Loved the entire property. Restaurants are amazing. Live nightly entertainment amazing. Love it so much we are booking our wedding there.
5 stars
Fairmont El San Juan Hotel
Photos of Fairmont El San Juan Hotel
Overview
With a storied past showcasing performances by Frank Sinatra and Nat King Cole, the luxury, 1950s-built El San Juan is considered a local icon. Thanks to a $60 million renovation in 2016, the legend continues. A mix of families, couples, singles, and business travelers find themselves at the dazzling hotel.
The hotel sits right on Isla Verde Beach, between the famously wide, white-sand and Isla Verde Avenue, the neighborhood's main road. The boulevard is lined with luxury hotels, numerous restaurants, and takes guests to the popular Condado area and historic Old San Juan. Guests also appreciate being able to walk to the nearby Walgreens or CVS to stock up on snacks and necessities. Juan Munoz Marin International Airport is only a short distance away for travelers.
With a beautiful beachfront location, four pools, five restaurants, seven bars, a nightclub, and a state-of-the-art three-story fitness center, the hotel rivals any all-inclusive in the area. All restaurants on-site offer something for everyone, ranging from steak and seafood to Mediterranean and family-style. The lobby is a hub of entertainment with three bars, a café, Chico Cabaret, and the on-site nightclub Brava. Apart from dining and entertainment, the multiple pools are a major highlight of the hotel. The impressive 24-hour fitness center and spa offer a range of equipment and services for guests.
Accommodations available include Tower Rooms, Suites, Villas, and Specialty Suites. Guest rooms were all overhauled in the property's 2016 renovation. Beds are incredibly plush, and all rooms are equipped with big flat-screen TVs, coffeemakers, minibars, and ample tech plugs. Closets in the rooms contain bathrobes, irons, ironing boards, and safes. More amenities and space are offered as rooms are upgraded.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Fairmont El San Juan Hotel
- Outdoor pool
- Beachfront
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
- Conference rooms
- Safety deposit box
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Hypoallergenic
- No smoking
- Designated smoking area
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Adapted bath
- Allergy-free room
General
- Family rooms
- Interconnected room(s) available
- Pool view
- Storage available
- Beachfront
- Sea view
- Sofa
- Soundproof rooms
- Carpeted
- Tile/marble floor
- City view
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Shampoo
- Body soap
- Conditioner
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Plunge pool
- Pool with a view
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Refrigerator
- Coffee machine
Things to do
- Gift shop
- Bicycle hire
- Casino
- Game room
- Evening entertainment
- Beauty salon
- Pool table
- Water sport facilities (on site)
- Night club
Bathroom
- Hairdryer
- Private bathroom
- Shower
- Bathtub
- Walk-in shower
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Parking and transportation
- Parking
- Private parking
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
Family friendly
- Babysitting or child care
- Kids meals
- Kids' outdoor play equipment
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Reviews of Fairmont El San Juan Hotel
7.3
Good
790 verified ratings
Wonderful
367
Very good
101
Good
82
Okay
47
Fair
62
Mediocre
36
Poor
95
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, especially its proximity to the beach and airport. However, many reviews highlighted issues with service, including unhelpful staff and slow check-in/check-out processes. Cleanliness was also a concern, with reports of outdated rooms and maintenance issues. Overall, while the hotel has potential, improvements in service and cleanliness are needed to enhance the guest experience.AI-generated from customer reviews
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7.2 out of 10
572 reviews
7.7 out of 10
40 reviews
7.8 out of 10
10 reviews
7.6 out of 10
9 reviews
All reviews
Excellent
Pros (+) The beach, the pool and the lobby was amazing
Cons (-) The price of the alcohol could be less.
Cons (-) We didn't like the partying and the loud music
Pros (+) Nothing
Cons (-) Nothing
Pros (+) The front desk staff upon check-in was very welcoming, helpful and informative. I love that the physical integrity of the lobby has not been changed (yet). The entertainment (Calma Carmona) on Thursday night at the lounge was amazingly talented!
Cons (-) Hilton recently purchased the property and are in the process of a $60-million renovation project. The soft opening was February 5, 2017 -- two weeks prior to our stay. According to the staff we spoke with there are currently only 50 rooms completed and available for rental. This became obvious when the hammering and drilling started at 7:30AM! Sleeping-in while on vacation was impossible. The cas...
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Pros (+) The location was great
Cons (-) No microwave for guest to use
Pros (+) Love the accommodation,cleaning,staff was great Not family hotel,there's nothing for kids even teenager
Cons (-) It's very expensive,we pay $21.00 dollar just for a bottle of water and a banana smoothie by the pool
Pros (+) Beach area is beautiful There are plenty of pool options Lots of eating options on the grounds (all are pricey such as $25 for a burger, fries, and a Coke) Our room wasn't ready even though it was after 3:00pm, so we got a $50 hotel credit! Near an area with good food options like US chains, US fast food, Puerto Rican/Dominican foods, bakeries, pizza, and burgers.
Cons (-) It felt like overall they need to update the grounds They are charging you based on what the hotel used to be in it's glory days, not what it currently is. Mini fridge kept popping open/didn't cool drinks that well. You need to get to the pool area by 10:00 to get a bed or chair with un umbrella.
Location
6063 Isla Verde Avenue, Carolina 00979
What's nearby
- Isla Verde Beach300 m
- Isla Verde0.7 km
- Carolina Beach1.4 km
- Barbosa Park3.4 km
- Ocean Park3.8 km
- University of Puerto Rico5.5 km
- Plaza Carolina7.1 km
- Cruise Line Terminal10 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Fairmont El San Juan Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 6.6 |
|---|---|
Distance to city centre | 9.3 km |
Nearest airport | San Juan Luis Munoz Marin Intl |
Distance to airport | 1.6 km |