Less quality than expected
Pros: The return process was quick.
Cons: The car was not cleaned, there were wrappers, left over gum in both the side pockets, beef jerky in a bag in the center counsel, receipts everywhere and In N Out straws in the center counsel. I also requested an SUV and was told I would have a Ford Edge or similar. I specifically requested this, as I was traveling with 3 college football players. Unfortunately, they gave me a Chevy Captiva, which had zero leg room and was very uncomfortable, the entire trip. I also did not appreciate the service provided at the counter. I always purchase insurance and was intending to buy LDW, however the rep insisted on going over them 10x's over and making rude remarks and providing terrible alternative analogies, if I were not to purchase the insurance. The only good part was dropping it off, I got out, he scanned it, I got a receipt.