location and helpful staff
The hotel is close to many shops and restaurants. It is convenient for the railway station and on the city walking route.
Great location, it's very close to the both city center and the mall. The staff was very friendly and helpful.
Attitudes of staff
airport shuttle convenient ,as were the city busses , good in house restaurant a little worn around the edges
The hotel is very clean and the beds are comfortable. The hotel staff couldn't be nicer or more helpful in every way.
Service was very courteous and professional; rooms were very comfortable
Nice stay as usual Housekeeping interrupting us 3 times in the morning claiming they weren't notified by the desk about our late checkout for 1pm therefore interrupting our extra needed rest
Nice place. Great location. Really small rooms. Do NOT get any of the rooms with a room number that ends in 29!!
Location Empty vending machines Dirty Loose fixtures in bathroom
Convenient, pleasant enough Poor lighting in room, hotel is dated, small room for a king bed
It has charm and a richness.
very clean, nice and efficient! Thanks!
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
Very nice hotel in good location and at a very reasonable price. Rooms were clean and comfortable. Staff was accommodating and friendly. Nothing
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before? Bathroom was a bit dark, but not a deal breaker.
comfortable beds great view of capital overpriced!
I loved the quick check-in process, the hospitality of the staff, and the cleanliness of the room. The beds are the old coil spring type, and my back gave me some trouble the next morning.
The hotel is right next to downtown and connected to the mall and convention center. The Internet was too expensive and parking was a bit pricey as well.
stayed two nights at the hotel for my 21st and Valentine's Day. the hotel is right in downtown providence. easy to walk to places. also enjoyed that the hotel was connected to the providence place mall. my boyfriend and I stayed in a premier room so we had beautiful views of downtown. We paid extra to get a corner room which we thought would have been bigger than it was. The room next to us had a young child who spent the night screaming from 4am-noon, so we didn't get much sleep the first night. Wifi was expensive as well as parking. Also from our room you could hear the elevator every time it came up and down past our floor which was annoying at times. we purchased a movie one night to watch and the movie skipped. the front desk did not charge us for it, but you would think for paying $18 for a movie that the quality would have been better
Staff was friendly and helpful. Room was clean and well appointed. Pool area was fun and we enjoyed the hot tub. I felt a little nickel and dimed: the parking was expensive and there weren't other options in the area. It added a lot of cost to what seemed to be, initially, a great deal.
This hotel is in the heart of downtown Providence and it's connected to the Providence Place Mall as well as the Dunkin Donuts Convention Center. Self parking is $18 per day and valet parking is $28 per day. Valet has come and go priveleges whereas self parking does not. WiFi is also pricey if you would like a decent connection. It came in at $15 per day.
Great location. Easy walking to many attractions.
Actually booked the room from my iPhone while driving up 95, a half hour before arrival. Great deal through Kayak. Although it was very late, the staff were pleasant and polite. The room was perfect for my high school senior son and myself.
I liked how close the Hotel was to many fun bars and exciting things to see. I didn't like the staff, the hair that was all over my room and not having any food available 24hr.
The room and view were wonderful. Large bathroom, comfortable bed, and overall very clean. The hotel is connected to Providence Place, which makes it easy to do a little shopping if you would like to. At first I felt the valet parking was a little expensive at $28 a night, but it really is worth it. Obviously free parking would be ideal, but self parking is almost as expensive and doesn't give you the flexibility to come and go. The indoor pool is worthless. It is quite small and entirely overrun with noisy kids. We walked in and turned around immediately. The elevator was very frustrating. It requires key cards to select any floor that isn't the ground level. That wouldn't be a problem if the card reader worked flawlessly, but it didn't. It also did not stay on the current floor, while we selected where we wanted to go. This means, that although we were going up, the elevator would move to another floor before we could make our selection. People would get on going in the opposite direction, which was very annoying.
We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well. Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.
Location only Room was set to 80 degrees and when I turned the temp down it was impossible to tell if the temp was going down.
It's clean and was a large room. We checked in at 11 pm after a long drive excited to get to bed. We were kept up for hours when what sounded like a trash compactor was on all night. It was SO LOUD and we live in a city so we are used to noise. I just can't believe they put us in that room and that they charge people money to stay in a room that is next to some sort of loud machine.
Beds were extremely comfortable Breakfast in room was too expensive
The bed was very comfortable, the view of the harbor was very pretty, the location was perfect for visiting our son at Brown University, it was close to a lot of restaurants on Wickenden Street, the lighting in the room was good, the room was comfortable and well-appointed, staff was nice and helpful. The room was a little small, lobby was a little small and a little dingy. It also would have been nice to have an airport shuttle.
Comfortable beds. Lovely view of the harbor. Professional service. Appreciated the shuttle service to Brown University and back. Nothing to dislike really.
large room.internet connection was no problem.people at the restaurant for breakfast were nice.breakfast buffet was good for that price(under 10) location.far from center of city. tired outside looking.
Convenient location, easy access to Brown University, amenities & the highway. Free wi-fi access & parking facility; free coffee; spacious room; friendly & helpful staff. NA
Wonderful staff, shuttle was very helpful! construction was annoying
Only hotel available, rrom was clean and nice Location, poor check in, did not have our reservation, shuttle not available to downtown when we needed it. Breakfast closed at 11 and then no lunch available, nothing until dinner
great location, overlooking the bay The hotel was under renovation and this was not disclosed anywhere. the work is very nice and i am sure that it will be wonderful after it is complete, but it would have been nice to know prior to arrival. the carpet is new but the design is one that makes you think it is worn and old. they should rethink the design.
Right size, right price. I thought the hallways and elevators were too warm. The elevators could use energy saving light bulbs (I believe there were 6 or even 8 light bulbs in the elevator ceiling) and this would likely reduce the heat.
Comfy bed! Didn't have view of river....last time we did and it was fabulous. Noisy neighbors!
Convinient parking. Free coffee in lobby Odor of smoke in room. I was not crazy about the sleep number bed.
Disappointing position - next to motorway.But, that said, close enough to the centre for it to be reached on foot.
Perfect location for show @ DD Center, & walking distance to plenty of sights/restaraunts/bars/shopping. Daily parking rate of $25. Walked everywhere, so didn't use car for two days.
The great restaurant and security No
People were generally friendly, but a lack of either flexibility or authority with the front level staff was mildly upsetting. I booked two nights separately online. (I decided to add a night to the stay in advance of going). When I got to the hotel I mentioned this and they said it wouldn't be an issue. Just to check back in the next day. When I went to check back in at 8 AM, it was an issue. They wanted to move me because someone had already checked in online for my room? I had to spend half an hour and speak with 3 people to get it resolved. The woman at the front desk originally told me there was nothing they could do. It would have been nice if she had offered to check with someone rather than me having to ask to speak with a manager.
The check in & concierge were efficient. Although whilst they foced on dining. I believe for me it would have been more advantageous to mention the trolley tour bus which shows you around the city as I was only there for one day & had travelled from Australia. By the time I read a brochure Sunday morning the tours didn't start till 11.00 when I was ready to leave.. Also my daughter Julie has called the hotel as they had debited our credit card almost $500 even though I paid cash Saturday. As at Yesterday this matter still had not been rectified. We had two rooms there, perhapsd as a good will gesture you could comp them a room in the future. Regards Kathleen Roberts Other thana the hotel breakfast lounge we couldn't find anyway else for breakfast.
The professionalism of the reservation agent at the hotel. They did not have the reservation that I made in their system. So had I not called ahead of time to cancel, there would've been some awkwardness of having booked the room online only to not have it in the hotels system.
Staff were helpful Bathroom was very small and needed some renovation. Room was dark and could have used better lighting.
Very expensive for a very basic hotel.
Comfort of the room & location to the conference facilities in the city On the final night, there was a disturbance (drunk young men) on our floor. Despite being informed at 2.30am - the staff/security did not deal with this issue until 5.30am. By this point, my night's sleep was beyond repair! We were not offered componsation for this - which was very disappoionting, as we paid a lot of money for this room, and only managed a few hours sleep.
Convenience and good service of the hotel staffs. Room cleanliness is good and comfortable. only free wifi at the hotel lobby.
The location was perfect for the seminar we were taking the price was very high for what we received.
Having made a reservation for two doubles in june for oct, we arrived to find there were none available. We were give a king and rollaway torture bed. We wetre told that rooms were given to walk-ins first come, first serve. Why do you take our phone # and credit card? Parking outrageously expensive with no options.
The air conditioning did not work. Room was warm and stuffy even at the coldest setting.
The rooms were very spacious and modern, beds were very comfortable and overall very clean and well kept. Location! In the heart of downtown Providence, hard to get to or from there, all parking(including the parking provided by the hotel) is paid. the hotel is actually more than some adjacent lots. shouldn't have to pay $25 to park at a hotel that already cost $179 for the night, make your own breakfast
Staff, location and facilities are excellent.
Very comfortable attentive pleasant staff good facilities low key relaxing atmoshere good choice breakfast buffet and coffee on tap. Please write at least 15 words Could not open window
Room and staff were excellent. No pool or hot tub and the fitness center is too small.
View was nice from the room, staff was very nice. Parking is not included. 20 to park per day, and 26 if you have to take your car out at any point that day.
Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park. Price to leave car overnight felt high. The vanity was crowded for two guests.
The hotel was a close walk to the mall and the park as well as a nice stroll to other local restaurants. We got a nice view of the city and the halls were quiet for sleeping in. It cost $26 a day to park in their parking lot. And my sister in law got a fold out couch for her to sleep on and the mattress had red-ish makeup all over it and it was very uncomfortable.
Gooo everithing Ok
The hotel was in an excellent location and the room had a picture perfect view! The washer and dryer were both coin operated; however, a change machine was lacking. Replace the washer and dryer!
Great staff, big rooms, clean A bit expensive to park car ($26 a night)
Nice room excellent bedding close to elevator. Received statement from hotel showing a 0 balance. When I reviewed my credit card statement, a $50 charge from the Marriott showed up. Why???
Location is easy to get to and still close to downtown area. Entire staff were very cordial and accomdating. Nicely appointed rooms and well kept common areas. Pool is fantastic. Even though staff kept drying tile by inside pool it's extremely difficult to walk. Suggest different tile.
Quiet, clean place.
Rooms were very clean, bed was comfortable and staff was extremely friendly (especially the woman who checked me in at night and the two women working in the breakfast area). Didn't have any complaints. I would definitely recommend this hotel to others and I will stay again when I'm in the area.
Staff were view friendly and professional. Beds were quite comfy and homey. Room carpet could have been cleaner. Had used tooth pick beside of ac unit.
Bedding very nice and comfotable decor very very nice breakfast had a lot of items, all very good Had to wait about 10 min. For someone to appear at front desk
Pool was much too cold for swimming and jacuzzi was only luke-warm. They said there was some technical problem, but a huge disapointment given that that was a major reason for choosing that hotel.
Parking was convenient, and ideal for transit stay Breakfast could have been a bit better organised
It was close in proximity to Providence, Rhode Island, !0 minutes away but much cheaper rate. There was a continental breakfast served every morning with all the choices including "prep yourself waffles", sausage, bacon, eggs, array of cereals, drinks, fruit, etc. There is a 24hour business center with a computer and free internet and free wifi throughout the hotel. IT has a swimming pool and fitness center!! While this may be a budget hotel, it is well worth it. The hotel staff is at your beck and call. They have a refrigerator and microwave in the rooms. Fantastic. Perfect for a family trip with children that happen to be picky eaters. We had to buy our food and warm it in the microwave. I would stay there again. The room we stayed in smelled a little mildewy. I'm sure if i had said something to the staff they would have changed it right away but, we just stuck it out. No biggie. Overall we loved the place to sleep, eat and swim.
Breakfast was outstanding! When the vending machine was out of bottled water, we were given a couple of free bottles from the hotel stock.
The breakfast buffet was great!
Rroms were clean, felt newly-decorated. Staff were laid back. Hot tub in pool room was closed, covered with a cheap and maybe unsafe piece of plywood. The pool water was too cold. Staff seemed unwilling to help with a walk-in, late reservation. Continental breakfast ended too early (should run til 10:30 or 11).
The hotel was very nice. It was comfortable and clean. The staff was nice and friendly. The staff seemed to enjoy their job. The walls were a bit easy to hear through but, since I do not have sleep difficulties, it did not bother me.
That there was a small fridge and microwave in the room. Also, they has WiFi and a breakfast in the am at no extra charge. Would definately stay again and recommend to others. The breakfast had no fruit or yogurt. Very unhealthy choices-but coffee was good.
Beds were comfortable once we removed sketchy blankets. Smelly. People loitering in hallway. Empty bottle of whiskey under bathroom sink.
Well kept, old building with traditional flourishes. Upgraded room was quite appealing, and the bed was incredibly comfortable. Overall the stay was pleasant. Room service failed us significantly (one day they removed towels and did not replace, and no replacement on toiletries during service) however the front desk staff was very pleasant and resolved all of our issues quickly. There wasn't much in the way of power outlets near the end tables, which was only a minor inconvenience, and there was no microwave in our room, though we had a fridge.
It is clean and stuff are nice. I start wondering why I have been spending more money to dirty unkind hotels. We had good breakfast,too. Nothing
The room was pretty much what I expected for the price. It was clean and has been kept up maintenance wise. The front desk clerk was not very friendly at all. Hardly even looked at us while we checked in.
The staff members were very nice, the young man kept changing my room until I was comfortable. The breakfast was good and the dining area was very clean. Location is good. All the rooms had a bad odor to it. I had to buy a bottle of febreeze and spray the floor and furniture down. There was a weird stain on the comforter. The rooms I checked had a weird urine smell and/or smelled of cigarettes.
Free wifi. Free breakfast. Comfortable bed and pillows. Great price. Good location. Good shower and towels. Nice usable spaces for luggage and working. Good tv. Ample parking. Near plenty of food and shops.
Friendly, courteous, very clean, ease of disability access, pricem excellent continental bkfst. Nothing to add here
Nothing great but if u do not have any other options, its a clean enough place.
It was great for what I was looking for. Did not find anything unusual.
Staff was very friendly and informative. Overall the whole hotel was pretty clean.
free breakfast was the best part of the entire thing - there was a great selection for young children and the breakfast room was clean and well stocked. Room was dirty - blood stain on the bed spread and smelled of old cigarette smoke even though the room was suppose to be non-smoking.
The bed was extremely comfortable and the staff was very helpful and friendly. Very clean also. The price changes everytime I go there and I wish breakfast was served past 10:00 am especially on Sunday.
Straightforward room with just what I needed and no extra perks. I was signed up for their internet offers without my authorization and now I get emails from them.
nice quiet room, friendly front desk staff, enough parking space a typical no-atmosphere hotel
This place was horrible! The lady at the desk was cold and unfriendly during check in. We were up for a funeral so just checked in and then came back around 10 at night. The toilet was broke and ran ALL night long, the AC kept shutting down - the TV was from the 90's- my wife burnt herself washing her hands because the water temp was scolding hot - the microwave was on top of the fridge but there wasn't anywhere to plug it in so we had to move it and find a spot - there were Cheerios all around the bed and floor and when you tried calling 0 to get someone, they didn't answer! Please spend the extra few dollars and got to any other place but this one!!!
Convenient location. Staff 'act' friendly. We stayed one night, unpacking as little as possible. It's been 3 days since we left and our rental car still stinks from our suitcases that absorbed the cigarette smoke in the room. It is bad, very bad. I asked for a non-smoking room and they wanted $40 more. My sleep apnea medical device will need to be replaced as I can't get the smell out even after aggressive cleaning.
Staff was absolutely great! Extremely courteous and helpful. Room was very clean, plenty of hot water, housekeepers were extremely courteous and efficient. Once again, great staff from front desk through housekeeping.
Comfortable bed Good shower Good location Good price Lousy breakfast NO wifi !! Fuzzy TV
Enjoyed the bars downstairs at the hotel. The staff was pretty pretentious.
Everything about the Dean felt like it had been planned out very meticulously. The lighting, amazing linens, and custom soaps and shower gels were all perfect. We kept discovering great "little" gems throught our whole stay!
The staff was friendly. The rooms are smaller which is fine. Lack of coffee maker Small ironing board No closet
The hotel delivered as expected. Rooms were up to date. The shower was a bit tricky to use. Cost of parking $26 was a bit high
On a college tour with my 17 year old daughter and she fell in love with Providence mainly because of the experience we had at and around the Dean. Great service; everyone was friendly and helpful. The rooms and public spaces were eclectic but comfortable. Highly recommend it.
The coffee shop has excellent expresso, delicious! The elevator is an old fashioned "lift". Young people running the reception have wonderful, polite personalities! WiFi works well. Rooms have wood floors, nice decor, very clean ! I do like the hotel, and sincerely enjoyed my stay. I actually extended it two additional days! You wouldn't bring young children, I say, because of the lift.
Hotel was beautiful, rooms very clean and staff very helpful
Great Staff, facility, bedroom & dining!I'd like to come when the weather isn't so frigid to enjoy abit more in the area. Ouch....cold bathroom floor! (if they renovate, install a warm-tiles heat underlay mat).Possibly getting the 'handouts' they give when checking in, via my eMail before I arrive - so I've got a little insight before arrival? Still, a joy to attend!
It is in a beautifully restored house with handsomely decorated rooms The hotel is next to a very busy Interstate.
Location very convenient, lots of character (much better than a plastic hotel), delicious hot breakfast, and very friendly staff. Water pressure in the bathroom was pretty poor.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Cleanliness, staff was wonderful (helpful, courteous, friendly) off-street parking, proximity to all attractions I couldn't stay longer
the upgraded large king room excellent breakfast in a beautiful dining room friendliness of all staff encountered cozy public reading room 'staffed' with homemade brownies may not have cared for a 'basement' room which is where we were originally booked, presumably because of the lower Priceline price? If Priceline gets the best price at the hotel, I want to know if it is for the room with least ambience.
Very friendly staff, and a nice laid back atmosphere at this historic inn.
Good location, easy to access. Reeks of cigarette smoke. Floors not swept recently. Counter tops sticky. Bathroom not clean (bug in tub, hair on floor). Limited handicap parking.
The only thing that I can say good about this particular Hotel Location is the Front Desk employee was great. We did not end up staying here. Dirty bathroom floor, had not been swept at all. There was hair and cigaret ashes beside the toilet. The bed had hair in it and it looked like someone had just rolled out of it. I have stayed at Motel 6 before and always had a great experience. Just did not this time.
little brwon ants on night stand in morning / advised front desk
quick and easy no mini fridge
We were given a smoking room even though we had reserved for a non smoking room. The TV in the room didn't work. There were hairs on the bed sheets. We were told that we couldn't get internet in the room as we hadn't specified an 'internet room' when we booked the hotel - though this was not mentioned on the website.
Spacious room. Had to pay for wifi, but yet it was not working.. No mini frigror microwave.
Price was very reasonable for 2 people splitting the cost. It was clean and served the purpose for one overnight for a conference Slow Wifi Pretty bare bones room Not the most comfortable bed