Guest reviews
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All reviews
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Overall rating
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9.0 "Terrific location."9.6 "96%
liked the proximity to shopping ." 9.6 "City centre within easy reach , said 96%." 9.6 "96%enjoyed the restaurants & bars nearby ." 8.2 "82%liked the proximity to sightseeing ." 9.5 "Near to public transport , according to 95%." 10.0 "Easily accessible by car , said 100%." 10.0 "100% thought it waseasy to get to the train station ." -
8.9 "Bar is amazing."
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8.8 "Great service."9.5 "95% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 8.6 "86% werehappy with the room service ." -
7.6 "Good breakfast."
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6.8 "Average comfort."6.9 "
Beds were acceptable for 69%." 5.9 "For only 59%, thenoise level was all right ." -
6.6 "Average cleanliness."6.1 "Only 61% said
rooms were clean enough ." -
6.0 "Rooms are ok."6.9 "
Beds were acceptable for 69%." 6.1 "Only 61% saidrooms were clean enough ." 5.4 "Only 54% said therooms were modern ." 6.0 "60% said theview was so-so ." -
5.1 "Average value."5.0 "The
price was ok for 50%." -
3.8 "Internet is poor."2.1 "79% said the
wifi quality was bad ."
Overall rating
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." -
8.7 "Location is great."9.4 "94%
liked the proximity to shopping ." 9.7 "City centre within easy reach , said 97%." 9.7 "97%enjoyed the restaurants & bars nearby ." 10.0 "Easily accessible by car , said 100%." -
7.5 "Good breakfast."
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7.0 "High comfort."7.2 "72% said the
beds were comfortable ." 7.3 "73% thoughtrooms were spacious ." -
6.9 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
6.5 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." 5.6 "Only 56% said therooms were modern ." -
5.0 "Average value."
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4.2 "Internet is poor."2.4 "76% said the
wifi quality was bad ."
Overall rating
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8.8 "Food is delicious."7.3 "73%
loved the menu selection ." -
8.6 "Great service."9.2 "92% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." -
8.6 "Location is great."9.7 "97%
liked the proximity to shopping ." 9.4 "City centre within easy reach , said 94%." -
7.8 "Good breakfast."
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6.5 "Average comfort."6.6 "
Beds were acceptable for 66%." 5.7 "For only 57%, thenoise level was all right ." -
6.1 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
4.9 "Value below average."
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4.9 "Rooms are not good."2.8 "72%
complained about the bathroom ." 3.0 "70% thought they werepoorly maintained ." 2.7 "73% foundproblems with the furniture ." 2.3 "Air conditioning was criticized by 77%." 4.1 "59% hadproblems with the shower ." -
3.9 "Internet is poor."2.2 "78% said the
wifi quality was bad ."
Overall rating
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9.0 "Terrific location."9.4 "94%
liked the proximity to shopping ." -
8.9 "Food is delicious."
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8.9 "Great service."9.4 "94% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." -
7.5 "Good breakfast."
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6.6 "Average comfort."
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6.4 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
6.0 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." -
5.1 "Average value."
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3.7 "Internet is poor."2.0 "80% said the
wifi quality was bad ."
Overall rating
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9.0 "Terrific location."9.7 "97%
liked the proximity to shopping ." -
8.5 "Great service."9.4 "94% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." -
7.5 "Good breakfast."
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7.1 "High comfort."7.1 "71% said the
beds were comfortable ." 7.3 "73% thoughtrooms were spacious ." -
6.9 "Vibe was decent."6.5 "Only 65% thought, the
hotel was modern ." -
6.8 "Average cleanliness."6.3 "Only 63% said
rooms were clean enough ." -
6.6 "Rooms are ok."5.7 "Only 57% said the
rooms were modern ." 6.3 "Only 63% saidrooms were clean enough ." -
5.0 "Average value."
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4.0 "Internet is poor."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.5review from
The staff were welcoming and helpful. Furnishings were all grey so the room lacked warmth. The room wasn't well cleaned. There were some scraps of paper on the floor and a dry wash cloth in the corner of the shower.
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8.0review from
The room was comfortable and clean and the wifi was included. Nice walkable location for shopping and sightseeing. The staff was friendly and helpful when asked for assistance. The staff could have been more attentive to details. We never seemed to have an adequate number of towels, the coffee making supplies were not properly stocked, the mini bar was locked, and we were not provided with room service menus.
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7.1review from
Not many amenities, no access to fridge/microwave/ice, rooms are basic but clean, well updated. No comfort bags/toiletry provided. No toothbrush, toothpaste and other small things guests should have in room.
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10.0review from
Only a block and a half from the Bell Centre, the Novotel is the place for Habs fans to stay. Bilingual staff is very friendly and helpful, refurbished rooms are well done -- very comfy beds including the sofa-bed if you need it, lots of electrical outlets to charge your toys, good lighting, free wifi throughout that works well. The on-site restaurant offers a good variety at very fair prices -- including a great breakfast buffet. Not connected to the underground city
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10.0review from
clean, comfortable, quiet, and in a great location. very helpful staff. would stay there again! that we couldn't stay longer!
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9.4review from
Clean comfortable and quiet rooms. Friendly staff.
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5.7review from
They don't have wireless internet in the rooms
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7.3review from
That it was downtown montreal, walking distance from shopping and restaurants. The fact that the gym was not in use. I understand that it was closed for renovations however i wished that when looking up the hotel, the gym would not have been listed as a feature.
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8.0review from
The location was perfect, we were literally steps away from the Bell Center, and all of the malls/stores and clubs.
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7.0review from
Location is excellent! 2 min walk from Bell Center and 2 min walk from St-Catherine st for great shopping! Def. worth the money! No parking available, cost us an extra 50$ for 2 days and parking is impossible to find if there's a hockey game that night. Also bed was very hard.
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5.0review from
The location was excellent. The room was very small and dated. Not what I would have expected from a Novotel Hotel.The hide a bed was very uncomfortable - again not what we expected from Novotel or the price of the room.
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7.2review from
location wrong application of the room rate vs the one booked on-line! Not acceptable!
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4.8review from
the location the reception desk !!
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4.8review from
The problem with the mini bar where can use the fridge and the hotel will calculate the value of no purpose to move it automatically
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6.8review from
Beautiful hotel in a excellent location The first room we received was not cleaned properly and grey pieces of dirt were found in the shower
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8.0review from
so close to everything, Centre Bell, metro, Bar B barn, etc.....
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8.0review from
The room was comfortable and clean and the wifi was included. Nice walkable location for shopping and sightseeing. The staff was friendly and helpful when asked for assistance. The staff could have been more attentive to details. We never seemed to have an adequate number of towels, the coffee making supplies were not properly stocked, the mini bar was locked, and we were not provided with room service menus.
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10.0review from
Only a block and a half from the Bell Centre, the Novotel is the place for Habs fans to stay. Bilingual staff is very friendly and helpful, refurbished rooms are well done -- very comfy beds including the sofa-bed if you need it, lots of electrical outlets to charge your toys, good lighting, free wifi throughout that works well. The on-site restaurant offers a good variety at very fair prices -- including a great breakfast buffet. Not connected to the underground city
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10.0review from
clean, comfortable, quiet, and in a great location. very helpful staff. would stay there again! that we couldn't stay longer!
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9.4review from
Clean comfortable and quiet rooms. Friendly staff.
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8.0review from
The location was perfect, we were literally steps away from the Bell Center, and all of the malls/stores and clubs.
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8.0review from
so close to everything, Centre Bell, metro, Bar B barn, etc.....
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7.1review from
Not many amenities, no access to fridge/microwave/ice, rooms are basic but clean, well updated. No comfort bags/toiletry provided. No toothbrush, toothpaste and other small things guests should have in room.
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7.3review from
That it was downtown montreal, walking distance from shopping and restaurants. The fact that the gym was not in use. I understand that it was closed for renovations however i wished that when looking up the hotel, the gym would not have been listed as a feature.
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7.0review from
Location is excellent! 2 min walk from Bell Center and 2 min walk from St-Catherine st for great shopping! Def. worth the money! No parking available, cost us an extra 50$ for 2 days and parking is impossible to find if there's a hockey game that night. Also bed was very hard.
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7.2review from
location wrong application of the room rate vs the one booked on-line! Not acceptable!
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6.8review from
Beautiful hotel in a excellent location The first room we received was not cleaned properly and grey pieces of dirt were found in the shower
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6.5review from
The staff were welcoming and helpful. Furnishings were all grey so the room lacked warmth. The room wasn't well cleaned. There were some scraps of paper on the floor and a dry wash cloth in the corner of the shower.
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5.7review from
They don't have wireless internet in the rooms
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5.0review from
The location was excellent. The room was very small and dated. Not what I would have expected from a Novotel Hotel.The hide a bed was very uncomfortable - again not what we expected from Novotel or the price of the room.
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4.8review from
the location the reception desk !!
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4.8review from
The problem with the mini bar where can use the fridge and the hotel will calculate the value of no purpose to move it automatically
