
Royal Air Maroc information
IATA code | AT |
---|---|
Routes | 282 |
Top route | Casablanca Mohamed V to Marrakesh Menara |
Airports served | 97 |
Top airport | Casablanca Mohamed V |
Royal Air Maroc traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
2.3
Pros: Old dirty plane. Horrible loading not very organized
Cons: Needs to be cleaner, better organized
review from -
6.3
Pros: Just the crew
Cons: Entertainement
review from -
8.0
Cons: The ticket price is expensive
review from -
2.0
Cons: Lost my luggage, didn't care, luggage poorly manipulated.
review from -
4.6
Pros: The flight crew where great, and that’s about it
Cons: Old aircraft, worn seats, no electrical outlets, no in seat entertainment, you must download their entertainment AP before boarding.
review from -
8.0
Pros: On time. Friendly crew
Cons: Food, confort
review from -
8.0
Pros: Good service
review from -
8.4
Pros: Ok
Cons: Entertainement
review from -
7.6
Cons: Food and entertainement
review from -
3.2
Pros: When I landed to Casablanca I noticed my final flight is delayed over 8 hrs to the next morning. The staffs were extremely rude (walked away when I asked for my bag retrieval) and minimally helpful and dishonest. I missed the hotel shuttle that's arranged and when I took a taxi on my own the next day I was scammed.
Cons: The airline should've informed me earlier so I could have changed my final destination travel plan. Also the staffs need to be courteous, professional and empathetic
review from -
8.4
Pros: Boarding was late but fast. Dinner was good. Seating space was fine
Cons: Your staff seemed serious and competent but not friendly.
review from -
2.0
Pros: Nothing
Cons: Filthy bathrooms upon boarding. Terrible food and TVs didn’t work. No help with issues from gate staff and no help upon calling their customer service. Would never use this airline again.
review from -
2.3
Pros: They had supplies to deliver a baby onboard
Cons: The bathrooms were dirty. Food terrible. Poor service. TVs didn’t work. Confusing checkin counter unhelpful gate staff. Non-existent customer service.
review from -
6.0
Pros: Departed on time.
Cons: Food is not the best.
review from -
5.3
Pros: The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care.
Cons: Staff doing their job would have been nice
review from -
6.0
Pros: On time departures.
Cons: Food is horrible, aircraft interior run down, my seat table was dirty.
review from -
2.0
Pros: Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience
Cons: Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry.
review from -
6.3
Pros: Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service.
Cons: No personal tv.
review from -
6.3
Pros: From Casablanca to Accra the seat was very comfortable, and they gave us blankets, pillow, socks and eye mask (none of these provided from Barcelona to Casablanca, and the seat was smaller) Good food and tea service.
Cons: Personal tv missing.
review from -
8.0
Pros: Crew great. Seats great, plenty of room.
Cons: Having to board a bus, drive 5 minutes to the end of the runway, then walk across the tarmac to board is no way to board a plane in this century. Gladly for us,it was not raining.
review from -
10.0
Pros: Space
Cons: Food
review from -
6.3
Cons: It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane.
review from -
6.0
Cons: The food options, the crew could have been friendlier and the seats were not too comfortable
review from -
2.0
Cons: They stole my clothes from my suitcase
review from -
8.0
Pros: The crew was very nice
Cons: The price was high
review from -
5.6
Pros: The boarding was surprisingly fast and that was it.
Cons: Better service ms all around.
review from -
6.0
Cons: Was not advise about Extra Charges for luggage 70.00 EUROS PRR CHECKED BAG
review from -
2.0
Pros: Crew was nice
Cons: Food , entertainment , wifi
review from -
4.0
Pros: Crew was nice . Boarding was relatively easy
Cons: WiFi didn’t work, long haul flight with absolutely NO entertainment. Food was below average as was seat comfort
review from -
8.6
Pros: Royal Air Moroc is a quality airline. Service oriented and professional gentlemen serving onboard. The 787 Dreamliner is a nice aircraft to fly in and the inflight entertainment and flight map were of high quality. My checked bag arrived expeditiously on both sectors.
Cons: On the regional side, the customer service agents do not make gate announcements informing passengers that the flight is boarding. On both domestic flights, the CSR’s just yelled out that the flight was boarding...in Arabic. This was a source of confusion.
review from -
6.6
Pros: Was good flight to New York I thank lots both crew they were fantastic
review from -
10.0
Cons: Everything was excellent thank you so much
review from -
10.0
Cons: Nothing at all
review from -
4.0
Glad got back to US safe after a long day at the airport & the plane!
Pros: Late boarding ruined everything !!
Cons: Late boarding! Crew lack of customer service skill! Food wasn’t good enough as well! ....etc
review from -
2.0
Cons: Were never informed, kept in the dark about why we were delayed closed to 5 hours .it was an officer who anonymously told us there was a bagger handler strike
review from -
2.0
Cons: We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike
review from -
4.0
Pros: Crew was fine. Below Air France better than American airline
Cons: Had a lo layover in Casablanca (landed at 830 and left at 5) and they lost my bag.
review from -
3.6
Pros: Crew was very friendly
Cons: Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning.
review from -
8.3
Cons: Long delays leaving NY JFK and leaving Casablanca (waiting for passengers on a connecting flight) and after landing at JFK. This makes it a very long day returning to NYC. Everything else was excellent (crew, equipment, entertainment, food).
review from -
6.6
Cons: There was a 2 hour delay which lead to us arriving to our destination late
review from -
2.6
Pros: Crew was nice
Cons: Flight delayed without good reason got in very late TVs didn't work Dirty bathroom Not comfortable
review from -
3.3
Pros: The crew was friendly and accommodating
Cons: The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty
review from -
10.0
Pros: It's just amazing
review from -
5.6
Cons: no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!
review from -
3.3
Pros: Crew rude and seat aren't comfortable.also didn't get my 4 piece of luggage...I'm still waiting yet!
review from -
9.5
Pros: Great crew.
Cons: Flight was delayed by about half hour & so was arrival.
review from -
6.4
Cons: Received notification that flight was canceled/delayed & notified to checkin at airport between specific times. At the airport the checkin counter opened 3 hours & 20 minutes later than the notification announced. By the time checkin opened, all lounges had closed. Also, flight was further delayed.
review from -
8.0
Pros: Yes amazing crew , comfy seats
Cons: Food
review from -
7.6
Pros: The crew was very tolerant and we got a meal on a 2 hour flight which was dope
Cons: It boarded half an hour after the delayed departure time. Plane was not made for tall people
review from -
4.3
Cons: They let people smoke on the plane and didn't do anything about it which was bizarre.
review from -
2.0
Worst flight!!!!
Cons: The flight was late! Nightmare at boarding! I arrived an hour and a half late They lost my luggage I have not heard back yet
review from -
7.6
Pros: Yes , everything was good till I received my bag and it was cut like some one cut it by a harp tool Am really upset & don’t know why I need an explanation about that
Cons: There was a two hours delay that make all the passengers got worried Second point caring of luggage & my bag was cut & Lots of things are broken inside That’s first to be happened with me on any flight before
review from -
7.0
Pros: Comfortable business class & very responsive airplane staff.
Cons: Royal Air Maroc flight boarding was poor with delayed departure due to “loading of bags as per airline announcement.
review from -
6.5
Pros: Crew was great
Cons: They could have not been 2.5 hours late leaving my origin city and causing me to miss both of my connecting flights
review from -
4.0
Pros: Most of the crew was nice.
Cons: The food was bad, all four planes on our trip were delayed, and they lost our luggage.
review from -
2.0
Pros: nothing! Very poor service
Cons: Have special help for large families especially with young children. Most airlines anticipate large families’ arrival and keep a golf car at the gate to help them. Your company is careless, callus. In addition i lost 3 luggages
review from -
3.6
Cons: The flight was cancelled and the gate information was never updated to reflect the new time. My luggage was also lost.
review from -
10.0
Pros: Everything was amazing, Thank you :)
review from -
8.3
Pros: Everything was good
review from -
7.3
Pros: Seat were comfy
Cons: The food could be better. Also, no tampoon/Sanitary towels for emergency menstrual period.
review from
-
10.0
Pros: Space
Cons: Food
review from -
8.6
Pros: Royal Air Moroc is a quality airline. Service oriented and professional gentlemen serving onboard. The 787 Dreamliner is a nice aircraft to fly in and the inflight entertainment and flight map were of high quality. My checked bag arrived expeditiously on both sectors.
Cons: On the regional side, the customer service agents do not make gate announcements informing passengers that the flight is boarding. On both domestic flights, the CSR’s just yelled out that the flight was boarding...in Arabic. This was a source of confusion.
review from -
10.0
Cons: Everything was excellent thank you so much
review from -
10.0
Cons: Nothing at all
review from -
10.0
Pros: It's just amazing
review from -
9.5
Pros: Great crew.
Cons: Flight was delayed by about half hour & so was arrival.
review from -
10.0
Pros: Everything was amazing, Thank you :)
review from
-
8.0
Cons: The ticket price is expensive
review from -
8.0
Pros: On time. Friendly crew
Cons: Food, confort
review from -
8.0
Pros: Good service
review from -
8.4
Pros: Ok
Cons: Entertainement
review from -
7.6
Cons: Food and entertainement
review from -
8.4
Pros: Boarding was late but fast. Dinner was good. Seating space was fine
Cons: Your staff seemed serious and competent but not friendly.
review from -
8.0
Pros: Crew great. Seats great, plenty of room.
Cons: Having to board a bus, drive 5 minutes to the end of the runway, then walk across the tarmac to board is no way to board a plane in this century. Gladly for us,it was not raining.
review from -
8.0
Pros: The crew was very nice
Cons: The price was high
review from -
6.6
Pros: Was good flight to New York I thank lots both crew they were fantastic
review from -
8.3
Cons: Long delays leaving NY JFK and leaving Casablanca (waiting for passengers on a connecting flight) and after landing at JFK. This makes it a very long day returning to NYC. Everything else was excellent (crew, equipment, entertainment, food).
review from -
6.6
Cons: There was a 2 hour delay which lead to us arriving to our destination late
review from -
8.0
Pros: Yes amazing crew , comfy seats
Cons: Food
review from -
7.6
Pros: The crew was very tolerant and we got a meal on a 2 hour flight which was dope
Cons: It boarded half an hour after the delayed departure time. Plane was not made for tall people
review from -
7.6
Pros: Yes , everything was good till I received my bag and it was cut like some one cut it by a harp tool Am really upset & don’t know why I need an explanation about that
Cons: There was a two hours delay that make all the passengers got worried Second point caring of luggage & my bag was cut & Lots of things are broken inside That’s first to be happened with me on any flight before
review from -
7.0
Pros: Comfortable business class & very responsive airplane staff.
Cons: Royal Air Maroc flight boarding was poor with delayed departure due to “loading of bags as per airline announcement.
review from -
8.3
Pros: Everything was good
review from -
7.3
Pros: Seat were comfy
Cons: The food could be better. Also, no tampoon/Sanitary towels for emergency menstrual period.
review from
-
2.3
Pros: Old dirty plane. Horrible loading not very organized
Cons: Needs to be cleaner, better organized
review from -
6.3
Pros: Just the crew
Cons: Entertainement
review from -
2.0
Cons: Lost my luggage, didn't care, luggage poorly manipulated.
review from -
4.6
Pros: The flight crew where great, and that’s about it
Cons: Old aircraft, worn seats, no electrical outlets, no in seat entertainment, you must download their entertainment AP before boarding.
review from -
3.2
Pros: When I landed to Casablanca I noticed my final flight is delayed over 8 hrs to the next morning. The staffs were extremely rude (walked away when I asked for my bag retrieval) and minimally helpful and dishonest. I missed the hotel shuttle that's arranged and when I took a taxi on my own the next day I was scammed.
Cons: The airline should've informed me earlier so I could have changed my final destination travel plan. Also the staffs need to be courteous, professional and empathetic
review from -
2.0
Pros: Nothing
Cons: Filthy bathrooms upon boarding. Terrible food and TVs didn’t work. No help with issues from gate staff and no help upon calling their customer service. Would never use this airline again.
review from -
2.3
Pros: They had supplies to deliver a baby onboard
Cons: The bathrooms were dirty. Food terrible. Poor service. TVs didn’t work. Confusing checkin counter unhelpful gate staff. Non-existent customer service.
review from -
6.0
Pros: Departed on time.
Cons: Food is not the best.
review from -
5.3
Pros: The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care.
Cons: Staff doing their job would have been nice
review from -
6.0
Pros: On time departures.
Cons: Food is horrible, aircraft interior run down, my seat table was dirty.
review from -
2.0
Pros: Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience
Cons: Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry.
review from -
6.3
Pros: Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service.
Cons: No personal tv.
review from -
6.3
Pros: From Casablanca to Accra the seat was very comfortable, and they gave us blankets, pillow, socks and eye mask (none of these provided from Barcelona to Casablanca, and the seat was smaller) Good food and tea service.
Cons: Personal tv missing.
review from -
6.3
Cons: It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane.
review from -
6.0
Cons: The food options, the crew could have been friendlier and the seats were not too comfortable
review from -
2.0
Cons: They stole my clothes from my suitcase
review from -
5.6
Pros: The boarding was surprisingly fast and that was it.
Cons: Better service ms all around.
review from -
6.0
Cons: Was not advise about Extra Charges for luggage 70.00 EUROS PRR CHECKED BAG
review from -
2.0
Pros: Crew was nice
Cons: Food , entertainment , wifi
review from -
4.0
Pros: Crew was nice . Boarding was relatively easy
Cons: WiFi didn’t work, long haul flight with absolutely NO entertainment. Food was below average as was seat comfort
review from -
4.0
Glad got back to US safe after a long day at the airport & the plane!
Pros: Late boarding ruined everything !!
Cons: Late boarding! Crew lack of customer service skill! Food wasn’t good enough as well! ....etc
review from -
2.0
Cons: Were never informed, kept in the dark about why we were delayed closed to 5 hours .it was an officer who anonymously told us there was a bagger handler strike
review from -
2.0
Cons: We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike
review from -
4.0
Pros: Crew was fine. Below Air France better than American airline
Cons: Had a lo layover in Casablanca (landed at 830 and left at 5) and they lost my bag.
review from -
3.6
Pros: Crew was very friendly
Cons: Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning.
review from -
2.6
Pros: Crew was nice
Cons: Flight delayed without good reason got in very late TVs didn't work Dirty bathroom Not comfortable
review from -
3.3
Pros: The crew was friendly and accommodating
Cons: The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty
review from -
5.6
Cons: no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!
review from -
3.3
Pros: Crew rude and seat aren't comfortable.also didn't get my 4 piece of luggage...I'm still waiting yet!
review from -
6.4
Cons: Received notification that flight was canceled/delayed & notified to checkin at airport between specific times. At the airport the checkin counter opened 3 hours & 20 minutes later than the notification announced. By the time checkin opened, all lounges had closed. Also, flight was further delayed.
review from -
4.3
Cons: They let people smoke on the plane and didn't do anything about it which was bizarre.
review from -
2.0
Worst flight!!!!
Cons: The flight was late! Nightmare at boarding! I arrived an hour and a half late They lost my luggage I have not heard back yet
review from -
6.5
Pros: Crew was great
Cons: They could have not been 2.5 hours late leaving my origin city and causing me to miss both of my connecting flights
review from -
4.0
Pros: Most of the crew was nice.
Cons: The food was bad, all four planes on our trip were delayed, and they lost our luggage.
review from -
2.0
Pros: nothing! Very poor service
Cons: Have special help for large families especially with young children. Most airlines anticipate large families’ arrival and keep a golf car at the gate to help them. Your company is careless, callus. In addition i lost 3 luggages
review from -
3.6
Cons: The flight was cancelled and the gate information was never updated to reflect the new time. My luggage was also lost.
review from
Flight status
Royal Air Maroc route map
Popular flight routes
Top airports served by Royal Air Maroc
- Casablanca Mohamed V Airport (CMN)
- Paris Orly Airport (ORY)
- Marrakesh Menara Airport (RAK)
- Agadir Almassira Airport (AGA)
- Laayoune Hassan I Airport (EUN)
- Rabat Sale Airport (RBA)
- Brussels Bruxelles-National Airport (BRU)
- Oujda Les Angades Airport (OUD)
- Madrid Barajas Airport (MAD)
- Dakhla Airport (VIL)
- Tunis Carthage Airport (TUN)
- Marseille Airport (MRS)
- Barcelona-El Prat Airport (BCN)
- Tangier Boukhalef Airport (TNG)
- Abidjan Felix H. Boigny Airport (ABJ)
Royal Air Maroc contact information
- AT IATA code
- +212 5 22 48 97 97 Call
- royalairmaroc.com Visit