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4.0
Front desk staff was rude and inattentive. Had to call manager who was actually more polite and helpful.Reviewed 10 Mar 2023
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10.0
The staff could not have been any more friendly and helpful. We got exactly the car we needed for driving on snowy roads. Our car did great in the sub-zero temperatures we had during the week. The Return process was amazingly efficient and seamless. The layout of the return lanes was great. It took less than 10 minutes to return the car, get our bags checked into the Delta counter, and walk to the TSA Security Area. Will definitely rent from Alamo on next trip to Minneapolis.Reviewed 28 Dec 2022
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8.0
Car had a check oil, stop driving light that came on. Can’t exactly see how Alamo could have helped that, but it Dodd interrupt our trip having to check it out.Reviewed 16 Oct 2022
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10.0
Everything was perfectReviewed 10 Oct 2022
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6.0
Great! Car, was a bit difficult to find a terminal but easy drop off. Our original car rental agency gave away our car and we had no car. I went to the counter to ask if Alamo had any cars and they said no, reservation only, and sent us away. I then went on to Kayak and made a reservation in 2 minutes with Alamo, and went right back to the counter. She could have just told me to do that instead of being short and telling us there were no options for cars. Outside of that everything was greatReviewed 16 Aug 2022
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2.0
2021 Nissan Rouge didn't have the most basic accessorie or option of " cruise control " . Believe me , I checked the owners manual..... I rented this vehicle for 10 days , paid over 1,400.00 dollars . I drove almost 2000 miles in Excruciating leg numbing pain. The drive was a living nightmare and I regret renting a car from your company. NEVER AGAIN !!!!!Reviewed 15 Aug 2022
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4.0
It was unfortunate as a resident of state I was renting that they had a higher deposit rate for their company’s. Not the same throughout all rentals at airport and should be sent notice to customers of this before hand .Reviewed 4 Aug 2022
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6.0
Worst experience ever with airport pick up. There's no drop off signs for people coming in to pick up the rental. I was getting dropped off to pick up my car rental and I didn't know where to get dropped off. I would not recommend this location to anyone!Reviewed 1 Aug 2022
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8.0
I didn't know the full size car was so small. Getting older and getting up and out was difficult because the car was so low to the ground... same or worse complaint from my husband. Had we know, would have upgraded to next group of cars. Great gas milage so that was nice.Reviewed 1 Jul 2022
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10.0
The counter at MSP is open 24/7 which was ideal since my flight got in late. I was upgraded and the Explorer was fine. Well done Alamo.Reviewed 20 Jun 2022
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8.0
Since my plane arrived after 8PM at MSP I had to take a tram to a different terminal which added at least a half hour of running all over to get the car. When I dropped it off there was no attendant but a sign that I had to hunt to find instructed me to leave the keys in the vehicle. I was very hesitant to leave the keys in a new van without a person in sight. I took photos of the van in the parking ramp in case it got stolen. As I was walking away the attendant did drive up to ask if we left the keys. The uncertainty cost us a little time. The van was an upgrade from what we reserved and was very nice to have. My issues pertain only to MSP and the skeleton crew they run with otherwise an excellent experience.Reviewed 8 Jun 2022
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6.0
Very confusing whether I was renting from Alamo or National. They seemed confused too. Also, the rental return was hard to find - but that is an MSP airport thing. Sign says oversized vehicles/buses/taxis only and not rental car return. Had to do a lap and only then got lucky seeing it 300 yards down the lane it said not to take.Reviewed 4 Nov 2021
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