2.0
Worst rental car experience I’ve ever had. I can’t believe I paid $400 for that. It was over an hour wait standing in line to get the car since there was only 1 employee working while the rest were wandering the garage. Then we were given a less fuel efficient car than we booked with no warning. And the car reeked of weed so bad we were nauseous our entire 2 hour drive. There was also no employee at the gate to let us out so we waited there for another 10 minutes.Reviewed 24 Jul 2026
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2.0
I tried to rent a vehicle for my sister so she would be able to get around for her daughter's wedding in Minneapolis (sister lives in Florida), but there was never any indication that there would be a requirement that I be present in person in Minneapolis to complete the rental transaction. This caused a considerable amount of frustration and undue stress for my sister (and her daughter, who had to provide payment). Either make it so someone else can easily pay for another person when they themselves will not be present, or be more upfront about in-person requirements.Reviewed 16 Apr 2026
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6.0
The counter attendant was not friendly. The attendant did not seem to be happy to work that day. The car that was picked up had not been washed or vacuumed. The car was comfortable and drove well.Reviewed 22 Feb 2026
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10.0
Thank You for the great service in regards to our renting a car last weekend !! Best price and selection that I could find in the east Metro. I'll be backReviewed 3 Feb 2026
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2.0
Long lines, one counter person, no carsReviewed 30 Jan 2026
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4.0
Very understaffed. They gave me a car, then wouldn’t let me leave because it was in someone else’s name. They had 1 person working the desk outside and he had to go get cars for people. It was very long and disorganized.Reviewed 20 Dec 2025
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2.0
No one joined me to review its condition at the pickup. It had damage all over the exterior. The drop off parking was not indicated by any signage. Very hard to find. The key deposit box was also not indicated by signage. No one available by phone at 9:00 pm. No chat function at 9:00 pm. No directions to drop off parking on website.Reviewed 25 Nov 2025
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6.0
There was only 1 agent at the desk and he was representing 3 to 4 different brands. It’s a painfully long line. Why can’t I walk up to my car like National ? If you rent from Budget, you will be late to your next appointment.Reviewed 23 Oct 2025
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2.0
I canceled the reservation upon arrival at msp because the line and understaffed counter were unacceptable. I went to sixt insteadReviewed 28 Jul 2025
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10.0
ExcellentReviewed 11 Feb 2025
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8.0
Front desk person ok but not very helpful.Reviewed 5 Dec 2024
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2.0
Long line at check-in, didn’t have car size I reserved, charged for fuel dispite returning full and declining fuel service.Reviewed 16 Oct 2024
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