package in Austin.
Hard to get around without it and Advantage says they will charge $25 per toll violation plus toll.
29 Feb 2016
Pros: It was a smooth experience from pick up to drop off of my one-way rental.
Cons: My experience would be 5-star if not for the dirty child seats on offer. I ended up using my own child seat.
23 Mar 2017
Cons: Inconvenient pickup location
21 Apr 2017
Worst rental car I have ever rented.
Pros: Not much at all.
Cons: The van had damage of some kind on all sides. It was dirty on the exterior. The interior had stains and food was located inside.
14 Oct 2015
Pros: Girl at front desk was professional and pleasant
Cons: Overall had a pleasant experience, so no negative remarks
23 Oct 2015
Clean, easy option
Pros: Location was with everyone else and not off site
People working with the cars were pleasant and easy-going
Car was like new
Cons: Pressure sales on extra insurance, gas, tolls. Maybe it's required but I felt that "no" wasn't quite sufficient.
Cons: Would not accept debit card or cash, only credit cards. I had no idea of about this until i went to pick the truck up. I rented a truck from avis instead and had a great experience.
5 Jan 2017
Great service NO hidden fees!!
Pros: I loved the service, really friendly.
they let me choose the car on the fly.
no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
31 Dec 2015
Easy rental, great customer service
Pros: I like that Alamo does not hassle me about insurance and upgrades. I've been harassed and insulted by other car rental companies at Austin-Bergstrom about upgrades, so it's really nice that when I say "no thank you", the person at the Alamo counter says "no problem!", and that's the end of it and I'm on my way with the car. This fact alone keeps me going back to Alamo.
The car itself was in great condition and I had no problems with it.
17 Jan 2016
Pros: Very quick and efficient.
28 Jan 2016
Pros: The lady who helped me pick up the car and modify the rental agreement at the ALAMO counter was incredibly helpful and kind.
The car was generally clean but there was some nasty stuff down under the seats.
30 Jan 2016
Car not ready to rent
Cons: Car had a low tire, i had to put air in. No washer fluid, very scary. Smelled in cabin. Less then half a tank of fuel on pick up.
27 Feb 2016
Pros: Ease of pickup and drop-off; excellent price for a one-way rental.
28 Feb 2016
Pros: Car was a delight. Clean, spacious and excellent physical condition. I would certainly run from Alamo again. Great value.
28 Feb 2016
Pros: Staff very helpful and responsive. Short wait time. No hassles.
29 Mar 2016
Pros: The car was clean. The check-in and check-out were very simple quick.
Cons: The way the driver's seat was configured, I had to sit too low and there was no apparent way to adjust the seat height.
Pros: Easy pick up, cheap upgrade and easy drop off. Couldn't ask for more.
21 Feb 2017
Pros: Ben at Enterprise gave me a free upgrade and made my trip that much better. Also the check in and drop off process was so easy
29 Mar 2017
Horrible experience in picking up my car from Ente
Pros: They told me they didn't have a car for me when I showed up to pick it up at 2:15pm on Sunday. Told me they may not be able to get me a car by the time they closed (3pm on Sunday), because they ran out of cars as a result of people not returning them when they were supposed to.. They told me to call another location in the city to see if they had one. I asked them to do this for me, and they wouldn't. When I did, the other city location did not have cars to rent either. There were 10 other people experiencing the same problem. At 3pm, they told us all to get into one of their vans and that they would transport us 30 minutes away to another location that had cars. When I got there, they provided me with a Hyundai Veloster, which is a compact car even though my reservation had it confirmed with an intermediate car. Moreover, this car was very dangerous to drive as a result of its extremely limited visibility in the rear and the sides. Not only did I had to drive my car 30 minutes out of the way as a result of this inconvenience, but I also used my gas to do so. Never had an experience like this before and I have been renting cars for more than 35 years. Very unprofessional.
17 Oct 2016
Pros: Nice folks working there..
Cons: I had to wait 15 min to get my reserved class of car because it was being used to pick up someone else... Seemed like suboptimal timing.
26 Oct 2016
Pros: Waited an hour for vehicle to show up. Finally given a smaller car with a slight reduction in the price.
Cons: Staff was friendly and apologized for delay.
16 Jan 2017
Not a good experience.
Cons: Car was in poor condition. Multiple windshield dings, dents, and the bumbper was not attached completely!
25 Oct 2016
They didn't have record of my reservation!!
Pros: I was stuck taking a $75 cab to and from my hotel because they weren't able to locate my reservation.
27 Mar 2017
Pros: Very easy to reserve the car using this search engine.
7 Apr 2017
Reliable, friendly and efficient!
Pros: Although I showed up a bit early to pick up the car, no problem.
Car clean and as advertised. Drop-off easy and quick although there were a lot of people.
Cons: I booked this rental for my client and they rejected him and made him book thru another company because his name wasn't on the credit card that was prepaid. Will never use them ever again.
6 Sep 2017
Excellent agent and service
Pros: Pick up at Austin was great very helpful. Helped thru pickling the car explaining to me the process for one way rental etc.
27 Aug 2016
Fuel penalty charge
Cons: Outrageous fuel charge for not being able to refilling the tank before drop off to catch a plane. 3× the cost of fuel.
30 Oct 2016
Cons: Reservation made for downtown - delayed pickup
Problem is on Kayak - but took long time to resolve
12 Feb 2017
Pros: i booked Austin airport, AUS, when i arrived my car was at a locale 30 miles away, i will never use your company again, i was forced to pay double price
26 Oct 2016
Ok but not great
Pros: Price and speed of service
Cons: Not the car i wanted but it was the only option
2 Nov 2016
Pros: car was not very clean-
rattle on the front underside of car-
annoying GPS thing (?) attached to windshield that blocked view
windshield water fluid needed filling at the time of pick-up
19 Oct 2015
Pros: Drop off was fast
Cons: Rental agent slow and very pushy with the insurance and fuel options
9 Nov 2015
Inefficient drop off process
Pros: The representatives checking me in to pick up the car were great. Friendly and professional staff.
Cons: To start with, I was given a small smart car that is not made for the rain. Unfortunately, whenever 18 wheelers passed me on the highway the car shook violently. The worst part is when I returned the car no attendant was there, so I filled out the slip as instructed with the date and time 11:06pm. A week later I checked my credit card and the charge was for two days instead of one. Even though there was no attendant, they claimed my car was turned in late at 4am. I was 30 minutes trying to resolve this. Unacceptable.
25 Nov 2015
Poor customer service
Pros: Budget is located on-airport in Austin. it's still a bit of a walk for sure but it beats a shuttle bus to a remote location
Cons: Counter agent was awful from the get-go. Not sure what was angering her in life but she made a point of taking it out on me. Four of us traveling for a funeral - I reserved a Ford Fusion sedan car or similar. No sedans left so she told me my "similar" options were a truck or mini van since they are" similar". I disagreed that a truck or cargo van aren't similar to a sedan car, which only turned her cold attitude into lousy. When I asked more info about the mini van it turns out to be a 12 passenger CARGO VAN. Not doubt in my mind whatsoever that she purposely misrepresented it as a "mini van" in the hopes I would just taken it and leave. I told her no on the truck or cargo van. So she said I could get a Ford Excursion SUV but she would NOT wave or reduce the $50 upgrade fee. It's evident that woman should not be in a customer-facing role. Not one ounce of politeness and she was manipulative. she could not have cared any less about making sure I was a satisfied customer.
Pros: The friendliness and repectful demeanour of all staff I had contact with as well as the pricing for the vehicle.
Cons: They didn't have the car I reserved. Instead of upgradi MG me they sold me an upgrade that did not meet my passenger's needs. Although they did givr me another car after I complained about the size, it ended up being a huge suv. After returning the car I was called about an owed balance. The agent calling had no informatuon as to why I owed but still tried to get my permission while unforming me I could call customer service if I had any questions about their blunder. After declining her request to charge me ahe had a manager call who did resolve the issue but has yet to send me an e receipt for the numerous chargea and refunds that she had explained to me during our call. It's been over 7 business days.
10 Feb 2017
Pros: Easy process and reasonable price.
13 Apr 2017
Excellent Rental And Service
Pros: I liked the personable service, and the beautiful new Camry we rented
Cons: That I wasn't informed about the additional 10$ per day for upgrading - fortunately the Manger was reasonable about my not having been told and took off the charage. If I'm paying more for the higher priced car, isn't that enough of a profit? That was the only thing that gave me pause -everything else was excellent
8 Jun 2017
Good and Cheap, but good luck reaching them on the phone!
Pros: Efficient store and a cheap rental.
Cons: Fuel reading was not correct on the contract and the company refused to make an adjustment unless I submitted a picture.
14 Aug 2017
Did not have the car reserved and pricing changed
Pros: Not much
Location was in the airport terminal so no bus was needed.
Cons: Did not have the Full Size SUV reserved
Did not discount the MiniVan offered as a replacement.
MiniVan was not clean. Found multiple empty water bottles under the seats.
Rental process long.
Did not have the same pricing for insurance once we settled on a replacement car.
22 Sep 2017
Pros: car was clean. Had satellite radio
Cons: VERY expensive. Lengthy check in process.
12 Jul 2016
They know how to TAKE the reservation, just can't
Cons: They didn't have the car I reserved, and the only option was a smaller one, which wouldn't work for my size party. Very frustrating and embarrassing. Fortunately, I went to Avis.
16 Jul 2016
Reserved car not available--offered other car for
Cons: Fox claimed Kayak over-booked.
16 Jul 2016
Pros: The car was nice, a good size and the drive was very smooth. It was a great price!
22 Jul 2016
Did not have the reserved rental or equivalent ava
Cons: I had reserved a ford Mustang Convertible for an entire week for use during a wedding. When I arrived at the counter, they did not have the reserved car due to "mechanical issues". On top of that, they did not have any other vehicles of the same type. They tried to offer me a 4-door sedan, but there was a very particular reason I had reserved the convertible. I was forced to walk down to a competitor's kiosk to rent the same car. I find this very unprofessional and I do not recommend FOX in any way shape for form to anyone visiting the Austin area.
Cons: The outside off the car was cleaned but I didn't notice till I drove away that the inside of the car was dirty. It seems like the previous renter spilled coffee and it wasn't cleaned up at all.
In addition, I dropped off the car in the morning and there was no room to enter the Thrifty drop off rental. There were about 15 returned cars parked all the way up to the entrance. The reason why is because there was no one working there at that time (5 to 6am), this delayed a few of us who were dropping off at that time. There is a poster that asks renters to write down mileage and gas and to leave the key and jacket in the dropbox WHICH was broken. Very inefficient and insecure system.
31 Oct 2015
Cons: Smelled like smoke,
2 Nov 2015
Please have someone call me
Pros: nice car, easy process.
Cons: The tags were expired and we got pulled over, missed our swamp tour because of it.
Car was dirty when we picked it up, wrappers in the back seat and the car was dirty.
I want someone to call me please.
22 Dec 2015
Double the price
Cons: Kayak quoted me at $78 and change and when I got to thrifty I ended up paying $150 and change. So disappointed. Thrity has no info from the third party I went through on Kayak. So many more hidden fees. Kayak or its third party and Thrify need to communicate. I won't be using this car service in the future.
13 Jan 2016
Pros: Fast service. Quick return system.
29 Jan 2016
Pros: New vehicle at a very affordable rate
Cons: Maintenance was somewhat lacking. Tire pressure light was on and should have been taken care of prior to pickup but other than that, it was a great rental.
29 Jan 2016
Left with a sour taste
Pros: Fast service, clean car.
Cons: The cost quoted on kayak was not accurate when I arrived to pick up the car. Even without paying for any of the extras (insurance, gas, etc.) It was 25% more than I expected based on my reservation quote & the thrifty person who I dropped the car off with was very rude.
8 Feb 2016
Cons: I was charged more than my quote and told too bad by local Thrifty agent.
13 Feb 2016
Pros: The car and checkout were both good
Cons: The price! The estimate on Kayak was $61. My actual price was over $150. I was tricked by Kaual to think this was the actual.
I will not use Kayak again nor would I ever recommend them.
Kayak uses deceptive pricing to hook a customer then the merchant, in this case Thrifty, claims they cannot live up to Kayak's pricing.
I was tricked once - it won't happen again!
16 Feb 2016
Pros: Liked the price found on line.
Liked that it was on-site at the airport and did not have an off-site location. Car rental facility was beautiful.
Cons: Car interior was very stained, but that is o.k. just sad that people when they rent to not take better car of the fabric. My only real complaint was the $20.00 toll road charge add-on. I did not see that information anywhere when making the booking. I told the women at counter I would be only on 71 W and E and 183 N and South only as far as the arboretum area of AUS. She said 183 was a toll and I would have to pay the $20. In fact, I learned from residents of AUS that I was Not ever on a toll area of 183. So felt that was not a legitimate charge.
Cons: Company included a daily roadside assistance charge on the bill without giving a chance to decline, and the displayed rate on Kayak did not include a *mandatory* airport fee. Wouldn't rent with them again.
1 Nov 2015
Cons: We returned the call full but were charged for the filling fee. This likely arose because there was no authorized attendant in duty to give us a receipt.
15 Nov 2015
Pros: Car was clean
Cons: Too many additional charges occurred. These should have been told upfront. I will not use Dollar again.
17 Nov 2015
You Should Consider Something Other Than DOLLAR Re
Pros: The auto was a 2015 Toyota Corolla. Nice car, comfortable interior, fair mileage.
Cons: Dollar service representative totally misrepresented the tollway charges to us by telling us there was a $45 tollway charge if we didn't purchase the Dollar rental tollway service (~$32) from Dollar rental because you couldn't pay cash on tollways. Found out after we got on the tollways that we could pay by mail.
Was shocked that a quoted $76 rental turned into a $175 rental when we received our invoice! More than double the quoted price with taxes, fees, unwarranted tollway charges, and additional driver costs!
Will be going back to Hertz since they are at least up-front with charges...
8 Dec 2015
Not As Advertised
Pros: Car was clean
Cons: Dollar tacked on a ton of fees. Your site said "includes fees and taxes". My $190 reservation turned into a $303 rental. I will not use Dollar again and quite possibly never use Kayak again
15 Dec 2015
Pros: Service was pleasant. Liked the car.
Cons: I didn't like that I was charged over 70 dollars in hidden charges. I bought the 42 dollar toll pass but was charged for other fees. So my 174.00 rental turned into 307 dollars
21 Dec 2015
Nice car , very good service
Pros: Loved the car. Ran well. Great maintenance.
Cons: Administrative issue getting our reservation through from mobile app at landing to the counter at the austin airport counter.
21 Dec 2015
Last Minute Deal with Great Satisfaction
Pros: I had a last minute transportation emergency and needed a rental. I scoured online and found a great deal on Kayak.com. I placed my reservation 10 hours before the reservation time. Their free cancellation and inexpensive cost bought me in. I received a Black Corolla, the latest model and was surprised to find a full tank of gas awaiting me. The ride was smooth and insured (Allianz). Dollar Rental Car took care of all my transportation needs and saved me a huge bill if I had taken a rideshare service.
22 Dec 2015
All it's fine
Pros: Good price, easy return gestion, nice and clean car, professional asisten
Cons: The pick up counter was difficult to locate,
28 Dec 2015
poor customer service
Cons: I did not even get to rent from Dollar because they only had one desk agent at rental counter and line was so long I went to competitor next door. There was 5 people ahead of me in line. After waiting about 20 minutes, the line was not moving so I walked over to Avis and the had same rate and no line so I rented there. Can't understand whar Dollar is thinking having one agent at busiest time of year (Xmas).
Pros: I loved the fact that I could change the location for returning the car within Austin at no additional expense
12 Aug 2016
Good customer service
Pros: Easy access to get a car.
Car was in great condition.
Cons: Had trouble finding the Avis in San Antonio but luckily was only a few blocks from where the Internet told me it was.
I was bill for an extra day when I was 10 minutes early but the Avis rep fixed it and was not charged. Only complaint was it took 20 minutes to get fixed when there was no error my part
18 Oct 2016
Ford Fusion Knocked My Socks Off
Pros: Wow! The Ford Fusion Hybrid was an amazing car to drive!
The dashboard was a wealth of information!
6 Nov 2016
Cons: Ripoff - not up front on cost
2 Feb 2017
Giant f---ing scam
Pros: The car was decent, it ran. The line at the pick-up location was not long.
Cons: The agents at drop-off were too busy chatting with each other to check my car back in, it ended up getting checked in 6 hours later when I called them to make sure they checked it in. They added the fuel service option automatically, even though I rejected it when I picked up the car, the car was driven more than 75 miles, and I filled up the tank. This company is just a total scam.
Three calls later and I've managed to get the charges fixed, back to the original amount. What a giant waste of time.
25 Apr 2017
Cons: We were scheduled to pick up car at 7 pm. Arrived a few minutes early and waited in line until after 8 pm to pick up car. Avis had two employees actually working, and a row of about 10 work stations with no employee to work there. Poor staffing levels set us back an hour and ruined the first night of our trip.
18 May 2017
Did not have a car for me. Left me stranded at airport.
Cons: I reserved a car online to drive to Lubbock after learning my father had passed away. I live and work downtown Austin, so I do not own a vehicle. I had a friend drop me off at 11 pm; I planned to drive all night to get to my mother as soon as possible. I waited for 30 minutes for a representative to come to the desk. Then they did not have a car for me after I reserved online. The woman was rude and snippy. All the other car rentals were booked as well. I was stranded at the airport with my suitcases. Worst experience with car rental (or lack thereof) ever.
7 Aug 2017
Pleasant service; not-so pleasant vehicle.
Pros: Agent was polite and didn't do the standard fear-tactic with the insurance; it was just a simple explanation about coverage prices.
Drop-off experience was just as friendly. The tech made sure I received my fuel refund; otherwise I would have just walked away not realizing I had pre-paid.
Cons: The car's air-conditioner only worked in the maximum setting. If I wanted to be cool it needed to be on full-blast (first world problem)
Also there was a half-eaten Mott's Applesauce cup in the cup holder with a silver dinner spoon. My only guess is that one if the techs had lunch in my car or it wasn't cleaned from the previous renter.
25 Aug 2016
Pros: Service was absolutely excellent! They had the perfect car for me. The car performed beautifully. ...just what we needed. I even got a ride home and a tattoo artist referral out of it! Will always use them.
29 Aug 2016
Pros: Associate at the deck wax very friendly. I was in and out in five minutes both times