When we checked in we where approached by a person hi on drugs trying to sale a cell phone. After we checked in we went to our room and the refrigerator was missing and the TV would not turn on. They sent a service person to take a look at the TV and he tried to get it fixed. He worked on it go a hour and never got it to work. I was told that night that they would compensate us for this but the staff in the morning said they could not do anything for us. I called the next week and talked to the manager and he said he was going to comp the stay but 2 weeks later not one thing was done. VERY unhappy with the staff and management handling this
NOT a DoubleTree
We booked under the false advertising of this location being a current doubletree. We found ourselves in an unnamed old holiday inn the best we could tell completely under construction all around us. The power also went out for an extended period of time and during check out it wasn't even mentioned by the front desk as a simply apology. There should have been an excessive reduced fee or reimbursement.
Old school HI. Convenient to I 70, but in the middle of a renovation looked a bit like a work zone. Worst part the nasty carpet in rooms and damp sheets from some frebreez type spray. Headed to CO, so just a place to crash. I will look for a newer hotel next time. However, friendly staff.
A premier event destination, DoubleTree by Hilton Hotel Lawrence has two divisible ballrooms, both ideal for a wide variety of business and social events. Our largest space, the Regency Ballroom, can seat up to 600 guests banquet style or 1000 guests theater style. Audio/visual equipment is available for rental through our Banquet Department. Check emails and print documents in the connectivity zone, situated in the hotel lobby. Feel at home in a contemporary guest room, equipped with everything you need for a relaxing vacation or productive business trip. Stay connected with complimentary WiFi at the desk, store drinks in your refrigerator, and enjoy peace of mind with an in-room safe. Upgrade to a suite for a kitchenette, and a living area with a 50-inch TV. For the ultimate stay, choose our inviting Presidential Suite. Discover fantastic leisure facilities including a billiards table and an indoor saltwater swimming pool with an adjacent whirlpool tub. Maintain your exercise routine in the fitness center, which features the latest equipment and a yoga area. Start your day with a delicious breakfast in Heartlands Garden Grille. The Boulevard Grill features a full service bar serving a selection of beers from the nearby Boulevard Brewing Company. Entrees are inspired by the beers themselves, and our staff will be happy to help you pick the perfect drink to accompany your meal. We look forward to welcoming you to our friendly Lawrence, KS hotel with a signature, warm chocolate chip cookie.
Policies vary by room type and provider.