Crowne Plaza New Delhi Rohini

Generally a very nice hotel with a lot of comfort and facilities. The facial massage was nice. And the staff was helpful with additional requests.

Given the fact that it is a 5* hotel I had also high expectations. But unfortunately I was not quite satisfied with the manicure in the spa. It was badly done and the choice of nail polishes was limited and the products very old. I had to get it straightly removed. There is also a lot of people working in the restaurant which can cause a bit of confusion. It happened to me two times that I received the same bill twice. lucky I check before I signed it.

Property is good food was awesome if you want to do shopping. Their are two main places central and shoppers stop where you will get multiple brands its very close to Hotel.

The main thing which I didn’t like about property was staff. The Guy named Jaiveer the one who stands at reception I think he needs special training because he does not know how to greet guest’s Because he told me that he would block the amount of 12k And When I asked the reason why the blocking amount is 12k whereas it must be 8300 including taxes then he replied we charge 4k extra because its our Hotel policy. In the mean time I discussed with some other Guy on the reception next day he said its not like that so he gave us wrong Information and one more thing I also want to mention When I asked for an extra key for my room. He said to me if you lost the key you have to pay extra.I said ok , He thinks that we stay in a hotel for very first time seriously I didn’t like his attitude at all.So I request GM to please take care of these senarioes sometimes Guest feels offended by this behaviour of staff. I also mention this remark in the feedback form at the reception so please have a look does it reach to hotel concern team. At that time I give that form to Anurag at reception. Thanks and Regards

Every thing there was good

There is nothing to dislike