When visiting Kuantan, Rocana Hotel is a great choice to consider. Guests will have free perks like WiFi and self parking. Rooms offer flat-screen TVs, refrigerators, and room service.
Mediocre customer service!Pros: CleanCons: A/C very weak
Horrible customer service. Rude front desk lady (with braces).
Asked her about the way of the elevator, but she showed the wrong direction (towards restaurant???) Makes me think she did it on purpose!!!painful when u have a lot of luggage!
Took a while b4 they confirmed my online reservation! They haven't even apologized for the wait!!!her boss (Chinese), was careless about the situation!
Not Muslim family friendly! Will not recommend!
Do yourself a favor: give your money to someone who makes you feel welcome!
Overall trip experience: Malaysia is not good destination for Muslim family tourists!