Guest reviews
Overall rating
6.5
Good
Based on 2,016 reviews
Overall
6.6
Boarding
6.5
Comfort
6.6
Crew
6.9
Entertainment
6.1
Food
6.3
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Royal Air Maroc traveller reviews
Pros
"Crew was very friendly and nice."
(in 25 reviews)
"Plane was clean, crew was pleasant"
(in 20 reviews)
"The food was good."
(in 15 reviews)
Cons
"Very very poor customer service"
(in 10 reviews)
"The flight attendants were rude."
(in 6 reviews)
"The food is awful"
(in 9 reviews)
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
lost luggage
flight crew
food was good
worst airline
great flight
poor customer service
staff were friendly
flight attendants were rude
-
6.0
They can be better
Pros: They give us headphones
Cons: The crew need to be more pleasant
review from
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5.0
Terrible customer service
Pros: Terrible customer service. There was a huge difference between the crew from my trip sep1st ti this time. Crew never bring you something you ask for and they just say yes and you never see them again. I asked for a tea refill and the guy said ok let me check if there is enough to give refill and never got back to me. I asked the other attendant for a cup of water and took over 45min and I had to go ask for it by myself and got the water like if I am receiving gold. I will never go back with Royal sirMoran. I barely understood why people always complain about this company..
Cons: entrainment, comfort and music.
review from
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4.0
Cons: The flight we originally booked was cancelled.
review from
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2.0
Cons: An old woman took my seat!
review from
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4.0
Overpriced Baggage
Pros: Timing was good
Cons: Overpriced, no entertainment, no food, nothing.
review from
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3.3
Not Reliable At All! Read the Reviews! And be forewarned.
Pros: I liked how my monitor for entertainment kept glitching and making pretty colors. None of the monitors worked but I am an artist so I enjoyed the abstract colors.
Cons: Terrible communication about delays and cancelations. You have to be very proactive in telling them what to do. They almost put me on a flight where I would miss my connection by 9 hours and then would have to wait 18 hours for my next flight. I was late for a family emergency. You can't rely on any website you have to call for updates and are lucky if someone picks up. I feel bad for the staff.
review from
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3.3
Not worth it
Pros: The crew is nice. And I feel bad for them because everything else is terrible. They have to deal with a lot of upset people.
Cons: Very poor communication about delays and arrivals and cancelations. Not reliable at all. Be prepared to have to travel for 2 days and good luck catching your connecting flight. They are short staffed on pilots so they are over worked. The plane was a disaster very dirty, loud, and two fights broke out. I couldn't even sleep to turn my brain off. No entertainment either.
review from
-
9.3
nice airline. transatlantic flights super comfortable
Pros: like flying used to be. free, high quality food, pillows, blankets, comfort kits that included socks, earplugs and eye masks. friendly staff. beautiful new 787. the puddle jumper from Casablanca to Agadir is much less comfortable. It's an older, smaller plane. No amenities at all but still very friendly staff. they are only 6% on time for the JFK-Casablanca route but they boarded and pulled away from the gate on time. the tower made them wait on the runway for 2 hours due to traffic, so I suspect that terrible statistic isn't the airline's fault.
Cons: the phone charging stations never work or only work when you hold your charging cord just so. annoying.
review from
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3.0
Cons: Onboard entertainment was truncated on this flight. 4 Hour Direct flight turned into 6 Hour Flight with a stop in Mauritania.
review from
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10.0
Very good flight
Pros: The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport.
Cons: The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food.
review from
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7.0
overall good experience
Pros: I loved the crew
Cons: the food could be better.
review from
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4.0
In flight Customer Service
Cons: I didnt like the fact that im a paying customer and when i pressed the flight attendant call button to get the attention of a cabin crew, waited for about 15 minutes and nobody showed up, bear in mind that it wasnt the busiest time of flight. I had to wake up the customer sitting next to me so i can walk to the back galley where i found 4 cabin crew members sitting down and chit chatting about their personal lives completely ignoring the chime/sound and light above my seat when i pressed the F/A call button. When i asked for water, one of the cabin crew members pointed towards a bottle of bottle and told me to serve myself as if im a non-paying customer. I paid for my ticket, why should i do their job. In a nutshell, the customer service sucks, for least money i could have taken another airline with better service.
review from
-
9.3
nice airline. transatlantic flights super comfortable
Pros: like flying used to be. free, high quality food, pillows, blankets, comfort kits that included socks, earplugs and eye masks. friendly staff. beautiful new 787. the puddle jumper from Casablanca to Agadir is much less comfortable. It's an older, smaller plane. No amenities at all but still very friendly staff. they are only 6% on time for the JFK-Casablanca route but they boarded and pulled away from the gate on time. the tower made them wait on the runway for 2 hours due to traffic, so I suspect that terrible statistic isn't the airline's fault.
Cons: the phone charging stations never work or only work when you hold your charging cord just so. annoying.
review from
-
10.0
Very good flight
Pros: The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport.
Cons: The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food.
review from
-
6.0
They can be better
Pros: They give us headphones
Cons: The crew need to be more pleasant
review from
-
5.0
Terrible customer service
Pros: Terrible customer service. There was a huge difference between the crew from my trip sep1st ti this time. Crew never bring you something you ask for and they just say yes and you never see them again. I asked for a tea refill and the guy said ok let me check if there is enough to give refill and never got back to me. I asked the other attendant for a cup of water and took over 45min and I had to go ask for it by myself and got the water like if I am receiving gold. I will never go back with Royal sirMoran. I barely understood why people always complain about this company..
Cons: entrainment, comfort and music.
review from
-
4.0
Cons: The flight we originally booked was cancelled.
review from
-
2.0
Cons: An old woman took my seat!
review from
-
4.0
Overpriced Baggage
Pros: Timing was good
Cons: Overpriced, no entertainment, no food, nothing.
review from
-
3.3
Not Reliable At All! Read the Reviews! And be forewarned.
Pros: I liked how my monitor for entertainment kept glitching and making pretty colors. None of the monitors worked but I am an artist so I enjoyed the abstract colors.
Cons: Terrible communication about delays and cancelations. You have to be very proactive in telling them what to do. They almost put me on a flight where I would miss my connection by 9 hours and then would have to wait 18 hours for my next flight. I was late for a family emergency. You can't rely on any website you have to call for updates and are lucky if someone picks up. I feel bad for the staff.
review from
-
3.3
Not worth it
Pros: The crew is nice. And I feel bad for them because everything else is terrible. They have to deal with a lot of upset people.
Cons: Very poor communication about delays and arrivals and cancelations. Not reliable at all. Be prepared to have to travel for 2 days and good luck catching your connecting flight. They are short staffed on pilots so they are over worked. The plane was a disaster very dirty, loud, and two fights broke out. I couldn't even sleep to turn my brain off. No entertainment either.
review from
-
3.0
Cons: Onboard entertainment was truncated on this flight. 4 Hour Direct flight turned into 6 Hour Flight with a stop in Mauritania.
review from
-
4.0
In flight Customer Service
Cons: I didnt like the fact that im a paying customer and when i pressed the flight attendant call button to get the attention of a cabin crew, waited for about 15 minutes and nobody showed up, bear in mind that it wasnt the busiest time of flight. I had to wake up the customer sitting next to me so i can walk to the back galley where i found 4 cabin crew members sitting down and chit chatting about their personal lives completely ignoring the chime/sound and light above my seat when i pressed the F/A call button. When i asked for water, one of the cabin crew members pointed towards a bottle of bottle and told me to serve myself as if im a non-paying customer. I paid for my ticket, why should i do their job. In a nutshell, the customer service sucks, for least money i could have taken another airline with better service.
review from
Flight status
Royal Air Maroc route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
532
Abidjan
ABJ
Casablanca
CMN
522
Bamako
BKO
Casablanca
CMN
533
Casablanca
CMN
Abidjan
ABJ
523
Casablanca
CMN
Bamako
BKO
501
Casablanca
CMN
Dakar
DSS
970
Casablanca
CMN
Madrid
MAD
497
Casablanca
CMN
Dakhla
VIL
502
Dakar
DSS
Casablanca
CMN
971
Madrid
MAD
Casablanca
CMN
781
Paris
ORY
Rabat
RBA
780
Rabat
RBA
Paris
ORY
496
Dakhla
VIL
Casablanca
CMN
985
Malaga
AGP
Casablanca
CMN
984
Casablanca
CMN
Malaga
AGP
201
New York
JFK
Casablanca
CMN
200
Casablanca
CMN
New York
JFK
833
Brussels
BRU
Casablanca
CMN
526
Conakry
CKY
Casablanca
CMN
832
Casablanca
CMN
Brussels
BRU
527
Casablanca
CMN
Conakry
CKY
511
Casablanca
CMN
Nouakchott
NKC
510
Nouakchott
NKC
Casablanca
CMN
968
Casablanca
CMN
Valencia
VLC
761
Paris
ORY
Casablanca
CMN
969
Valencia
VLC
Casablanca
CMN
770
Casablanca
CMN
Paris
ORY
789
Paris
CDG
Casablanca
CMN
788
Casablanca
CMN
Paris
CDG
953
Bologna
BLQ
Casablanca
CMN
952
Casablanca
CMN
Bologna
BLQ
485
Casablanca
CMN
Laayoune
EUN
215
Casablanca
CMN
São Paulo
GRU
545
Casablanca
CMN
Ouagadougou
OUA
484
Laayoune
EUN
Casablanca
CMN
544
Ouagadougou
OUA
Casablanca
CMN
483
Casablanca
CMN
Agadir
AGA
214
São Paulo
GRU
Casablanca
CMN
641
Paris
ORY
Marrakesh
RAK
554
Lagos
LOS
Casablanca
CMN
555
Casablanca
CMN
Lagos
LOS
409
Casablanca
CMN
Marrakesh
RAK
944
Casablanca
CMN
Turin
TRN
938
Casablanca
CMN
Venice
VCE
446
Errachidia
ERH
Casablanca
CMN
264
Kinshasa
FIH
Casablanca
CMN
262
Nairobi
NBO
N'Djamena
NDJ
262
N'Djamena
NDJ
Casablanca
CMN
466
Ouarzazate
OZZ
Marrakesh
RAK
410
Marrakesh
RAK
Casablanca
CMN
465
Marrakesh
RAK
Ouarzazate
OZZ
945
Turin
TRN
Casablanca
CMN
939
Venice
VCE
Casablanca
CMN
942
Casablanca
CMN
Rome
FCO
265
Casablanca
CMN
Kinshasa
FIH
263
Casablanca
CMN
N'Djamena
NDJ
943
Rome
FCO
Casablanca
CMN
263
N'Djamena
NDJ
Nairobi
NBO
667
Paris
ORY
Tangier
TNG
666
Tangier
TNG
Paris
ORY
458
Casablanca
CMN
Nador
NDR
642
Marrakesh
RAK
Paris
ORY
663
Paris
ORY
Agadir
AGA
459
Nador
NDR
Casablanca
CMN
546
Niamey
NIM
Casablanca
CMN
547
Casablanca
CMN
Niamey
NIM
996
Casablanca
CMN
Porto
OPO
997
Porto
OPO
Casablanca
CMN
490
Agadir
AGA
Casablanca
CMN
851
Amsterdam
AMS
Casablanca
CMN
683
Brussels
BRU
Nador
NDR
850
Casablanca
CMN
Amsterdam
AMS
682
Nador
NDR
Brussels
BRU
683
Nador
NDR
Tangier
TNG
682
Tangier
TNG
Nador
NDR
437
Al Hoceima
AHU
Tetouan
TTU
275
Beirut
BEY
Casablanca
CMN
285
Casablanca
CMN
Douala
DLA
436
Casablanca
CMN
Tetouan
TTU
509
Douala
DLA
Yaounde
NSI
254
Jeddah
JED
Casablanca
CMN
Top airports served by Royal Air Maroc
- Casablanca Mohamed V Airport (CMN)
- Paris Orly Airport (ORY)
- Doha Hamad International Airport (DOH)
- Marrakesh Menara Airport (RAK)
- Agadir Almassira Airport (AGA)
- New York John F Kennedy Intl Airport (JFK)
- Rome Fiumicino Airport (FCO)
- Oujda Les Angades Airport (OUD)
- Tangier Boukhalef Airport (TNG)
- Rabat Sale Airport (RBA)
- Laayoune Hassan I Airport (EUN)
- Madrid Barajas Airport (MAD)
- Brussels Bruxelles-National & other airports Airport (BRU)
- Dakhla Airport (VIL)
- Marseille Airport (MRS)
Royal Air Maroc contact information
- AT IATA code
- 00 212 5 22 48 97 97 Call
- royalairmaroc.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
