Find reviews that mention:
2.0
Avis scheduled my drop off for Labor Day then were closed, wouldn’t let me do an after hours drop off, then told me I’d be automatically be charged the extra day and if I returned it by 11 am the following day they would refund the charge if I called them back. Like this is the opposite of customer service I don’t work for Avis and they’re telling me too bad and making demands. Absolutely terrible company. I had to postpone plans in order to hold this key an extra 16 hours and return it to them. Abysmal.Reviewed 6 Sep 2022
review from![kayak]()
8.0
the price of the rental was a little steep.Needed the car for less then 24 hours and paid 237.I think.Was pricey.Reviewed 23 Apr 2022
review from![kayak]()
6.0
-The car was not in good shape, brakes were screaming and there were messages of overdue maintenance. -The check in agent was gaslighting and pushy. -The drop-off location had policies that were incompatible with the pick-up location (almost like two different companies).Reviewed 11 Mar 2022
review from![kayak]()
10.0
I like that pickup and dropoff was clise to the terminal I was flying out of.Reviewed 1 Mar 2022
review from![kayak]()
10.0
Counter personnel were great, vehicle wasn’t properly cleaned prior to pu. Interior still had debris & exterior unwashedReviewed 15 Aug 2021
review from![kayak]()
10.0
Pros:The staff was very friendly and helpful. The pick-up and drop-off experiences went well. We enjoyed renting a brand new car. Thank you for your excellent service.Reviewed 19 Jun 2021
review from![kayak]()
4.0
Cons:Rude staffReviewed 8 Jun 2021
review from![kayak]()
6.0
Cons:Customer service need to get betterReviewed 23 Mar 2021
review from![kayak]()
9.6
Pros:Very friendly staff, super easy to pick up and drop off.Cons:The car was a little messy. Found bits of food trapped in the cup holders and gear box.Reviewed 28 Nov 2019
review from![kayak]()
9.6
Pros:Friendly staff, free upgrade when reserved vehicle was unavailable.Cons:Need to be able to contact Avis MSP directly for Lost and Found. Need option for reporting items left at Avis office. Young son forgot blue backpack with tablet computer, gift books, and art supplies. It has not yet been found. Lost and Found ID 12359969.Reviewed 26 Nov 2019
review from![kayak]()
8.4
Pros:Yes, the staff was very friendly and helpful. I think that the wait in line was longer than it needed to be. But overall the experience was pleasant given that I wasn't in a hurry.Cons:I think that the pricing should be more upfront and transparent. And after all of the fees nearly $400 was a little steep for only two days with the car. Finally, the pick up area was a valet and it wasn't well marked where I should wait. Given that the temperature was in the teens, that was an important point.Reviewed 14 Nov 2019
review from![kayak]()
5.2
Cons:When I got there they didn't have the cat I reserved. They ended up getting me something that could work but it was $250 more. Also if you're coming to the airport to rent a car but you didnt fly in it's a nightmare to get there.Reviewed 2 Jul 2019
review from![kayak]()