Ibis Paris Tour Eiffel Cambronne 15Ème

Front desk staff Basil, Delphine, and especially Sarah were most helpful. The same cannot be said for a lady with more authority.

We had received confirmation in English for early check-in before 7:00 without charge. However, in French it said something different. Upon arrival we were informed by an authority that we didn't have early check-in because we hadn't paid 35 euros. We said we would gladly pay that, but it didn't matter. We finally got our room at about 11:30.

Room service is good.

Quality of water is not good. Room space is very little and not enough for couple with kid.

Only thing it was close to everything

Room smaller than it was presented, no fridge, air conditioning was not working well, could not get any ice, apparently they ran out of ice and a mice ran out of my room

This was the worse hotel experience ever.

I am very displeased with the quality and service provided during my stay at this Ibis. To start, I booked this hotel because the description indicated “the new ibis room” to celebrate my eighth wedding anniversary. To my surprise it was completely the contrary. When we arrived at the hotel, I asked the receptionist to confirm my specific room requests (indicated above and below). The individual had us wait for about 30 minutes because allegedly his manager was confirming that the room was in order. When we arrived to the room, it was very displeasing to my wife and to myself for the following reasons: 1. The hallway floor had old carpet with noticeable large stains. Clearly not maintained. 2. The room itself was one of the worst maintained hotel room I have ever stayed. Old floor, walls, cabinets sidings and window paint were peeling off. The bathroom walls, bathtub and in sink all had mold. 3. There is no room service. I dialed more than 5 times to the receptionist with no response. 4. No iron available. It was a siege to validate the door card for access to the only room with an iron. One afternoon, I went to the receptionist three times because the receptionist was unable to successfully validate the card. I regret spending my anniversary under these harsh conditions and I will never again stay at this hotel nor will we ever recommend others to stay here as well. Further and for the above reasons, I would like to officially request compensation and your attention to remediate this situation and halt the false advertisement of a “new ibis room.”