Recent reviews
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4.5
The place was clean. Location was good. Air conditioning was broken. Room was too hot and we couldn't do anything about it. Staff put an industrial fan in our room. Staff was very cold and didn't seem to care at all. Satellite tv was broken too so, no tv. When asked they said they are working on it. Happened due to a storm that broke the sattelite. Ironically there was no storm. Don't know what they were talking about as I live in the area.
review from KAYAK -
9.7
The hotel itself is gorgeous. The view from our fallside room was amazing. Absolutely amazing. The bathroom and walk in shower was fantastic! The hotel was very clean and the staff was helpful for all of our touristy questions! The bathroom door, while very aesthetically pleasing, was not very functional for a group of people.. the door didn't close all the way (it was a sliding barn door type style) and it didn't allow for the bathroom activities to be "separate" from the rest of the hotel room. The only other issue I had was the paying for parking (two nights was $70) and the breakfast buffet, while very good, was $22 a person.. just a hair on the expensive side for those two items.
review from KAYAK -
10.0
Large and comfortable room. Walking distance from the attractions. Quiet and clean When you reserve 4 people and get breakfast for only 2 it's disappointing.
review from KAYAK -
10.0
Cleanliness, comfort and the staff
review from KAYAK -
10.0
Stay, hotel staff, Restaurant and service. There should be more than one soap. I had to request to send needed soap for bath.
review from KAYAK -
10.0
10
review from KAYAK -
6.0
I liked the friendly customer service It was a Sheraton not a Marriott, I have stayed all over the world in Marriott but this one was sub-par. I could've stayed at Sheraton instead and pay a lot less than paying Marriott money but staying in a Sheraton. In all I would never stay at this hotel again.
review from KAYAK -
10.0
Beautiful view comfortable beds nice in understanding staff The room could use more lights
review from KAYAK -
5.7
Location was great. Staff were not very helpful and the rooms need to be updated.
review from KAYAK -
6.2
Location, amenities Small bathroom, aged finishes, air conditioning system and condenser noise, parking fees
review from KAYAK -
10.0
We were switched from two queens to a king with no charge. The breakfast buffet option was a good deal (just make sure you are hungry). Our hotel view of the falls was worth the extra money to wake up to and be able to watch the colors and fireworks at the falls at night. I wasn't told up front how much parking was per day ($25) and I could have moved my car to cheaper lots had I known.
review from KAYAK -
8.0
The service was great. The room was very nice. At the price of the hotel parking and wifi should be included. The room was a little outdated but nice.
review from KAYAK -
6.0
We liked the location best because it was within walking distance to everything. The pool was nice. The view of the falls was fantastic. The room wasn't very clean but in an old, "needs to be renovated" kind of way. Something orange dropped from the shower head on our last day there and the mini fridge hummed the whole time. We had dinner at Milestones and the food came out so fast it was obvious that it was prepared before we got there and reheated before being served to us. Not exactly the classy dining experience they try to promote.
review from KAYAK -
8.2
Price and location cannot be beat. Parking is almost $30 and WiFi in room is not free.
review from KAYAK -
8.8
Very clean, with knowledgeable staff. A great place to stay
review from KAYAK -
6.6
The view of the falls from the room is truly what you are paying for. Beds were very comfortable. Nice linens. Good housekeeping staff. The nickel and diming for internet service and parking is very tacky. Although the room price looks okay when you book through Kayak or any other internet service, after taxes and parking add ons you pay roughly $100 more per night. Also, the hotel rugs and elevators need an upgrade. It is ludicrous for such a so-called luxury hotel to make guests compete for elevator service. It became a sport to get on one that wasn't full already and to guess which of four doors would open next that you had to leap for. The pool is ridiculously small for the facility, and packed with children at all hours.
review from KAYAK
-
9.7
The hotel itself is gorgeous. The view from our fallside room was amazing. Absolutely amazing. The bathroom and walk in shower was fantastic! The hotel was very clean and the staff was helpful for all of our touristy questions! The bathroom door, while very aesthetically pleasing, was not very functional for a group of people.. the door didn't close all the way (it was a sliding barn door type style) and it didn't allow for the bathroom activities to be "separate" from the rest of the hotel room. The only other issue I had was the paying for parking (two nights was $70) and the breakfast buffet, while very good, was $22 a person.. just a hair on the expensive side for those two items.
review from KAYAK -
10.0
Large and comfortable room. Walking distance from the attractions. Quiet and clean When you reserve 4 people and get breakfast for only 2 it's disappointing.
review from KAYAK -
10.0
Cleanliness, comfort and the staff
review from KAYAK -
10.0
Stay, hotel staff, Restaurant and service. There should be more than one soap. I had to request to send needed soap for bath.
review from KAYAK -
10.0
10
review from KAYAK -
10.0
Beautiful view comfortable beds nice in understanding staff The room could use more lights
review from KAYAK -
10.0
We were switched from two queens to a king with no charge. The breakfast buffet option was a good deal (just make sure you are hungry). Our hotel view of the falls was worth the extra money to wake up to and be able to watch the colors and fireworks at the falls at night. I wasn't told up front how much parking was per day ($25) and I could have moved my car to cheaper lots had I known.
review from KAYAK -
8.0
The service was great. The room was very nice. At the price of the hotel parking and wifi should be included. The room was a little outdated but nice.
review from KAYAK -
8.2
Price and location cannot be beat. Parking is almost $30 and WiFi in room is not free.
review from KAYAK -
8.8
Very clean, with knowledgeable staff. A great place to stay
review from KAYAK
-
4.5
The place was clean. Location was good. Air conditioning was broken. Room was too hot and we couldn't do anything about it. Staff put an industrial fan in our room. Staff was very cold and didn't seem to care at all. Satellite tv was broken too so, no tv. When asked they said they are working on it. Happened due to a storm that broke the sattelite. Ironically there was no storm. Don't know what they were talking about as I live in the area.
review from KAYAK -
6.0
I liked the friendly customer service It was a Sheraton not a Marriott, I have stayed all over the world in Marriott but this one was sub-par. I could've stayed at Sheraton instead and pay a lot less than paying Marriott money but staying in a Sheraton. In all I would never stay at this hotel again.
review from KAYAK -
5.7
Location was great. Staff were not very helpful and the rooms need to be updated.
review from KAYAK -
6.2
Location, amenities Small bathroom, aged finishes, air conditioning system and condenser noise, parking fees
review from KAYAK -
6.0
We liked the location best because it was within walking distance to everything. The pool was nice. The view of the falls was fantastic. The room wasn't very clean but in an old, "needs to be renovated" kind of way. Something orange dropped from the shower head on our last day there and the mini fridge hummed the whole time. We had dinner at Milestones and the food came out so fast it was obvious that it was prepared before we got there and reheated before being served to us. Not exactly the classy dining experience they try to promote.
review from KAYAK
