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Pros: When I landed to Casablanca I noticed my final flight is delayed over 8 hrs to the next morning. The staffs were extremely rude (walked away when I asked for my bag retrieval) and minimally helpful and dishonest. I missed the hotel shuttle that's arranged and when I took a taxi on my own the next day I was scammed.

Cons: The airline should've informed me earlier so I could have changed my final destination travel plan. Also the staffs need to be courteous, professional and empathetic

Pros: Nothing

Cons: Filthy bathrooms upon boarding. Terrible food and TVs didn’t work. No help with issues from gate staff and no help upon calling their customer service. Would never use this airline again.

Pros: They had supplies to deliver a baby onboard

Cons: The bathrooms were dirty. Food terrible. Poor service. TVs didn’t work. Confusing checkin counter unhelpful gate staff. Non-existent customer service.

Pros: Departed on time.

Cons: Food is not the best.

Pros: The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care.

Cons: Staff doing their job would have been nice

Pros: On time departures.

Cons: Food is horrible, aircraft interior run down, my seat table was dirty.

Pros: Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience

Cons: Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry.

Pros: Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service.

Cons: No personal tv.

Pros: From Casablanca to Accra the seat was very comfortable, and they gave us blankets, pillow, socks and eye mask (none of these provided from Barcelona to Casablanca, and the seat was smaller) Good food and tea service.

Cons: Personal tv missing.

Cons: It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane.

Cons: The food options, the crew could have been friendlier and the seats were not too comfortable

Cons: They stole my clothes from my suitcase

Pros: The boarding was surprisingly fast and that was it.

Cons: Better service ms all around.

Cons: Was not advise about Extra Charges for luggage 70.00 EUROS PRR CHECKED BAG

Pros: Crew was nice

Cons: Food , entertainment , wifi

Pros: Crew was nice . Boarding was relatively easy

Cons: WiFi didn’t work, long haul flight with absolutely NO entertainment. Food was below average as was seat comfort

Glad got back to US safe after a long day at the airport & the plane!

Pros: Late boarding ruined everything !!

Cons: Late boarding! Crew lack of customer service skill! Food wasn’t good enough as well! ....etc

Cons: Were never informed, kept in the dark about why we were delayed closed to 5 hours .it was an officer who anonymously told us there was a bagger handler strike

Cons: We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike

Pros: Crew was fine. Below Air France better than American airline

Cons: Had a lo layover in Casablanca (landed at 830 and left at 5) and they lost my bag.

Pros: Crew was very friendly

Cons: Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning.

Pros: Crew was nice

Cons: Flight delayed without good reason got in very late TVs didn't work Dirty bathroom Not comfortable

Pros: The crew was friendly and accommodating

Cons: The plane was delayed a few hours and no good reason was provided. The seats were not comfortable and the food was not good. Many of the televisions and chargers didn't work. bathrooms were dirty

Cons: no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!

Pros: Crew rude and seat aren't comfortable.also didn't get my 4 piece of luggage...I'm still waiting yet!

Cons: Received notification that flight was canceled/delayed & notified to checkin at airport between specific times. At the airport the checkin counter opened 3 hours & 20 minutes later than the notification announced. By the time checkin opened, all lounges had closed. Also, flight was further delayed.

Cons: They let people smoke on the plane and didn't do anything about it which was bizarre.

Worst flight!!!!

Cons: The flight was late! Nightmare at boarding! I arrived an hour and a half late They lost my luggage I have not heard back yet

Pros: Crew was great

Cons: They could have not been 2.5 hours late leaving my origin city and causing me to miss both of my connecting flights

Pros: Most of the crew was nice.

Cons: The food was bad, all four planes on our trip were delayed, and they lost our luggage.

Pros: nothing! Very poor service

Cons: Have special help for large families especially with young children. Most airlines anticipate large families’ arrival and keep a golf car at the gate to help them. Your company is careless, callus. In addition i lost 3 luggages

Cons: The flight was cancelled and the gate information was never updated to reflect the new time. My luggage was also lost.