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10.0
Car wreaked of cigarette smoke when I picked it up. I’m allergic to smoke, so it was not ideal, but the garage attendant made sure to note it in her exit check. Muhammad the desk attendant at Logan airport was kind and helpful.Reviewed 19 Mar 2023
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2.0
They were closed at noon on a Friday.Reviewed 7 Mar 2023
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2.0
The staff is very disorganized in the office and don’t seem to process customers with urgency.Reviewed 5 Mar 2023
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2.0
When I showed up for my reservation the car was not there. The lobby was filled with other people who had reservations but dollar had no cars. They told us to wait until someone brought a car back for us but they didn’t know how long that would be. Dollar charges no late fees for late returns of their cars. Which in theory is good for the renter of the car, but has a domino effect on other customers. I ended up leaving and not getting a car at all. Will not rent from them ever againReviewed 20 Jan 2023
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2.0
(1) The line at the Dollar check at Logan airport was very long with only one agent at the desk and it was close to closing time at 7:00pm. The agent was very friendly and did the best he could under the circumstances. However, each check in took about 10 minutes to process. The wait time was about an hour. (2) My rental car had terrible visibility and shimmied from any gust of wind. Parking the car was very difficult because the camera and park assist were useless. (3) The only positives were the friendly agents at check in and at drop off.Reviewed 18 Jan 2023
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2.0
The Boston Logan Thrifty pick-up process was horrendous. They were understaffed and slow. There was a line of 30+ customers trying to pick up cars that took over an hour to get through. The other rental car lines had no one. Recommend another company.Reviewed 12 Jan 2023
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8.0
Long line to signup for carReviewed 10 Nov 2022
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2.0
Line to pick up car was 45 minutes and made me lateReviewed 7 Nov 2022
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10.0
This was one of the easiest car rentals we’ve experienced! The price was by far the best for the vehicle we needed.Reviewed 17 Oct 2022
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2.0
2+ hour wait in Boston. I can send a pic if you want it. The staff person at the next counter said it's like that every weekend. I'll never book Dollar or Thrifty (it was doubled up at the Thrifty counter; no Dollar staff available). The Dollar staff were fine. They were just seriously understaffed.Reviewed 9 Oct 2022
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8.0
It took over 2 hours to pickup our car in the rental line. I know this is an issue country wide so possibly out of your control to find staff. Once we got the car, very fast out the gate. Drove excellent and we received and excellent price on the rental. Drop off was very fast and efficient.Reviewed 6 Oct 2022
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10.0
very easy process. Melvin Suarez at the Boston Harbor site was outstanding!Reviewed 14 Sep 2022
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