Overview

Sandos Caracol Eco Experience Resort
Best Fitness Area

Carretera Cancun-Chetumal km 295, 77710 Playa del Carmen, QR, Mexico
+52 984 873 4444

₹ 8,718+

Video: Sandos Caracol Eco Experience Resort

When you stay at Sandos Caracol Eco Resort - All Inclusive in Playa del Carmen, you'll be on the beach and close to Gran Coral Golf and El Camaleon Golf Club. This all-inclusive resort is within close proximity of Guadalupe Church and 28 de Julio Square.

Overall guest ratings

8.1/10 Excellent
based on 1,922 reviews

Review highlights

  • 8.3
  • 8.1
  • 5.7
  • 5.4

Good to know

  • Pleasant hotel grounds
  • Friendly atmosphere
  • Recreation staff is nice
  • Friendly service

Nearby

    show all

    About

    When you stay at Sandos Caracol Eco Resort - All Inclusive in Playa del Carmen, you'll be on the beach and close to Gran Coral Golf and El Camaleon Golf Club. This all-inclusive resort is within close proximity of Guadalupe Church and 28 de Julio Square.

    Rooms

    Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Satisfy your appetite at one of the resort's 9 restaurants. When you are in need of a refreshing drink, visit a swim-up bar or one of 10 bars/lounges, or 2 poolside bars.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

    Less more
    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Playground
    • Pool table
    • Private beach
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Child-friendly
    • Child pool
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Steam room
    • Wedding services
    • Outdoor tennis
    Less more
    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 1,922 reviews
    • 8.3 "Location is great."
      7.9 "79% appreciated the closeness to the beach."
      8.9 "89% liked the proximity to sightseeing."
      7.1 "71% liked the proximity to shopping."
      7.2 "City centre within easy reach, said 72%."
      10.0 "Great parking, according to 100%."
      10.0 "Good access to the airport, said 100%."
    • 8.1 "Great service."
      9.3 "93% found the staff to be very friendly."
      9.2 "92% said the recreation staff was great."
      7.6 "76% thought the service was very professional."
      9.5 "Excellent childcare, thought 95%."
      9.1 "91% found the restaurant service to be one of the best."
      7.0 "70% were happy with the room service."
      8.9 "Lovely bar service, according to 89%."
      7.5 "75% said the tour guides were very nice."
      9.0 "90% said the concierge service was amazing."
    • 7.9 "Wellness & sports facilities were pleasant enough."
      9.7 "top-notch fitness area, thought 97%."
    • 7.6 "Good breakfast."
    • 6.3 "Beach is so-so."
    • 5.7 "Average comfort."
      6.8 "Only 68% said rooms were big enough."
    • 5.4 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
      6.5 "65% thought the cleanliness of the hotel was average."
    • 5.1 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      6.8 "Only 68% said rooms were big enough."
      5.0 "Only 50% found the balcony ok."
    • 4.3 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 634 reviews
    • 8.8 "Amenities are good."
      9.2 "92% found the grounds to be nice."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
      9.1 "91% said the recreation staff was great."
    • 8.6 "Location is great."
    • 7.7 "Good breakfast."
    • 6.8 "Beach is so-so."
    • 6.0 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      5.3 "Beds were acceptable for 53%."
      6.7 "67% thought the minibar was ok."
    • 6.0 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.2 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.7 Good
    based on 1,287 reviews
    • 8.5 "Amenities are good."
      9.0 "90% found the grounds to be nice."
      7.0 "70% loved the facilities for kids."
    • 8.3 "Location is great."
      9.1 "91% liked the proximity to sightseeing."
      7.9 "79% appreciated the closeness to the beach."
    • 7.6 "Good service."
      9.2 "92% found the staff to be very friendly."
      9.4 "94% said the recreation staff was great."
      7.5 "75% thought the service was very professional."
      9.2 "92% found the restaurant service to be one of the best."
      9.6 "Excellent childcare, thought 96%."
    • 6.3 "Vibe was decent."
      6.5 "Only 65% thought, the hotel was luxurious."
    • 6.0 "Beach is so-so."
    • 5.4 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.1 "Average comfort."
      6.8 "Only 68% said rooms were big enough."
    • 4.6 "Internet is poor."
    • 4.0 "Rooms are not good."
      1.5 "85% thought they were poorly maintained."
      3.9 "61% complained about the bathroom."
      1.7 "For 83%, the rooms looked old."
      2.8 "Air conditioning was criticized by 72%."
      4.6 "54% didn't like the uncomfortable beds."
      4.4 "56% found problems with the furniture."
      4.0 "60% had problems with the shower."
      2.1 "79% said the bathroom was dirty."
    View all review categories
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Pleasant hotel grounds"
    "Friendly atmosphere"
    "Recreation staff is nice"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    aqua park
    great beach
    suitable for children
    main pool
    lots of kids
    small children
    kids and babies
    rocky water
    food was average
    great resort
    buffet restaurant
    sales people
    gorgeous scenery
    families with kids
    junior suite
    jungle
    wonderful beach holiday
    english and spanish
    great holiday
    beach is very rocky
    lots of partying
    more

    Photos
    Map

    Map

    Close