Mövenpick Resort Petra

Closest to the Petra entrance, staff were super friendly and helpful.

Breakfast could have more variety, bathrooms could be better for the price. Extremely expensive for the facilities, they’re over leveraging on the location.

The staff were very good after the initial mix up with our room, please see details below about "What we didn't like?" The staff were polite, helpful and friendly. The best advantage of this hotel is the location to the entrance of Petra, but it is very busy as a result. After a long "30,000 step count" walk exploring Petra, the Spa treatment was outstanding - highly recommended. The Al Iwan fine dining restaurant is also excellent, highly regarded and it did not disappoint, and although the imported wine had run out, we enjoyed the recommended local Jordanian wine - which was also better value for money.

Room Mix Up: We had booked a king size suite with a balcony (as my friend smokes and only wanted to smoke on the balcony so as not to effect two non-smokers in the same room), but on arrival, we were shown to a room with no balcony. After strong discussion with the reception staff we were upgraded to a larger suite for one night, free of charge, as they had nothing else available, but we were then charged an upgrade fee for the second night, which we had to accept rather than change rooms, which would of been difficult as we were out from early morning until late night - so not a convenient option. The buffet dinner and lunch were OK, but breakfast was VERY VERY busy as everyone prepared for an early start exploring Petra, so seats were limited and the food/glasses/plates all runs out quickly. The staff do their best to replenish everything, but service is slow and we ended up making cheese rolls and eating a very simple breakfast in order not to waste time.